Search Hotels Near West Point City Hall, West Point

"Staff were very friendly and helpful. The property needs some TLC, the carpeting is worn, there were light bulbs out in our room, a missing outlet cover, simply general maintenance and care could really improve this property. "

"The hotel served its basic purpose as a place to stay, but unfortunately that’s about the only positive I can mention. Upon arrival, the property felt noticeably unclean, and even the front doors didn’t fully open, which made for a poor first impression. At one point, a guest was getting her hair done in the lobby, and after kneeling on the floor, her white pants were visibly dirty—this pretty much summed up the condition of the place. On a positive note, the staff was very friendly and accommodating throughout the stay. However, the room view overlooked someone’s backyard with Christmas lights, which was a bit underwhelming. The “continental breakfast” was also disappointing. It’s more of a grab-and-go setup, offering mini muffins, yogurt, a granola bar, and an apple—nothing substantial. Overall, while the staff was great, the cleanliness and overall condition of the hotel really need improvement."

"Parking was easy, staff very accommodating. Very good shower, great king bed and linens; nice to have the coffee pot and small refrigerator."

"The room was clean, but the door was all scratched up - rusted toilet paper holder & dirty - bathroom tile needed grout - check in staff was friendly and helpful, but was dressed very unprofessionally. Hoodie sweatshirt with one sleeve off / a knit cap. The air-conditioning did not seem to cool the room very well. Top of the air conditioning unit had lots of scratches on it. It just looks like the renovations covered a few things to make it look “nice” but overall didn’t improve the property very much. "

"Average ok for a couple of nights "

"It was nicer on inside than it appeared outside. I would stay again"

"Everything was clean and staff is friendly "

"Very comfortable BED, cold Air conditioner And a hot bath. Thank you so much Will stay again!"

"Omg everything was perfect "