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Ulasan untuk Gorse Hill

4 out of 5
Gorse Hill
Hook Heath Road, Woking, England

Ulasan

8,0

Sangat Baik

Penilaian 10 - Sangat Bagus. 121 dari 304 ulasan" "
Penilaian 8 - Bagus. 93 dari 304 ulasan" "
Penilaian 6 - Cukup Baik. 53 dari 304 ulasan" "
Penilaian 4 - Buruk. 27 dari 304 ulasan" "
Penilaian 2 - Sangat Buruk. 10 dari 304 ulasan" "

8,2/10

Kebersihan

8,0/10

Staf & layanan

8,0/10

Fasilitas

7,8/10

Kondisi & fasilitas properti

7,6/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Theodore

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Beautiful hotel in lovely grounds and a lovely bar area. Would come back and spend more time in and around the hotel!
Menginap 1 malam pada bulan Mei 2024

10/10 Sangat Bagus

Ruth

Bepergian dalam rombongan
Disukai: Staf & layanan, kondisi & fasilitas properti
Staff members friendly and helpful. Lovely location beautiful surroundings well kept gardens.
Menginap 2 malam pada bulan April 2024

8/10 Bagus

Philip

Menginap 1 malam pada bulan Maret 2024

8/10 Bagus

Lisa

Room always cold especially at night.
Menginap 3 malam pada bulan Januari 2024

6/10 Cukup Baik

Kim

Menginap 1 malam pada bulan Januari 2024

10/10 Sangat Bagus

Kevin Patrick

Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Januari 2024

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan
Fine for one night
Stay was pleasant but not outstanding. The room doesnt reflect the main hotel but was fine for a one night stay. Lodge room was reasonably comfortable but bathroom is in need of a revamp and carpet was badly marked. Noise from adjoining room's bathroom very loud.
Menginap 1 malam pada bulan Desember 2023

8/10 Bagus

Jordan

Menginap 1 malam pada bulan Desember 2023

6/10 Cukup Baik

Sarah

Bepergian bersama hewan peliharaan, Bepergian bersama keluarga
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
The hotel advertises itself as pet friendly. However, as pet owners, we were treated to inferior accommodation, away from the hotel building itself, on the border of the surrounding grounds. The room was not well cleaned, with items found on the floor, faeces in the toilet and rust as well as flakes of paint found in the bath. The bathroom door was damaged along the bottom. The basin plug was too small so water leaked out. All the windows were locked and no keys were provided.
Menginap 1 malam pada bulan Desember 2023

2/10 Sangat Buruk

Carlo mendes

Bepergian dalam rombongan
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Good location for surrounding golf courses. Hotel nice but rooms were not as the rooms advertised online. Small, bathrooms which need modernising. Dirty toilets, cracked bathtub. Disrupted sleep with noise all through the night
Menginap 1 malam pada bulan Desember 2023

8/10 Bagus

Matt

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2023

4/10 Buruk

Rebecca

Disukai: Staf & layanan
Tidak Disukai: Kebersihan
Lovely main and events building and lodge. But needs a bit of tlc and room amenities reviewing
Menginap 2 malam pada bulan November 2023

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Visiting family
Stayed in room 7. Lack of decaffeinated drink sachets in the room, so had to go and ask for some. One of the bedside lights didn’t work. Fan in the en-suite was very noisy. No chair to sit on in the room. The dining room radiators were quite hot, but there was a window wide open, so not environmentally friendly.
Menginap 1 malam pada bulan November 2023

8/10 Bagus

Susan

Bepergian bersama teman, Bepergian bersama hewan peliharaan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Beautiful hotel surround by stunning countryside.
Menginap 1 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Richard

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Really good hotel, nice quiet spot and set in stunning ground. Good staff and seemed well maintained.
Menginap 1 malam pada bulan Oktober 2023

8/10 Bagus

Rockel

Bepergian bersama teman
Disukai: Kebersihan
There were no face tissue, not even a bottle of water, there we two grasses but no where to ho to get drinking water
Menginap 1 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Simon

Menginap 1 malam pada bulan Oktober 2023

8/10 Bagus

Gerard

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Top hotel
It's a magnificent hotel, full of character
Menginap 4 malam pada bulan September 2023

6/10 Cukup Baik

Sophie

Disukai: Staf & layanan
Menginap 1 malam pada bulan September 2023

8/10 Bagus

Mark

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Food and service was good. Room a little tired.
Menginap 1 malam pada bulan September 2023

6/10 Cukup Baik

Brian

We had room 48, which was on the ground floor of the annex and was small and dark. The wardrobe was small. No drawers. The extractor fan in the bathroom didn’t work and the bathroom and bedroom were full of condensation. The window looked out onto a public footpath, which was busy. We had to keep the curtains closed for privacy. The outside of the window hadn’t been cleaned for quite some time and was dirty and full of cobwebs/spider webs.
Menginap 1 malam pada bulan September 2023

4/10 Buruk

S

Disukai: Kebersihan
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan September 2023

10/10 Sangat Bagus

Matt

Menginap 2 malam pada bulan Agustus 2023

8/10 Bagus

Analisse

Menginap 2 malam pada bulan Agustus 2023

4/10 Buruk

Sabina

Tidak Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
1) booked the lodge room because on the website only rooms at the lodge have private bathrooms, which turned out not to be the case. When later I asked to be moved to the main building, I never got the answer and I let it go. 2) I arrived at the place one hour early, and the room was available, I was told I could check in early but need to pay 15 pounds for that privilege. 3) The lodge room is small with big furniture so you can’t really lounge there. 4) Watertank of the toilet drips so one has to close the bathroom door. 5) wedding guests in the same building banged doors 3am in the morning.
Menginap 4 malam pada bulan Agustus 2023

6/10 Cukup Baik

Rita

Disukai: Kebersihan, staf & layanan
Menginap 3 malam pada bulan Agustus 2023

6/10 Cukup Baik

Kamal

Traveler bisnis
Disukai: Kebersihan, kondisi & fasilitas properti
Tidak Disukai: Kenyamanan kamar
A good basic hotel which is clean and functional
A decent hotel but unfortunately quite limited in terms of amenities and services. The main issue is that it’s a wood framed building and so you can hear all the footsteps from the room above. In addition the cars are parked directly outside the rooms. This can be quite noisy too as there is no AC and so the windows need to be open. Finally, the mattress is super soft which may suit some but not others (though the sheets were super nice and comfy)
Menginap 4 malam pada bulan Agustus 2023

8/10 Bagus

Richard

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Stayed four nights on two occasions
Stayed in mansion house (as part of a wedding stay) and twice in courtyard annex, and found courtyard annex rooms superior in regards to condition, facilities and quietness. Breakfast quite acceptable consisting of cold buffet portion (usual cereals, juices, fruit and bakery items) and cooked-to-order hot portion. Plenty of car parking space and only a short taxi ride from Woking station for those without own transport. Bar/restaurant menu quite acceptable if not a bit on the pricey side. Nice terrace and grounds and pleasant walking paths in immediate vicinity provided you avoid the golf balls!
Menginap 1 malam pada bulan Juli 2023

2/10 Sangat Buruk

Anthony

Menginap 2 malam pada bulan Juli 2023

10/10 Sangat Bagus

Stewart

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We enjoyed our stay at the Gorse Hill immensely. Parking is plentiful, which is a good thing because the hotel is quite isolated, with nothing but woodland and high end private houses in the vicinity. We stayed in a Lodge room, which was part of a small annex about 100 yards from the main house. It was small but comfortable and absolutely fine for our needs, feeling "cosy" in the best possible way. The average age of staff was quite low and they sometimes were not as attentive as they might have been in the public areas, but were very obliging when sought out for service such as drinks, teas etc. The Maitre D' was excellent and made sure we had an enjoyable time in the restaurant. The meals were pricey (where isn't nowadays?) but the quality was superb and we had no complaints. On the whole we would recommend the Gorse Hill.
Menginap 2 malam pada bulan Juli 2023

8/10 Bagus

Tina

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Juli 2023

10/10 Sangat Bagus

kris

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
It was disappointing that there was no mini bar in the room nor was there any independent control for air conditioning or heating
Menginap 1 malam pada bulan Juli 2023

8/10 Bagus

Laura

Disukai: Kebersihan, staf & layanan
Menginap 1 malam pada bulan Juli 2023

10/10 Sangat Bagus

Rebecca

Menginap 1 malam pada bulan Juli 2023

4/10 Buruk

Ben

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
We had to stand in a long line for 15 minutes waiting to check in. Whilst drunken men staggered back and forth talking coursely. The hotel was hosting a drunken celebration. Our room was the wrong configeration & not what we booked. The staff blamed the problem on us.
Menginap 1 malam pada bulan Juli 2023

4/10 Buruk

Shelly

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Not four star or value for money. Do not stay
On arrival we were told how much the price of our stay would be and that it didn't include breakfast, even though we had paid in advance for room and breakfast. After a 4 hour trip it was i last thing we needed to sort out. The room was basic with a dirty stained carpet, chair and bed base that needed a valance sheet around it, although the bed sheets were clean and it was comfortable. Breakfast was from 8 but we had to leave earlier on the first morning, however they did sort a continental for us. Second mornings cooked breakfast was ok but could have done with more beans. Overall our stay didn't reflect the four star rating or the price we paid. Will not stay again.
Menginap 2 malam pada bulan Juni 2023

4/10 Buruk

Traveler terverifikasi

Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Pity
Disrespectful management attitude
Menginap 3 malam pada bulan Juni 2023

4/10 Buruk

Michael

Tidak Disukai: Staf & layanan
Very disappointing management attitude
Booked 15 rooms for 3 nights for our golfing trip. Transmitted rooming list to the hotel 5 weeks ahead of our trip but they forgot to transfer to the reception which meant that 2 guests where not listed and one room was missing !!! There was only one basic lodge room left which was their worst room as it was only 10 yards from the main road. In short, I was downgraded from a suite to the worst room of the hotel. The next morning they found out that our 15th room was finally available and was not used. The hotel manager did not want to admit for all the mistakes and this was very disappointing in terms of customer service. I paid the full price of 3 suites, 1 twin and 11 deluxe double rooms although I spent the night in the cheapest room because of their mistakes. We will certainly not be returning to this hotel next year for our golfing trip in Woking !
Menginap 3 malam pada bulan Juni 2023

8/10 Bagus

stuart

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan April 2023

10/10 Sangat Bagus

Christine

Menginap 1 malam pada bulan Maret 2023

10/10 Sangat Bagus

Nikolaus, London

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Fantastic stay. Thank you

10/10 Sangat Bagus

ettore

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Surrounding area very quiet and pleasant. It's far from shops etc
Menginap 1 malam pada bulan Februari 2023

10/10 Sangat Bagus

ettore

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Good onthaal
Menginap 1 malam pada bulan Februari 2023

6/10 Cukup Baik

Miriam

Menginap 2 malam pada bulan Desember 2022
Tanggapan dari Tom Seaman pada tanggal 11 Jan 2023
Hi Miriam,Thank you for reviewing your stay with us here at Gorse Hill. We hope that you will visit us again so we can improve on the 6/10 that you have awarded us. Kind Regards, Tom Seaman - Deputy General Manager

10/10 Sangat Bagus

Akiko

Menginap 1 malam pada bulan Desember 2022
Tanggapan dari Tom Seaman pada tanggal 11 Jan 2023
Hi Akiko,Thank you ever so much for a kind 10/10 rating from your visit to Gorse Hill. We're delighted that you enjoyed your stay with us enough to recognise this with such lovely feedback and hope that we will be able to welcome you again in the future. Kind Regards, Tom Seaman - Deputy General Manager

2/10 Sangat Buruk

Anne

Menginap 1 malam pada bulan November 2022
Tanggapan dari Tom Seaman pada tanggal 11 Jan 2023
Hi Anne,Thank you for reviewing your stay with us here at Gorse Hill. We do apologise that we missed the mark on the occasion of your visit.Kind Regards,Tom SeamanDeputy General Manager

4/10 Buruk

Konstantin

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan
Menginap 1 malam pada bulan November 2022
Tanggapan dari Tom Seaman pada tanggal 11 Jan 2023
Hi Konstantin,Thank you for taking the time to review your visit to Gorse Hill here in Woking. We're disappointed to receive a 4/10 review from yourself, please do feel free to reach out to let us know what we can do better going forward in the future to hopefully receive higher marks from yourself. Kind Regards, Tom Seaman - Deputy General Manager

6/10 Cukup Baik

Traveler terverifikasi

Traveler bisnis
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Unfortunately I will not return
Room was very dusty. There was what looked like a used towel in the bathroom and hair found in the bed. I asked the staff to redo the room but they told me that housekeeping has now gone home so had no choice but to stay in the room. It was also impossible to regulate the shower temperature as it was ether too cold or too hot.
Menginap 1 malam pada bulan Oktober 2022
Tanggapan dari Tom Seaman pada tanggal 15 Nov 2022
Good afternoon,Thank you for taking the time to review your stay with us at Gorse Hill. We're disappointed to read your feedback regarding your bedroom and do apologise if we missed the mark on this occasion. We will pass your feedback on to the housekeeping and maintenance team for review.Kind Regards,Tom SeamanDeputy General Manager

10/10 Sangat Bagus

Stuart

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Beautiful Hotel
The hotel was magnificent! The Junior suite we had was beautiful, with 4 poster bed a balcony that over look the grounds, it was very romantic! I would definitely book again!
Menginap 1 malam pada bulan Oktober 2022
Tanggapan dari Tom Seaman pada tanggal 15 Nov 2022
Hi Stuart,Thank you for your lovely review of Gorse Hill Hotel! We're delighted that you enjoyed your stay with us and that you found the junior suite with balcony to be a romantic destination. We're looking forward to welcoming you back in the future.Kind Regards,Tom SeamanDeputy General Manager

4/10 Buruk

Steven

Menginap 1 malam pada bulan Oktober 2022