Search Hotels in West End, Providence

"Clean room and friendly staff."

"Yes. Yes"

"Didn't like breakfast"

"I reserved a room and paid for it was charged on my card and everything and when me my husband and 2 1/2 year old son got to the hotel after driving all that way and paying and being charged, I was told my reservation had been cancelled but yet I was never sent an email of a cancellation so I assumed my reservation was still good especially after I paid for it. They told me it was cancelled and the were all sold out and had no rooms available so I had to leave with my little boy and husband because they were al sold out but yet I was charged for a nights stay…..I was turned away with no option, they gave my room away but still charged me and mind you I got there at 4:00 check in time!!!!!! Never again!!!!!!"

"Literally impossible to get into the building. No staff onsite. Sketchy behavior, musty, falling apart. Staying at a motel6 in LA was literally a better experience. Didn’t even end up being able to actually stay the night there becuase when we came back from dinner the front door to get in the building wouldn’t unlock. On top of that the police were outside when we got back. Ended up staying somewhere else, came back in the morning to a book propping open the door so luckily we where able to retrieve our belongings, which seemed like ether a total pain or close to impossible at that point. Oh also the staff that is available is only on the phone and have little to no customer service skills. When I told them that there where police outside and we couldn’t get it they told me that they weren’t notified of any security alerts. Lol just don’t stay here"

"everything about the hotel is fine and the location is excellent"

"The staff were extremely helpful and polite. Will definitely being staying there again."

"Great hotel! Clean, good food and best employees. "

"Staff was courteous. Checkin was quick and easy. "