West Kilbride hotel guide. Premier Inn hotel in West Kilbride, Scotland

"Good and convenient "

"Clean tidy room "

"The room was really nice and warm on a cold day"

"Yes"

"Good location and great view from dining area , nice rooms and breakfast. Mattress a bit on the firm side. "

"Decent overnight in Ayr "

"The most amazing weekend. The staff couldn’t have been better or any more helpful. The food was amazing and the spa just topped any other we have been too. We can’t wait to go back. "

"Nice room, good shower, expensive"

"We arrived as the concierge was taking a phone call from another customer complaining and requesting a refund...not the best start. Our stay coincided with a friends birthday party in the function suite, she was told there was a special rate for those that booked direct with the hotel. Three phonecalls later and staff had no idea about it, so we booked on hotels.com instead as the rates going direct were significantly higher. We stayed in room 18, which has seen better days, cracks in the tiles and bath panel. In comparison to the lochside, this hotel is severely lacking and the bed and pillows fairly uncomfortable. That said, the room was clean. The biggest issue i had that night was with a member of barstaff, I used the hotel bar rather than the function suite as there was only one member of staff serving and i wanted cocktails. I gave my order to the staff member and they didnt appear to be very pleased, but made them, I then asked for a pina colada and they looked furious, i asked to pay and come back for it, they huffed and handed me the card reader. I can only guess they'd just cleaned the machine, but I know that i did not deserve that level of attitude. Later i returned to the bar for more cocktails, that same member of staff, left and then returned, when we asked if they were serving they replied "no, i told you that before i left" just very unprofessional. I wouldnt recommend this hotel to anyone"