Cari Kabin di West Bergen

"Breakfast was great, hotel was maintained very nicely."

"First time staying here and first time staying in the Upper West Side. Definitely will be returning. Upon checking in, we were greeted by Debra. She made us feel welcome and was very friendly. We showed up 3 hours prior to our check-in time and she was very accommodating."

"Naomi was so friendly and helpful. She really made the property pleasant. The gentleman who stored my luggage was also so friendly and helpful. They both offered restaurant advice and were so excited that I was visiting NY for the first time. They honestly felt like family and I was only there one night. Will definitely stay again. Thanks Naomi!"

"This is our second stay here in the last year. First stay was much better. Hotel is in great location for theatre and restaurants (though as all midtown locations area is filthy). Hotel mostly well kept. Elevators were efficient. Room is very small as to be expected. Main reason for the just ok review is that the room had an AWFUL smell that hit us every time we walked in and lingered the whole time. Not sure if it’s a previous tenant or some cleaning material but it was unbearable. Also, TV was...

"The rooms were clean, staff polite, and the breakfast was delightful."

"The staff was friendly and welcoming, which I really appreciated. However, the amenities left a lot to be desired. There was no iron in the room, no washcloths were provided, and the ice machine on the 17th floor wasn't working. To make matters worse, the refrigerator wasn't cold or didn't seem to be working at all. Between the lack of ice and the warm refrigerator, I couldn't keep my fruit or drinks cold, which was very inconvenient. While the staff was pleasant, the condition of the room and...

"Shower ceiling is peeling off. corrected. Shower hose defective, coudn't use it."

"When I go to NY, always use this hotel. Always is clean, and have great attention."

"I valet my car and at checkout called down in advance. 2 hours later my car was still not brought to me. I had to walk to the parking garage myself blocks away to retrieve my car or I might have been waiting for 3 hours. Even when I got there I had to call the supervisor as there was no one actually onsite as I stared thru the garage window looking at my car. Absolute horrible experience. As the provider of a service you are also responsible for who you partner with and the parking provider is...

"This is an awesome property to stay during your stay in New York. It's convenient for the Uber shuttle drop-off from the airport or heading back to the airport (LaGuardia). Our room was clean and the hot water was hotttttt!!! Nicole was the most amazing representative at the front desk!!! She made sure my daughter and I had a great room with an awesome city view!! Please for Nicole or Chloe upon your booking. We will return to NYC and this is where we will stay!!!!!"

"Everything was good"