2/10 Sangat Buruk
Hridoy
Bepergian bersama teman
29 Des 2025
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
4 nights of absolute misery. Avoid this hotel at all costs.
From the moment you walk in, something feels off. The reception desk is behind bullet-proof glass, like a bank teller window, which should have been our first warning.
The first night, our room was infested with cockroaches. We were moved to another room, which was slightly better, but still dirty and clearly neglected. The entire property is rundown, poorly maintained, and unhygienic.
On the second morning, around 7 a.m., a violent fight broke out outside our room. A man was screaming threats like, “You fed up my jaw, I’m going to k* you.”* I repeatedly called the front desk and no one answered.
On the third morning, an emergency siren went off. When we rushed to the lobby, the receptionist laughed and told us it was a false alarm.
The staff experience was just as bad. Most of the front desk employees seemed extremely young, unprofessional, and completely uninterested in basic hospitality. The attitude was dismissive and disrespectful.
I asked three separate times for an extra pillow. Each time I got a different excuse: they didn’t have the key, they didn’t have pillows at the moment, and to come back later. On the third attempt, they finally said they don’t provide extra pillows at all. When I asked why they wasted my time instead of saying that from the beginning, the employee laughed.
This was not just a bad stay. It felt unsafe, chaotic, and poorly managed from start to finish.
Hridoy
Menginap 4 malam pada bulan Desember 2025
