Hotel dekat West Geauga Commons

"Fantastic staff. Love staying there"

"We booked this hotel on Expedia and paid in full, but the clerk who checked us in charged us $300 for the stay even though it was pre-paid. The hotel’s computer system was so slow that it was a very frustrating experience trying to get the staff to fix their mistake. Additionally, the beds were both so uncomfortable that I slept three hours of the night in my car to avoid the horrible, uncomfortable bed. This was a sorry hotel stay and I will not be back."

"It was a nice stay. Room was clean and comfortable. Breakfast was very good."

"When we arrived at our room, the room had not been cleaned and ready. They apologized and gave us another room."

"The facility was extremely clean & well maintained. We were the only people staying on the property (no staff) so that was different. Instructions were clear for accessing our room, etc."

"Would stay again"

"The staff was amazing"

"Apon 4pm check-in the room was not ready we were told we had to wait 45minutes. When finally being able to complete check-in the room was filthy. Food containers left in the fridge, crumbs of food on the floor, multiple stains on blankets & pull out mattress. The bathtub was badly stained & striped/peeling we were told a bath mat would be delivered that did not ever arrive. Phone did not work anything we needed we had to travel down to the front desk from the 6th floor which attendants weren’t...

"The TV was broken The lobby was too noisy even after 11 pm. No one was at front desk when I wanted to ask questions. The breakfast was good."

"Overall good experience, location near the highway, clean, only problem the room would have a weird old kind of smell and no way to ventilate the air since windows can’t be opened"

"Everything was clean and updated. The bed was comfortable. I just wish they had a pool. They provided everything you need for a good stay"

"The hotel is somewhat difficult to find, partly due to road construction but also due to poor signage. The lady at the front desk was very polite and helpful. The room was clean and comfortable but the furniture was worn. The shower water pressure was great! We would stay there again because of its convenient location but it is certainly the best motel we have stayed at."

"The elevator was down but they scheduled it to be fixed."