West Parley hotel guide. Britannia Hotels hotel in West Parley, Ferndown

"Very friendly staff and lovely surroundings. We will be going back!"

"Fabulous location. Very convenient for what we had planned during our stay. Nice sizable from, with balcony facing Poole Harbour...wrong time of year to take full advantage!"

"The room was large but bathroom the size of a cupboard with an over-bath shower. Water pressure for shower poor, complementary shower gel poor. The room windows were rotten with chipped paint, the iron security bar outside window was rusty. Room in general the decor was poor with chipped paint. The staff were lovely and helpful. Hats off to the photographer - the pool is very small, changing facilities awful (no private changing areas/rooms). I will not be staying here again"

"Very good value and helpful reception staff. Room was not very clean. It had been quickly done as hair still around and some sticky floor. Breakfast was included so a bonus."

"Another fabulous stay at the Marriott. Thank you. I was treated to an upgrade to celebrate my special birthday and it was absolutely wonderful. Thank you. Wish I could afford to stay longer!"

"Booked online paid when we arrived, checkin 3pm we were upgraded . Room was clean large queenie bed only 1 pillow could see another one in the wardrobe to use only noticed when we came back in the evening. Bar was cosy staff very friendly, area for you to see outside was nice and enjoyable the early evening sun"

"Great location, management is very confused from the general manager and the deputy manager who is very aggressive. I wonder how she worked in such an industry. Strange that at such a priced place, there seems not to be clear communication between the top management and the receptionists!! Very strange and unprofessional. The rest of the staff are very kind and polite, very friendly. Cleanliness not the best I have seen for that price, squeaky floors, no toilet brush, amenities are for a single person in a double roomed booking and you have to keep asking for more even when staying for more than 1 night. Other facilities are great, the swimming pool, the spa (which is chargeable even to residents). The breakfast is just okay. Seen Berger at more affordable places. Generally the stay was just comfortable and nothing much really surprising. "

"Pool and hot tub were really nice, long opening hours too. Nice garden area. Only downside was room was quite hot and there was only a small fan, wouldve been horrible in summer "

"It's a beautiful hotel with a lot of character. Lovely pool. Great location. Friendly efficient staff."