Does Global Luxury Suites White Plains have a pool?

Yes, this property has a seasonal outdoor pool.

Is Global Luxury Suites White Plains pet-friendly?

Yes, this property allows cats and dogs (limit 2 total) with a maximum weight of up to 23 kg per pet. There's a fee of USD 250 per pet, per stay. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking at Global Luxury Suites White Plains?

Valet parking is available for USD 25 per day.

What time is check-in at Global Luxury Suites White Plains?

Check-in is from 4:00 PM to 8:00 PM, and from 9:00 PM to 4:00 PM. A fee applies for early check-in (subject to availability).

What time is check-out at Global Luxury Suites White Plains?

Checkout is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is Global Luxury Suites White Plains located?

Located in the heart of White Plains, this apartment building is within a 15-minute walk of Galleria at White Plains and Westchester County Center. White Plains Hospital Center and Jacob Purdy House are also within 15 minutes. White Plains Metro-North Railroad Station is 7 minutes by foot.

Global Luxury Suites White Plains Reviews, Deals & Photos 2025

8/10 Good

Ramon

1 Sept 2025

Liked: Cleanliness, amenities, property conditions & facilities

Being in an apartment building for an actual stay instead of a house was a first for myself and the family but overall a good stay.

Stayed 4 nights in Aug 2025

6/10 Okay

Saimir

16 Dec 2024

Liked: Amenities, property conditions & facilities

Disliked: Cleanliness

Nice view from the apartment and great for business trip.

Stayed 22 nights in Nov 2024

4/10 Poor

Peter

10 Sept 2024

Liked: Cleanliness, amenities, property conditions & facilities

Disliked: Communication

The room was fine but the customer service is just horrible. The management is not only off property but out of the country. Every phone call is a 40 minute ordeal of holding And transfers without any resolution. They routinely screw up on their end and it is completely your problem. Every issue, No matter how minor, takes at least 2 days to resolve. No AC- tough; no TV - oh well; no wifi - sucks for you! They even booked me into a room where 2 men were living and did absolutely nothing to rectify the situation. Since you can’t check in until after 4 i was left scrambling to find alternate accommodations well into the evening. On top of this aggravation they wouldn’t even credit me for the night they confirmed but could not provide. Instead they told me to “request” a refund when they reopened the next day. Just ridiculous.

Stayed 5 nights in Aug 2024

10/10 Excellent

Jacqueline

29 Jun 2025

Liked: Cleanliness, amenities, property conditions & facilities, communication

This place a marvelous!! Very nice and clean!! The scenery of nature that I experienced when waking up was very refreshing!!

Stayed 2 nights in Jun 2025

2/10 Terrible

Frets

16 Mar 2025

Disliked: Cleanliness, amenities, property conditions & facilities, communication

I wanted to share my feedback regarding my experience. Unfortunately, I was not satisfied with my stay for several reasons. First, the unit came with only one FOB, which was inconvenient. Additionally, the appliances were subpar—specifically, the toaster did not work. The apartment also had an unpleasant smell, which made my stay uncomfortable. The check-in process was especially frustrating. Getting the apartment code was a nightmare, and I was forced to spend the weekend in a hotel due to the delays. Given these issues, I cannot say I was a happy customer. I wanted to bring these concerns to your attention in the hope that future guests won’t face similar difficulties

Stayed 7 nights in Mar 2025

2/10 Terrible

Aubryana

15 Mar 2025

Liked: Cleanliness, property conditions & facilities

Disliked: Communication

I would give 0 stars if I could. My stay was mostly pleasant, until I requested to extend my stay. I am here on a work trip indefinitely until we hire a replacement employee for the area I was staying. I gave them two weeks notice for the stay extension and they requested I pay up front and sign a lease, to which I obliged. I understood this was an apartment and I was staying over a month at that point. THE DAY that my original stay ended, I was on location for work taking appointments and I received a text saying that my stay could not be renewed due to my credit score. They gave me a minuscule fraction of the notice that I gave them and they did not even give me time to offer them a co-signer before they refunded me and locked me out. I canceled my sessions for the rest of the day as soon as I received the text, a loss on daily revenue for the company, and as soon as I arrived I could no longer access the apartment to gather my things. They had already changed the digital door code. I spoke to a wonderful apartment concierge who called this third party company for me and they gave me a temporary access code and just 30mins to get my things. The absolute lack of respect for their guests is appalling to say the least. I have never been treated so poorly by a company that is supposed to be a place of hospitality. I will never book through them again.

Stayed 25 nights in Feb 2025

10/10 Excellent

Verified traveller

14 Feb 2025

Liked: Cleanliness, room comfort, communication

Fantastic

I was very impressed with this "hotel". It is more of an AirBB as your unit is an apartment in an apartment building with permant residents. It comes nicely furnished, including basic kitchen essentials (like service for four, pots and pans, coffee maker, etc). All of the amenities are modern, and the in-unit washer dryer is a huge plus. I also really appreciated some of the welcome gifts, including some coffee/tea, laundry detergent, and your basic hygiene essentials. Property communicates with you regularly and gives you good information for a contactless check-in and check-out. The only detraction is the thin walls. It was very difficult for me to sleep because of the noise in the surrounding units. Dogs barking, TVs blaring, kids screaming, etc. I turned on some white noise and was fine, but just be aware that there's a lot of commotion in the surrounding units.

Stayed 4 nights in Feb 2025

10/10 Excellent

Toby

18 Nov 2024

Liked: Cleanliness, communication

Great location, friendly people, great apartment

Stayed 2 nights in Nov 2024

4/10 Poor

VANESSA

18 Nov 2024

Liked: Cleanliness

Disliked: Amenities, communication

The customer service reps were absolutely horrible!! The check-in process was frustrating. There was no wi-fi until the last night - wrong password sent via email. The apartment was in a nice location but broken/missing items. My suggestion (since I almost exclusively book through Expedia) is to not use this company! EVER!!

Stayed 4 nights in Nov 2024

4/10 Poor

Katrina

12 Sept 2024

Disliked: Cleanliness, amenities, communication

Communication with terrible. The floors weren't clean, the toilet seat was wobbly, tub didn't drain and towel bar was broken. Our key fobs didn't work so we couldn't access other areas and needed the code to enter each time. The garbage disposal didn't work and the sink and dishwasher smelled. The only laundry detergent provided was a small box of powdered All. The dryer look a very long time to dry clothes. Our tv remote was broken, a replacement was delivered the day before check-out. There was no option for early check-out and a fee for late check-out. And while have place settings all arranged, you're literally limited to only 4 cups, mismatched spoons, dull knives and pots and pans. Super basic with no seasonings, cutting boards, etc. It's not really a kitchen meant to cook in. Instead of booking through Hotels.com, save yourself and stay at Cambria Suites or book through AirnBNB.

Stayed 4 nights in Sep 2024

2/10 Terrible

Tyreese

30 Aug 2024

Disliked: Cleanliness, amenities, property conditions & facilities, communication

Had a roach in my room when i arrived my reservation was cancelled with out anyone informing me about an cancellation i looked foolish going into the lobby wasn’t informed i needed an access code to get into the room. Took me 10 phone calls to get someone on the phone once i did i then knew my reservation was canceled she got me my access code once reopening the reservation once i got up stairs with my family the pad to enter code took 2 minutes to work once got in room the bed wasn’t made we had to make the bed ourselves while making the bed discovered a filthy pillow that should’ve been discarded. The dressers had scratches and writing on it as well as the wall the floor was filthy the room was supposed to have 2 key fobs it only had one which made me and my wife very uncomfortable with our 2 yo 1yo and 7 month old. Round 2am my wife scream and woke me come to find a roach was crawling on one of our belongings trying to get into our bed after the roach was killed was literally jumping out of my sleep thinking something was crawling on me just couldn’t wait to get out of this place once we got some rest while we barely did 5am a car honk it horn for literally 10-15 mins straight another disturbance. The floors had our children feet black as if this floor was mopped or cleaned in weeks. Everything just felt un-sanitized. I left all my emails as everything occurred. I was told i can only get refund for the day i didn’t stay smh

Stayed 3 nights in Jul 2024

2/10 Terrible

Dohui

22 Aug 2024

Disliked: Cleanliness, property conditions & facilities, communication

This is our 6th time staying at this property, but we've made the decision to never come back. The only reason for us to stay at this property is the location. It is 5 min walk to a train station, but other than that, it is not a good property. The unit is falling a part (the shower drain was completely clogged/ towel rack was broken/ sink was almost detached from the counter top). We addressed all these issue on the check-in day (Sunday) and the issues were address by Wednesday. We were shocked that they actually sent people to fix any issues as in the past they never really communicate with customers great. If you are considering this property for location, maybe, but you will always have "unknown" with the check-in / units... I won't comeback.

Stayed 6 nights in Aug 2024

6/10 Okay

Maria Luisa

11 Aug 2024

Liked: Cleanliness, amenities, communication

Disliked: Property conditions & facilities

The property is fairly new but not maintained well. The shower drain does not drain. By the time someone finished showering the tub is half full already. The next person to shower would need to wait 10-15 minutes for all the water to drain unless the next person wants to bathe in the water that pooled. The toaster and the coffee maker are not working. The reason we rented this place is because we want to have breakfast in the property. Unfortunately, this property is not worth the money we paid for. We contacted the property manager but nothing materialized.

Stayed 4 nights in Aug 2024

8/10 Good

Belinda

28 Jul 2024

Liked: Amenities, property conditions & facilities

Disliked: Communication

Central property within walking distance of nearby shops.

Stayed 4 nights in Jul 2024

10/10 Excellent

Hildi

1 May 2024

Liked: Cleanliness, amenities, property conditions & facilities, communication

If this option is available in the city you are traveling to, take it! You get a home-y, modern APARTMENT with space, rather than a tiny, old hotel room. I always search Global Luxury Suites before searching anything else.

Stayed 5 nights in Apr 2024

2/10 Terrible

Matthew A.

23 Mar 2024

Disliked: Cleanliness, amenities, property conditions & facilities, communication

HORRIBLE!!!

Stayed 3 nights in Mar 2024

10/10 Excellent

Anatolio

13 Mar 2024

Liked: Property conditions & facilities, communication

Excessive number of large seized pets create certain uncomfortability.

Stayed 8 nights in Feb 2024

10/10 Excellent

Hildi

13 Feb 2024

Liked: Cleanliness, amenities, property conditions & facilities, communication

It's like staying in your own home/apartment. It's a beautiful building with great amenities, nice people who live here with their kids and dogs, etc. So much more spacious, clean, comfortable than a hotel.

Stayed 3 nights in Feb 2024

6/10 Okay

Verified traveller

13 Jan 2024

Liked: Cleanliness, room comfort

Disliked: Communication

Not that great

Overall the property is okay. But furniture quality was very poor. The bed was not very sturdy and the sofa was very small and adult could barely fit on it. The sofa bed was very uncomfortable. They gave us a moldy shower curtain liner and there was no where to put your soap or shampoo in the shower. The bathroom only had one towel hanger. However the appliances were good. The location is good because it is close to the train and malls. There was no customer service onsite and when I asked for an extra blanket I had to wait for the next day to get it.

Stayed 6 nights in Jan 2024

8/10 Good

Karina

31 Mar 2023

Liked: Property conditions & facilities

Disliked: Amenities, communication

Luego de haber vivido una muy mala experincia con el check in y la entrega del primer apartamento, me cambiaron a uno que si me encantó, la propiedad es cómoda y muy limpia pero la comunicacion con el propietario es pesima

Stayed 3 nights in Mar 2023

10/10 Excellent

Jenice

4 Mar 2022

Liked: Cleanliness, amenities, property conditions & facilities, communication

This property was perfect for my family..The views was breathtaking. Clean apartment! I loved that there was a wash n dryer..I have a 7 month old baby so it was perfect..The apartment came with pots and pans, cups plates for cooking on the days we stayed in…I can’t wait to stay again soon! Just fabulous!!

Stayed 9 nights in Feb 2022

2/10 Terrible

fernando

3 Mar 2022

Liked: Property conditions & facilities

Disliked: Communication

New ,clean . But problems with the door code didn't work many times and tv cable .

Stayed 4 nights in Feb 2022

8/10 Good

Sandra

27 Feb 2022

Liked: Cleanliness, amenities, property conditions & facilities, communication

Property was clean and spacious. You should consider having thicker blanket for sofa bed as the only sheets available were thin bedsheets. Using the underground parking was time consuming especially if you needed to come in and out of the building during the day.

Stayed 2 nights in Feb 2022

4/10 Poor

Lisa

25 Feb 2022

Liked: Amenities, property conditions & facilities

Disliked: Communication

Was not notifed of paid parking until after arriving. Address on expedia and google maps does not match buildings physical address. Listing was unclear that the space was a rent by the day apartment not a hotel. Keyless entry did not work upon arrival, it took two calls(and about 45 minutes standing in the halway with luggage) to remedy keyless entry issues. Wifi did not work while there. Ultimately the little savings to book this place over the next cheapest hotel in the area was off set by the need to pay for the valet parking each night.

Stayed 3 nights in Feb 2022

4/10 Poor

Nicholas

17 Feb 2022

Disliked: Cleanliness, amenities, property conditions & facilities, communication

Low par, will never be returning. The room was ok, bed was small and uncomfortable. Everything else was the problem. For as expensive as it was there was no need for it to be this bad. First off, upon arrival we get to the lobby where we were told we’d pick up our fob for amenities and building access after 10PM, as the itinerary said the desk is unmanned after that time. When we arrive there is no one at the desk and this constant overwhelming smell of cheap cologne. We’re looking around and finally see there’s a woman there more concerned with watching her tablet then attending to the desk. Finally some man came out and you couldn’t tell him or anyone worked there, there is no uniform just wear whatever with a name tag. The desk staff seemed bothered that we were standing there looking to check in. When I told him we were there to check in he said “ok?” And sat there confused. I told him I needed a fob and he said “yea I don’t have one for you I can look for one though” to which I responded “how am I supposed to access any amenities or get in the building after 10pm?” He told me “we usually just prop the door open at night with a brick or cone” absolutely no security. The building and all elevators were filthy and REAKED OF WEED everywhere you went. Stairways, hallways, out front, everything smelled like marijuana. When we were leaving, there was one guy at the front desk passed out watching anime, snoring head down on the desk. Dirty, unprofessional, ghetto, trashy place.

Stayed 4 nights in Feb 2022

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