Lobi

Ulasan untuk Best Western Plus Wenatchee Downtown Hotel

2.5 out of 5
Best Western Plus Wenatchee Downtown Hotel
815 N Wenatchee Ave, Wenatchee, WA

Ulasan

8,2

Sangat Baik

Penilaian 10 - Sangat Bagus. 448 dari 990 ulasan" "
Penilaian 8 - Bagus. 307 dari 990 ulasan" "
Penilaian 6 - Cukup Baik. 108 dari 990 ulasan" "
Penilaian 4 - Buruk. 76 dari 990 ulasan" "
Penilaian 2 - Sangat Buruk. 51 dari 990 ulasan" "

8,6/10

Kebersihan

8,6/10

Staf & layanan

8,2/10

Fasilitas

8,4/10

Kondisi & fasilitas properti

8,2/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Stacey

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Excellent customer service
Menginap 2 malam pada bulan April 2024
Tanggapan dari Amanda pada tanggal 29 Apr 2024
Thank you so much for the great rating! We appreciate that so much!

10/10 Sangat Bagus

Michelle

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Staff was friendly. TV keeps freezing randomly but everything else works well.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Amanda pada tanggal 22 Apr 2024
I am so sorry that the TV kept freezing, but I am glad that everything else went well. I do hope that you visit us again!

10/10 Sangat Bagus

Michael

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Staff was great, breakfast is always a perk. Room was clean and quiet.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Amanda pada tanggal 22 Apr 2024
Thank you so much for the great rating! We appreciate you staying with us. I am so glad that our staff was great. :)

10/10 Sangat Bagus

Thelma

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Amanda pada tanggal 22 Apr 2024
Thank you so much for the great response! We appreciate you staying with us! We hope to see you again soon!

4/10 Buruk

Sarah

Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Tidak Disukai: Kebersihan
My room was not clean, there was hair on the toilet seat and debris on the ground. The room other than the beds did not look like it was cleaned at all. The staff was friendly and helpful, the premise was dated but fine. If the room was clean it would be have been 4 stars.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Amanda pada tanggal 16 Apr 2024
I do apologize about that. I will look into how this has happened and try to resolve it. This doesn't happen often, so I'm wondering what happened. I do hope that you give us another chance in the future.

8/10 Bagus

Rahul

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The staff was excellent and the place was clean
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Amanda pada tanggal 15 Apr 2024
Thank you so much for the rating! We appreciate you staying with us! Please let us know if you need anything. :) Please visit us again!

8/10 Bagus

Timothy

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan April 2024
Tanggapan dari Amanda pada tanggal 15 Apr 2024
Thank you so much for the rating! We appreciate you! Please let me know if there is anything else you need. We hope to see you again soon!

8/10 Bagus

JoAnn

Disukai: Kebersihan, staf & layanan
The facilties were good, breakfast also & most delightful wete the 2 managers on the front desk who wete friendly & helpful. The carpets in halsl & especially on the stairs to So. Parking area were grimy & black down the middle; so need cleaned or replaced! My wakeup call was an hour later - reprogrammed by a male night clerk.
Menginap 2 malam pada bulan April 2024
Tanggapan dari Amanda pada tanggal 6 Apr 2024
Thank you so much for the great rating and the feedback! We appreciate you taking the time to do the review. It really helps us better ourselves! We will figure out what went wrong with the wake up call so it doesn't happen again! We hope to see you again soon! :)

8/10 Bagus

Alycia

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The hotel was decent but i was a little worried about parking my car over night. The neighborhood was a little rough.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Amanda pada tanggal 3 Apr 2024
Thank you for the rating! We appreciate the feedback. We have cameras that are facing all areas of the parking lot, and the front desk keeps an eye on those cameras at all times. Please don't be worried about your car - and if you are, you can always ask the front desk which area is the best to park in. :) I do hope you come see us again soon!

10/10 Sangat Bagus

Sheila

Nice and very clean
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Amanda pada tanggal 2 Apr 2024
Thank you so much for the great rating! We appreciate you! Please come visit us again. :)

8/10 Bagus

Laura

Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Amanda pada tanggal 31 Mar 2024
Thank you so much for the rating! We appreciate you taking the time to review us. It really helps us better ourselves! Please come see us again!

10/10 Sangat Bagus

Adam

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great service!
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Amanda pada tanggal 25 Mar 2024
Thank you so much for the great rating! We appreciate you staying with us. Please come stay with us again. :)

6/10 Cukup Baik

Brian

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Amanda pada tanggal 26 Mar 2024
Thank you for the rating. Could you tell me how we could make it 5 stars? We appreciate any and all feedback you give us. Thank you for staying with us. :)

10/10 Sangat Bagus

Gerardo

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Staff is awesome everything was well cleaned...
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Amanda pada tanggal 25 Mar 2024
Thank you for the great rating! We appreciate you staying with us! Please come visit us again. :)

10/10 Sangat Bagus

Jim

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Amanda pada tanggal 18 Mar 2024
Thank you so much for the great rating! We appreciate you staying with us. Please come see us again. :)

8/10 Bagus

Frederick

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Amanda pada tanggal 14 Mar 2024
Thank you so much for the great rating! We appreciate you! Please, come visit us again! :)

10/10 Sangat Bagus

Gerald

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Nice property with helpful staff. good breakfast too.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Amanda pada tanggal 12 Mar 2024
Thank you so much for the great rating! We appreciate the kind words! I will pass this on to my staff, and we hope to see you again soon!

4/10 Buruk

Areli

Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Amanda pada tanggal 31 Mar 2024
I am so sorry your stay wasn't up to par. Would you be able to tell me what went wrong so I can try and fix it? I do hope that you stay with us again, and give us another chance.

10/10 Sangat Bagus

Magda, Maple Valley

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Staff are extremely helpful.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Amanda pada tanggal 5 Mar 2024
Thank you so much for the great rating and kind words! I will let me staff know they did a great job assisting you! Please come see us again. :)

8/10 Bagus

Federico

Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Amanda pada tanggal 25 Mar 2024
Thank you for the great rating! We appreciate you staying with us! Please come visit us again!

8/10 Bagus

sandra

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Amanda pada tanggal 4 Mar 2024
Thank you, Sandra, for the great rating! We appreciate you and hope to see you again soon!

10/10 Sangat Bagus

Gina

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Keep up the good work
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Amanda pada tanggal 28 Feb 2024
Thank you so much for the great rating! We appreciate you. :) Please come see us again!

10/10 Sangat Bagus

Jamie

Traveler bisnis, Bepergian bersama keluarga
Pleasant stay
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Amanda pada tanggal 27 Feb 2024
Thank you so much for the great rating! We appreciate you! Please come see us again soon!

10/10 Sangat Bagus

Jeffry

Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Amanda pada tanggal 25 Mar 2024
Thank you so much for the great rating! We appreciate you staying with us! Please come visit us again. :)

8/10 Bagus

Allen

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
All good
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Amanda pada tanggal 27 Feb 2024
Thank you so much for the rating! We appreciate your business! Please come see us again soon!

6/10 Cukup Baik

Rachel

Disukai: Staf & layanan, kondisi & fasilitas properti
The pool was closed 😐
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Amanda pada tanggal 13 Feb 2024
I'm so very sorry that we had an unexpected closure due to a child throwing up in the pool. I closed it to make sure we could get it clean for the next day. I do hope that you give us another chance, and visit again! We appreciate you!

8/10 Bagus

Bj

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Amanda pada tanggal 6 Feb 2024
Thank you for the great rating! We appreciate your feedback! We hope to see you again soon!

8/10 Bagus

Janelle

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Nice place
Menginap 4 malam pada bulan Oktober 2023
Tanggapan dari Amanda pada tanggal 6 Feb 2024
Thank you for the great rating! We appreciate your feedback! We hope to see you again soon.

10/10 Sangat Bagus

Candace

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
so polite and met every need.
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Amanda pada tanggal 29 Jan 2024
Thank you so much for the great rating! We appreciate you! :) We hope to see you again soon!

10/10 Sangat Bagus

Gary

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Nice and warm
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Amanda pada tanggal 29 Jan 2024
Thank you so much for the great rating! We appreciate you! We hope to see you again soon!

8/10 Bagus

Clasina

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
We will be staying here again!
The stay was great. The breakfast was kept stocked and hot! The pancake maker was on the fritz, but everything else was delish! The night gal was GREAT!! Very helpful and friendly!! We discovered the Keurig machine in our room didn't work when we got there and she quickly found us a replacement for it! I wish we would've been notified that the pool was out of order, my 10yr old was REALLY looking forward to that. The shampoo and conditioner are laughably small, but I get it. Luckily there was more than one set in our bathroom. Very quiet rooms, we didn't hardly hear anyone else in the building!
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Amanda pada tanggal 23 Jan 2024
The pool is almost done! Please come see us again when it is up and running!! I'm so glad you enjoyed your stay! :)

10/10 Sangat Bagus

Heidi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Nicest staff
When we arrived at the pool was closed for rehab purposes. We had booked this hotel particularly because of the pool. Luckily, the incredibly helpful receptionist switched us over to the sister hotel five minutes down the street because they had a operational pool. I really appreciated the help and ease at which this was done to make our stay more comfortable.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Amanda pada tanggal 18 Jan 2024
I'm so sorry the pool was closed when you arrived. I know it is a main attraction for most people. I'm so glad our sister hotel had availability. :)

4/10 Buruk

Loren

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas
Tidak Disukai: Kondisi & fasilitas properti
Older property that has nice sized comfortable rooms. Unfortunately the pool area had been repainted the day I was there and the smell from the oil based paint made me sick. I tried a different room but that wasn’t going to work either. The front desk lady was super helpful and got me into their “Avid” hotel down the road. So it turned out fine.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Amanda pada tanggal 18 Jan 2024
I'm very sorry the pool was closed when you arrived. I know that is a major thing people come for. I also am very sorry the smell of the paint made you sick. I know it was horrendous. I'm so glad that our sister hotel had availability :)

10/10 Sangat Bagus

Teresita

Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Amanda pada tanggal 29 Jan 2024
Thank you so much for the great rating! We appreciate you. We do hope to see you again soon. :)

2/10 Sangat Buruk

Sabrina

Tidak Disukai: Kebersihan
The sink had dirt in it or something when we got there and was dirty. Little dry blood spots on sheets
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Amanda pada tanggal 17 Jan 2024
I apologize this had happened to you. We strive to keep the rooms clean for our guests. I will look into how this happened.

6/10 Cukup Baik

Lai Man Raymond

Bepergian bersama keluarga
quite noisy.
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Amanda pada tanggal 17 Jan 2024
I apologize for the noise. It was a busy weekend. I hope you consider coming back and giving us another chance.

10/10 Sangat Bagus

Pavel

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Food, parking, pool, spa
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Amanda pada tanggal 17 Jan 2024
Thank you for the great rating! We hope to see you again soon!

10/10 Sangat Bagus

Andria

Bepergian dalam rombongan, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Amanda pada tanggal 17 Jan 2024
Thank you so much for the great rating! We appreciate it!! Hope to see you again!

10/10 Sangat Bagus

Hector, Nanaimo

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Amanda pada tanggal 17 Jan 2024
Thank you for the great rating! We hope to see you again soon!

4/10 Buruk

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kenyamanan kamar
Very very noisy! No sleep
We could hear everything. It was as if the walls were paper thin. We asked to move twice. Both nights the people were very loud. The 2nd night the people next to us were also blasting their TV. Being on the 1st floor with the side entry and pool didn't help. The room also had a connecting door to another room which we could see light around if they had their lights on. We were given ear plugs and that still didn't help. It was as if we were trying to sleep while a party was going on. We called multiple times about the noise too. This was by far the worst stay we've ever stayed in a hotel due to noise. The pool was also cloudy, and a dirty diaper left there- which I know isn't their fault. I'm only giving this a 2 star vs a 1 star because the staff was friendly. It was truly an awful stay and we got zero sleep both nights.
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Amanda pada tanggal 29 Des 2023
I'm very sorry your stay was not great. We tried our best to quiet down guests. I do hope that you give us another chance when it isn't super busy.

8/10 Bagus

Agripina

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Leavenworth
Very good …
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Amanda pada tanggal 17 Jan 2024
Thank you for the rating! We hope to see you again soon!

8/10 Bagus

Scott

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Amanda pada tanggal 17 Jan 2024
Thank you for the rating! We hope to see you again soon!

10/10 Sangat Bagus

Xuelin

Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Amanda pada tanggal 17 Jan 2024
Thank you for the rating! We hope to see you again soon!

10/10 Sangat Bagus

Hakima

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Amanda pada tanggal 17 Jan 2024
Thank you for the great rating! We hope to see you again soon!

8/10 Bagus

Chris

Bepergian bersama teman, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas
Reasonable and what you’d expect- staff were helpful and efficient. Breakfast was busy and chaotic at times- get there early! - but there was a good selection and items were regularly refreshed in the time we were there.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Amanda pada tanggal 17 Jan 2024
I'm very glad to hear that my staff were helpful and efficient! Breakfast can be chaotic at times, but we try to keep all food replenished so it doesn't run out! Please come see us again. :)

4/10 Buruk

Mihail

Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Not a good-condition hotel.
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Amanda pada tanggal 28 Des 2023
I'm very sorry your stay wasn't up to your standards. We hope that you come again and give us another chance!

6/10 Cukup Baik

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Staf & layanan, kenyamanan kamar
Not the best place
Breakfast was not great. Not many selections. Especially waiting in line forever for the waffle machine was ridiculous. Marriott has 2 waffles machine and it’s super fast not outdated holding up a long line. Pool hot tub was dirty. Needs more attention. Lots of slippery water in hall way leading out of the pool area which is asking for trouble! Easily slip and fall. They should put a rug, a sign caution wet floors anything from an accident due to happen. All the coffees pot were completely empty by 8am from the breakfast room. But the espresso machine front door is great! The mini bath stuffs like shampoo etc are super tiny! The bed was comfortable but the comforters are super thin. The pillows hurt my neck and I was freezing all night. The toilets in our room is was kiddy size, carpets needs changing but microwave and fridge was a plus. Elevator was small took forever so we used the stairs majority of our time. They did give us joining rooms per request so that was accommodating. We paid for 2 rooms but the queen beds look like twin sizes. Front desk was nice overall I wouldn’t come back there if there were other choices.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Amanda pada tanggal 28 Des 2023
I'm sorry your stay was subpar. I do appreciate all this feedback though! I'm taking all this feedback and am trying to make future stays way better for everyone! I'm sorry you feel that you won't come back here, I do hope you give us another chance.

10/10 Sangat Bagus

Jung Pyung

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Amanda pada tanggal 28 Des 2023
Thank you for the great rating! We appreciate you!

8/10 Bagus

Shelly

Bepergian bersama keluarga
Disukai: Staf & layanan
Need new beds in 314
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Amanda pada tanggal 28 Des 2023
Thank you for the great rating! We appreciate you! I will look into the beds in that room!

8/10 Bagus

Sankar, Bellevue

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Amanda pada tanggal 28 Des 2023
Thank you for the great rating! We appreciate you!