Hotel Keluarga di Wilmington

"I booked this hotel because of the positive reviews, beautiful photos, and the specific room that was advertised. Unfortunately, my experience did not match those expectations. Upon arrival, I was not given the room I reserved and paid for, and I was told that because I booked through a third party, nothing could be done. For the price I paid, I expected a much better experience. The hallways smelled strongly of cigarette smoke, the overall cleanliness was below standard, there were not enough...

"Unfortunately we didn’t have a great experience here. Our room had not been cleaned well (or maybe not at all).There was hair on all the pillows on one of the beds, a dirty towel hanging in the bathroom and dirt and crumbs on the floor by the window and one of the beds. Our room was just by the elevator, which happens sometimes, but was noisy and hard to sleep. I am on a road trip with my 16 year old and it has been hot for us (we’re from the PNW) so the pool was a great opportunity....