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Ulasan untuk Hilton Garden Inn Williamsburg

3 out of 5
Hilton Garden Inn Williamsburg
1624 Richmond Rd, Williamsburg, VA

Ulasan

8,4

Sangat Baik

Penilaian 10 - Sangat Bagus. 466 dari 1001 ulasan" "
Penilaian 8 - Bagus. 332 dari 1001 ulasan" "
Penilaian 6 - Cukup Baik. 111 dari 1001 ulasan" "
Penilaian 4 - Buruk. 55 dari 1001 ulasan" "
Penilaian 2 - Sangat Buruk. 37 dari 1001 ulasan" "

8,8/10

Kebersihan

8,8/10

Staf & layanan

8,0/10

Fasilitas

8,4/10

Kondisi & fasilitas properti

8,2/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Christine

Bepergian bersama teman, Bepergian bersama hewan peliharaan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Everyone was super nice. Room was spacious and clean. Will stay here again
Menginap 1 malam pada bulan Mei 2024

8/10 Bagus

Kellie

Bepergian bersama teman, Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very friend staff and very clean
Menginap 1 malam pada bulan Mei 2024

8/10 Bagus

Alice, Daleville V

Disukai: Kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
Menginap 1 malam pada bulan Mei 2024

4/10 Buruk

BillieKay

No business area with a computer badly needed. Other hiltons have this. The TV didn’t work they got one from another room. That was good light bulb burned out next to bed so no light to read with. Only one working elevator which was really slow. No more Hilton garden inns for me. Not satisfied although the staff was nice and accommodating but never got light working with a new bulb. Breakfast is not free $7 for a piece of toast and about 5 oz of OJ.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Harlene Allen, GM pada tanggal 10 Mei 2024
I am sorry you did not enjoy your recent stay with us in Williamsburg. Business centers are no longer required by Hilton as guests now utilize their own electronics. My Assistant informed me that he helped you with your online needs. Unfortunately, we are waiting for a part to be delivered to return the one elevator to service. I am glad you were pleased with our staff and how they handled your concerns.

10/10 Sangat Bagus

Erika, Washington

Menginap 2 malam pada bulan April 2024

10/10 Sangat Bagus

Anthony

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Staff friendly and helpful
Menginap 3 malam pada bulan April 2024

8/10 Bagus

Betsy

Disukai: Kebersihan, staf & layanan
Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

Jacqueline

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I like everything clean and the staff work very nice
Menginap 2 malam pada bulan April 2024

10/10 Sangat Bagus

Arnold

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great location.
Menginap 2 malam pada bulan April 2024

10/10 Sangat Bagus

Dennis

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We especially loved and appreciated the staff. They took our stay to the next level.
Menginap 7 malam pada bulan April 2024

8/10 Bagus

Karlis

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
When we reserved our room.online we requested a roll in shower when we got there we was issued a handicapped assemble bathroom. The front desk stated after the reservation was made we should have called then. There was no disclaimer saying we had to call in and make that request. Since we reserve online stating ehat we wanted
Menginap 2 malam pada bulan April 2024

6/10 Cukup Baik

Shannon

Disukai: Fasilitas
Decent
Menginap 3 malam pada bulan April 2024

10/10 Sangat Bagus

Christopher

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Good Location. Clean. Good breakfast.
Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

Joseph

Menginap 1 malam pada bulan April 2024

2/10 Sangat Buruk

Jon

Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

Juan

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Well it very secure of safety reason. The experience is thoughtful and pleasant because it has a lot of option to choice from and exploring other options in the area.
Menginap 1 malam pada bulan Maret 2024

8/10 Bagus

Benjamin, Audubon

Bepergian dalam rombongan
Disukai: Staf & layanan, fasilitas
Good property cool pool and spa area Shower and sink drains were dirty and broken. Overall good room
Menginap 1 malam pada bulan Maret 2024

6/10 Cukup Baik

Lou

Disukai: Kebersihan
Did not appreciate cleaning staff knocking on door 3 times between 8am-11am when check out is at noon.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Harlene Allen, GM pada tanggal 31 Mar 2024
Thank you for your feedback. Housekeeping is trained to not bother any guest before check out. I have looked into the matter and found the housekeeper who bothered you was a new hire. She has been retrained on the protocol for knocking on a guest's door before check out. I am very sorry you had to experience this issue.

8/10 Bagus

Jennifer

Disukai: Kebersihan, staf & layanan
Menginap 2 malam pada bulan Maret 2024

8/10 Bagus

Giovanni, Stafford

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Good place to stay.
Menginap 1 malam pada bulan Februari 2024

8/10 Bagus

Kevin, East Windsor

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Stay there often and the staff is very friendly.
Menginap 2 malam pada bulan Februari 2024

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Februari 2024

8/10 Bagus

scott

Menginap 1 malam pada bulan Februari 2024

6/10 Cukup Baik

Deanna

Bepergian bersama keluarga
Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Februari 2024

2/10 Sangat Buruk

Brandon

Bepergian bersama teman
Tidak Disukai: Staf & layanan
Hilton Garden Inn williamsburg, needs to update Expedia on the room selections, because the room that I had selected on the Expedia website wasn't the room that Hilton have gave to me when I had arrived. I had selected a double room king bed. They gave me just a plain standard king room. So whatever you do. Do not book the double room king bed because according to Hilton Garden Inn williamsburg, it doesn't exist.
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Harlene Allen, GM pada tanggal 15 Feb 2024
I am sorry you were unhappy with the room you reserved during your recent stay. I am not sure what room type you chose, however we do not have or list a Double room king bed. We do have king suites that are twice the size of a standard room but that was not the room booked by you.

8/10 Bagus

Ronald

Menginap 1 malam pada bulan Januari 2024

10/10 Sangat Bagus

Anthony

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It was a very nice property. Pool and spa were clean. Rooms were impeccable.
Menginap 2 malam pada bulan Januari 2024

8/10 Bagus

cindy

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
I aabt to give 4.5 stars. Clean, updated, hot water, fast elevator. Only detractors was that the water pressure was OK, not great and AC/heater was LOUD!
Menginap 1 malam pada bulan Desember 2023

8/10 Bagus

Michael

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Desember 2023

10/10 Sangat Bagus

Audrea

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great location for visits to Williamsburg
Menginap 1 malam pada bulan Desember 2023

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Wonderful choice
This hotel was top notched! Best hotel breakfast anywhere we’ve ever stayed and the all the staff was wonderful, very helpful and friendly!
Menginap 1 malam pada bulan Desember 2023

10/10 Sangat Bagus

Tinina

Bepergian bersama keluarga
Disukai: Kebersihan, kondisi & fasilitas properti
Nice stay
Menginap 1 malam pada bulan Desember 2023

10/10 Sangat Bagus

Michael

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2023

2/10 Sangat Buruk

James

Bepergian bersama teman
Tidak Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
The room was not completely furnished. Large open area with no furniture, lighting was limited, Blinds didn't work. I stayed at this hotel many times in the past, and it was always a 4 star. I was appalled at how it changed. Never again
Menginap 1 malam pada bulan Desember 2023

4/10 Buruk

Randy

Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The hotel was out dated! Charged for breakfast! Most staff did not speak clear English. It was a dog friendly when I was told it WAS NOT! Would not stay there again!
Menginap 2 malam pada bulan Desember 2023

2/10 Sangat Buruk

Eric

Bepergian bersama teman
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Bathroom sink did not dain. Gtoos stuff voning up inyo sink. Called desk anout the problem, was offrred free breakfast instea of different room. Later on I cut my hand underneath the sink trying to get sink to drain. Air conditioner in room us super ridiculous loud. Room was rathrr expensive, but needs badkt to be updated. Don't stay here.
Menginap 1 malam pada bulan Desember 2023

4/10 Buruk

Rudy

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
We checked into the room 225. The Sink in this room was clogged and full of water. We could not wash our hands. When I complained to the reception, they moved us to room 226 which turned out to have the same issue with the clogging of the faucet and the bathtub as well as the heat in the room was not that warm at the beginning. The management in this hotel should do a better maintenance of the plumbing system.
Menginap 1 malam pada bulan November 2023

4/10 Buruk

William

Tidak Disukai: Staf & layanan
Because we booked through Expedia the staff said there was nothing they could do because we woke up to no hot water to shower
Menginap 1 malam pada bulan November 2023

10/10 Sangat Bagus

Shayla

Bepergian bersama hewan peliharaan, Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I had a room with 2 queens and a double sofa bed. It was VERY spacious, clean, and quiet. Check-in was quick and easy. Would definitely stay here again.
Menginap 1 malam pada bulan November 2023

8/10 Bagus

Hal

Menginap 2 malam pada bulan November 2023

10/10 Sangat Bagus

William

Bepergian bersama teman
Disukai: Staf & layanan
Tidak Disukai: Fasilitas
First, I want to assure you that all most all of the people we dealt with were friendly and helpful. However, when we got in to our room, we found there was only decaf and tea there for the coffee make, and the TV remote would not work. A call to house keeping got us some coffee, and batteries for the remote -- both of which you would expect to have been noticed by housekeeping when the room was cleaned before our arrival. . We left fairly early the next morning, and when we returned after dinner we found that no one had been in the room while we were out. Beds not touched,. towels not replaced, no regular coffee, etc, etc. Both nights we were there, there were dogs barking in nearby rooms -- annoying. Now, none of this was "earth shaking", but not what we are used to, and not what we expected from a Hilton property. Next visit to Williamsburg we will stay somewhere else, --wr
Menginap 2 malam pada bulan November 2023

10/10 Sangat Bagus

Celia

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Excellent staff and accommodations we had no hot wayer
Menginap 3 malam pada bulan November 2023

6/10 Cukup Baik

Shawn, Nashville

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
The hotel is fine and it’s in the middle of a great area for eating. My issue is that our reservation was changed from a two-queen room to one king. No explanation was given and no compensation was offered. We made our reservations 10 weeks ahead of time so it was not last minute. I think we were switched because it was an Expedia reservation and they were making less money on it. I asked for an explanation or a different kind of room but they declined both. Also the room we were given was a handicap room, so the layout was odd. There was no closet or dresser, just some drawers screwed into the wall in an alcove behind the door. I wouldn’t stay here again mainly because of how we were treated.
Menginap 2 malam pada bulan November 2023

10/10 Sangat Bagus

Alexis

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan November 2023

10/10 Sangat Bagus

Cristina

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
SUPER CLEAN PROPERTY AND ROOM!
The property was CLEAN and very well maintained! I checked in a few minutes after 3 pm it was quick and easy, they only have 2 elevators in the same spot and with a full hotel it took a minute for the elevators to come back around (but really not a huge deal). The rooms were decent sized, everything was spotless. Parking is a little confusing because they share a lot with a couple restaurants and in the morning I noticed I parked in the wrong lot but my car was still there in the morning. They offer breakfast but it's for a fee; adults was $14 and kids was $7, I passed but did get the complimentary coffee. All in all it was a really nice property, walking distance to countless restaurants and fast food. My son and I even went to a couple souvenir shops. If I'm in the area again I would 100% stay here.
Menginap 1 malam pada bulan November 2023

10/10 Sangat Bagus

Kim, Albuquerque

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Staff was so great. Beautiful hotel in lobby and in room. Huge Parking in back for our large RV to maneuver was great. Clean clean clea. Thruout. The room the Linens carpets bathroom, pool, fitness room etc. definitely stay here again if ever in Williamsburg.
Menginap 1 malam pada bulan November 2023

8/10 Bagus

Joseph

Disukai: Kondisi & fasilitas properti
Menginap 3 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Leneida

Bepergian bersama teman, Bepergian bersama hewan peliharaan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The staff were friendly. The breakfaat was too expensive.
Menginap 1 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Mary

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Customer service of wait staff was amazingly friendly
Menginap 4 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Kara

Bepergian bersama keluarga
Disukai: Fasilitas
Check in was smooth. Spacious room
Menginap 1 malam pada bulan Oktober 2023