Hotel Best Western di West Hartford

"Staff was unresponsive to complaint about large amount of hair in/on shower drain. Asked them to clean it and it wasn't done. Also the bathroom had a very strong odor that want addressed. Seemed like nice people just not focused on details."

"The room was exceedingly clean, remarkably so. That was good. However there was such a strong air freshener / cleaning product smell that it was hard to breathe and I had to take allergy meds. This makes me not want to stay here again, despite the impressive cleanliness. The windows did open, but only one stayed open on its own. The blackout / privacy curtains were not designed to close and the thin curtains were not enough to insure privacy, had to change in the bathroom. I was able to charge...