Search Hotels in Westside Santa Cruz, Santa Cruz

"Clean hotel with friendly staff. Close to boardwalk. Beds not comfortable at all, reconsider if you have back problems. AC unit very close to the bed. Not very roomy rooms. "

"So glad they have parking, but it is a tight squeeze. We had issues with check in and got in about 1.5 hours after check in time. The walls are really thin and you can hear every loud conversation and all the running around and furniture moving around you. The location is perfect and the staff is really nice and welcoming."

"I love staying here when I’m Santa Cruz. Staff is always friendly and the convenance of the location of being located so close the boardwalk is awesome. "

"Great stay"

"Amazing I absolutely loved this place"

"TL;DR: Room smelled of vomit, staff were dismissive, “fixes” were unsanitary, and management offered no accountability. Do not stay here. As soon as we moved the bedding, a strong vomit odor hit us. Not faint, not surface-level. It was embedded in the mattress and spread through the room immediately, making it impossible to sleep. We immediately contacted the front desk. Staff barely reacted. Their “fix”? Stained sheets, uncovered pillows, and a blanket with no cover. No mattress protector was offered. We had to grab a blanket from the wardrobe and sleep as far away from the smell as possible. The hotel was fully booked, no alternative rooms were available, and it was past 11pm with a passed-out toddler, so leaving was not realistic. We had to rearrange the bed ourselves. I did not sleep at all. Later, they called it a “scent” complaint and claimed it was reported “nine hours after check-in.” Misleading. A mattress contaminated with vomit is unacceptable at any time. We were sold a room that was not clean, not sanitary, and not fit for occupancy. This stay shows a failure to meet basic cleanliness standards, unsanitary attempts at resolution, unresponsive staff, and no accountability. Any response blaming the guest instead of taking responsibility only confirms how poorly this property is run. Do not stay here."

"While the front desk staff was very accommodating, the room itself was very disappointing, esp. for the price. Extremely basic, with a very small and old-fashioned bathroom, hard to share with 3 people (in a ‘deluxe queen’). There were no outlets for computers for ex.! The only redeeming factor is that we could walk to the Boardwalk. Would probably not choose to stay here again. It was definitely overpriced for what it was."

"The gym was well equipped and the property was kept up nicely"

"This property did not have our room confirmed even though we booked 2 weeks prior. We could not get our room at 8pm at night with our two toddler girls waiting to go to bed. We were very disappointed and had to drive 3 hrs home while being very sleepy. We had a confirmation # and the charge was already on my card, the person on the kiosk even had our confirmation # but said somehow it wasn’t fully confirmed. I cannot believe we were turned away and not given a room. "