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Ulasan untuk Best Western Smoky Mountain Inn

2.5 out of 5
Best Western Smoky Mountain Inn
130 Shiloh Trl, Waynesville, NC

Ulasan

9,0

Luar biasa

Penilaian 10 - Sangat Bagus. 480 dari 814 ulasan" "
Penilaian 8 - Bagus. 249 dari 814 ulasan" "
Penilaian 6 - Cukup Baik. 63 dari 814 ulasan" "
Penilaian 4 - Buruk. 14 dari 814 ulasan" "
Penilaian 2 - Sangat Buruk. 8 dari 814 ulasan" "

9,4/10

Kebersihan

9,2/10

Staf & layanan

8,2/10

Fasilitas

8,8/10

Kondisi & fasilitas properti

8,4/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

James

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
An older hotel that was spotless, hillside with great views, 1 minute off highway 74 (the main road for Waynesville all the way to Bryson City). Nice. Better than I had hoped.
Menginap 2 malam pada bulan Mei 2024

8/10 Bagus

isaac

Bepergian bersama keluarga
Disukai: Kondisi & fasilitas properti
Nice
Menginap 1 malam pada bulan Mei 2024

2/10 Sangat Buruk

mary

Bepergian bersama keluarga
We’ve stayed at the property several times in the past. We have family in the area. I will NEVER stay here again. We were treated very rudely by the desk staff regarding parking our sprinter van. They told us we couldn’t park in the lot and suggested we park 1/2 mile down a steep hill so as not to block other guests. In the meantime, there were several cargo containers blocking multiple parking spaces. We found a way to park, essentially taking two spaces, but the staff said we couldn’t do that. She also suggested we should have called ahead to see if they could accommodate large vehicles. The van is 24 feet long and fits in most spaces with minimal hangover. We tried to leave and get a refund, even involving Expedia customer support to no avail. A very BAD experience!!
Menginap 1 malam pada bulan Mei 2024

10/10 Sangat Bagus

Theodore

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very nice staff
Menginap 1 malam pada bulan Mei 2024

8/10 Bagus

William

Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Mei 2024

8/10 Bagus

keith, Brownstown

Menginap 1 malam pada bulan Maret 2024

6/10 Cukup Baik

Sumalee

Disukai: Staf & layanan, kondisi & fasilitas properti
We found a few hair strands on the soap stand in the shower. A pillow had a strain on it, but not sure whether ITV’s and old strain or the maid forget to change it ??
Menginap 1 malam pada bulan Mei 2024

10/10 Sangat Bagus

Holger, Michelstadt

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Mei 2024

6/10 Cukup Baik

Donna, Atlanta

Menginap 4 malam pada bulan April 2024

8/10 Bagus

Patricia

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

nikolaos

Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

Tonya

Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

Laura

Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

Michael D

Disukai: Kebersihan, staf & layanan
Location
Menginap 2 malam pada bulan April 2024

10/10 Sangat Bagus

Deborah

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Maret 2024

10/10 Sangat Bagus

Tammy J

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Great price Convenient location
Menginap 1 malam pada bulan Maret 2024

8/10 Bagus

marcel

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas
Petite attention tél pop corn pour micro-ondes, biscuits et bouteilles d’eau fournis à la chambre.
Menginap 1 malam pada bulan Maret 2024

10/10 Sangat Bagus

Tom

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Beautiful and clean
Menginap 1 malam pada bulan Maret 2024

6/10 Cukup Baik

Lynn, Nashville

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
When i booked the property on Expedia, it also populated my calendar on my iPhone. When it was time to check in, I went to the calendar and clicked the property where it took me to maps to navigate my way to the hotel. The maps link took me 20 miles in another direction with an incorrect address. I called the hotel and they were very helpful to get me to the correct location. That needs to be fixed in your setup.
Menginap 1 malam pada bulan Maret 2024

8/10 Bagus

Judith

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
This was an older property but our room had been updated. Room was clean and bed was very comfortable.
Menginap 1 malam pada bulan Maret 2024

10/10 Sangat Bagus

Thomas

Menginap 1 malam pada bulan Februari 2024

6/10 Cukup Baik

Manuel, DOUGLASVILLE

Bepergian bersama keluarga
Disukai: Kebersihan
Tidak Disukai: Staf & layanan
Awful service at front desk
Menginap 1 malam pada bulan Februari 2024

8/10 Bagus

Treva

Traveler bisnis, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Older hotel, but we have stayed here many times through the years. The beds were good and the shower was superb...Lots of water pressure and great towels. Staff is nice.
Menginap 2 malam pada bulan Februari 2024

10/10 Sangat Bagus

Marie, Yonkers

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We went in the off season, so it was quiet. But is high on a hill, I think it would be quiet all year round. They state breakfast. It is a continental breakfast. If you like toasted bread w/butter, jelly, cream cheese etc. And plastic muffins and donuts. Coffee machine was good. The room was clean and comfortable. Enjoy your stay.
Menginap 1 malam pada bulan Februari 2024

10/10 Sangat Bagus

Mary Ann

Menginap 1 malam pada bulan Januari 2024

10/10 Sangat Bagus

Jennifer

Disukai: Kebersihan, staf & layanan
Great customer service.
Menginap 1 malam pada bulan Januari 2024

10/10 Sangat Bagus

Carrie

Menginap 1 malam pada bulan Januari 2024

6/10 Cukup Baik

Carol

Disukai: Kebersihan
Tidak Disukai: Staf & layanan
I've never been treated so rudely by the front desk staff. They could have cared less that we were even there. I was trying to be thoughtful and brought up the room garbage when checking out because of the steep incline and steps. The front desk clerk told me to put it in the outside can. I've never been treated so rudely by staff. The clerk refused to print our receipt. They said, 'Check your email. I'm not printing it.' They must think people are idiots. The coffee wasn't filled. The breakfast room was sectioned off. I asked if they were brewing coffee and they called a person from the back. The person came out and pointed to another location where they placed a coffee pot. Not a word-no courtesy-nothing....
Menginap 1 malam pada bulan Desember 2023

10/10 Sangat Bagus

Judith

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Good
Menginap 1 malam pada bulan Januari 2024

10/10 Sangat Bagus

Ruben, MIAMI BEACH

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Everithing is very good
Menginap 1 malam pada bulan Januari 2024

10/10 Sangat Bagus

Robert

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Very nice.
Menginap 2 malam pada bulan Desember 2023

10/10 Sangat Bagus

catharine

Menginap 2 malam pada bulan Desember 2023

10/10 Sangat Bagus

William

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan Desember 2023

4/10 Buruk

Jeremy

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The road to the hotel is in poor condition, rooms are outdated and the walls are paper thin. The breakfast was very disappointing as well. If you want a cheap place to rest this is your place just brings ear plugs and plan to go out for breakfast.
Menginap 1 malam pada bulan Desember 2023

10/10 Sangat Bagus

Jerry

Menginap 2 malam pada bulan Desember 2023

10/10 Sangat Bagus

Debra

Menginap 1 malam pada bulan Desember 2023

10/10 Sangat Bagus

Charles, Aynor

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2023

10/10 Sangat Bagus

andrew

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan November 2023

8/10 Bagus

Rodney

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The only reason i gave it four stars instead of five is because the bathroom was very small.
Menginap 1 malam pada bulan Desember 2023

10/10 Sangat Bagus

Traveler terverifikasi

Menginap 1 malam pada bulan Desember 2023

8/10 Bagus

Randy

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan November 2023

8/10 Bagus

Holly

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Not super fancy, but really nice.
This is the third time we've stayed at the Best Western Smoky Mountain Inn in Waynesville while visiting family. The hotel rooms are very clean, large and updated modern. The beds are a little soft, but comfy enough. The front office staff are very personable and helpful. The lobby isn't very big, nor is there a lot of seating for the dining area, but they do offer a continental breakfast with the room stay. The location is okay; it's convenient to a Walmart if needed. Otherwise, there's a little drive into town and other restaurants and shops. It sits atop a hill (or small mountain), and the scenery is pretty. It's not difficult to locate or get to. It tends to be fairly quiet even though it's close to the interstate - especially if you get a room in back and quiet neighbors. I would still bring a white noise maker if you're sensitive to highway, vehicle or neighbor noise. All in all, it's not a super fancy hotel with a zillion amenities, but it's a very nice, clean hotel.
Menginap 2 malam pada bulan November 2023

8/10 Bagus

Michael

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Nice place. Comfortable and clean.
Menginap 1 malam pada bulan November 2023

4/10 Buruk

Michele

Bepergian bersama keluarga
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
The Best Western in Waynesville is in desperate need of a remodel. The mattresses had two permanent indentations (giving the impression that two people slept in it minutes before). The carpet is dingy and the walls could use a fresh coat of paint. My daughter said the Inn (more like a motel) seemed like something you would see in a horror movie.
Menginap 1 malam pada bulan November 2023

10/10 Sangat Bagus

damishia

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan November 2023

8/10 Bagus

Mark, Ridge manor

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great place could improve on the breakfast!
Menginap 1 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Frank

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The property was very well kept, the staff was very pleasant and the room was extremely clean and well stocked. We had no problems at this location.
Menginap 1 malam pada bulan November 2023

10/10 Sangat Bagus

Karen

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Wonderful stay!
Our stay was great! Very clean and comfy! Also a nice area with Mountain View’s!
Menginap 1 malam pada bulan November 2023

10/10 Sangat Bagus

Amy

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
This was the cleanest place I have ever stayed! Exceptionally clean down to the nooks and crannies and all the corners.
Menginap 1 malam pada bulan November 2023

6/10 Cukup Baik

Venita

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nice..reasonably clean..breakfast was all sugary stuff..i understand no kitchen.. but not any healthy choices..
Menginap 3 malam pada bulan November 2023