2/10 Sangat Buruk
Kristi
7 Nov 2025
Disukai: Fasilitas
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
The resort itself is beautiful. The experience was poor. Staff is inconsistent in terms of customer service. Some staff would not speak or greet at all, and several members would go out of their way to help white guests (the majority of guests were white) but gave me substandard service as a person of color. This was especially apparent in the restaurant (but not limited to there), where the staff went out of their way to back each other up when they helped white patrons. I had to wait forever for my food, was served on one occasion burned food, and never got backup or any of the flare the white guests got. I go out of my way to be polite and say please and even tipped generously so my treatment was never a question. I wound up leaving breakfast after never being acknowledged. The one exception was someone I believe was a manager who checked on me, especially one day after I never received my room service order.
Also there was no hot water my entire 5-night stay. This is unacceptable and unsanitary. I was offered a different room but it had the same issue. The hot tub and spa also were cold water. Boiler was out. I could not wash my hair and it made my spa treatments miserable. The spa is nice but not a luxury experience. The upsell genie is pointless because appointments are not held and I had to stay on the concierge about scheduling repeatedly what I had reserved. The resort is more concerned about selling vacation packages than the experience. It was a stressful trip.
Kristi
Menginap 5 malam pada bulan Oktober 2025