West Hempstead hotel guide. Club Quarters hotel in West Hempstead, New York

"It’s ok"

"Rooms are VERY compact ( we had 4 adults in a 2 double bed room) but the location and friendly staff cannot be beat!!! We were in NYC to go to 2 Broadway shows and a Yankees game. Easy walking access to everything, including the subway. Entrance to hotel is around the corner from Broadway, so you get away from some of the neon lights/ heavy traffic. “Continental breakfast” was really a hot, restaurant style breakfast…. we were impressed! Felt it was a real value. Hotel felt clean and safe."

"Room and staff were great. Only issue was one elevator was in repair which then caused congestion for guests to go up and down thoughout day. Management did apologize for inconvenience. The staff overall and house keeping was wonderful. "

"The location is good but everything else is not. Gym looks like it has never been cleaned. The shower had mold, and tub drain didn’t work well. The carper was dirty, the chairs were dirty. The rooms are as when hotel first opened and very outdated."

"Needs updating"

"Great location (head away from Broadway and find restaurant row over 8th). Comfortable, but small, rooms. Good options with free breakfast. Rum House worth a visit (or two) "

"STAFF WAS PLESANT"

"Excellent hotel right near Penn Station. Large and clean room. Staff was very friendly. Held our bag after we checked out until we headed out to the airport. Highly recommended!"

"I am writing to express my dissatisfaction with my recent stay at your hotel. Unfortunately, my experience was extremely poor. The room had a very strong musty smell, and the ceiling was covered in visible mold. The humidity was overwhelming and even caused me respiratory discomfort. The bathroom was not properly cleaned, as I found hair from a previous guest. Additionally, the bed was in very bad condition—the spring mattress was damaged, and I experienced severe back pain, as it felt like there was a hard bar running through the middle. Overall, the conditions were unacceptable. I was so uncomfortable that I had to check out one night earlier than planned due to the humidity and overall environment. I will not be staying at your hotel again, nor would I recommend it to others. This was a very disappointing and unpleasant experience."