All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
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6/10 Okay
Nicole
Travelled with group
16 May 2024
Liked: Staff & service
The property was outdated and musty smelling. The window curtains and bedskirt had stains on them. There was toilet tissue in the toilet upon arrival. The property definitely needs work and updating.
Nicole
Stayed 1 night in May 2024
Response from mb on 17 May 2024
Thank you for letting us know about your stay. We are sorry you were not happy. I will go over your comments with the staff.
6/10 Okay
Keith
14 May 2024
Liked: Cleanliness
Had a problem with the TV. No ice maker on the 2nd floor and no information where to find one. TV eventually worked after clerk came up and reset some things
Keith
Stayed 1 night in May 2024
Response from mb on 14 May 2024
We are sorry you had issues with your TV. Glad the clerk got it fixed for you. Ice Machines are located on the first and third floors. Thank you for letting us know your issues. We will notify the staff about them.
6/10 Okay
Maria
Travelled with family
13 May 2024
Liked: Staff & service, amenities
The service at check in.
Maria
Stayed 1 night in May 2024
Response from gm on 13 May 2024
We are sorry you had issues with your check in. We will review with the staff. Please call me as to how I can make your next stay better.
If I could share pics I would! Horrible. Loud. People slamming doors, yelling, tv's loud all night. Needed 6 hours to sleep and may have gotten 2. Then I wake up to the ac going off and on room was warm. Looked at the ac unit the vent was loaded with debris and dirt and stones and who know what else!
STEPHANIE
Stayed 1 night in May 2024
Response from mb on 5 May 2024
We apologize for your stay with the noise. We strive to make our guest stay enjoyable. I will report the issues to Dept. Managers.
6/10 Okay
RUFUS
28 Apr 2024
Disliked: Staff & service
This is my second visit in a month and I had the same issues. The tv didn’t work, my room was across from the elevator and ice machines and there was lots of traffic all night. I didn’t have the energy to switch rooms since I was there for 2 nights. Plus there are people who live there with children. Lots of door slamming and running through halls at night. Not a good time.👎
RUFUS
Stayed 2 nights in Apr 2024
Response from gm on 29 Apr 2024
Thank you for letting us know about your stay. We are sorry for the noise you experienced. Please ask for a room away from the elevator. We will get you to a better location as we want you to have a peaceful quiet nights rest.
We always love our stay here, my only complaint I have this time was out of the properties hands. We were placed in a 1st floor room, and unfortunately had very inconsiderate neighbors above us. They were either very heavy footed or allowed their kids to jump up and down because it was off/on all night.
Dana
Stayed 1 night in Apr 2024
Response from gm on 29 Apr 2024
We are glad you like staying with us. We are sorry for the noise above you. Please let the front desk know anytime you have an issue and we will work to correct for you. We want everything about you stay to be enjoyable.
Room had a unpleasant smell. Room, hallway were dirty. Walls are thin and I hear a lot of noise and conversations. I will never stay at Microtell Inn again.
Dimitri
Stayed 2 nights in Apr 2024
Response from mb on 25 Apr 2024
We are sorry your stay with us was unpleasant. We strive to assure a good experience with each stay for each guest. I'm sure if you try us again you will find a different experience as this is not the norm at our hotel.
8/10 Good
Vivek
Business traveller
18 Apr 2024
Liked: Staff & service
Staff was very accomodating. Cleanliness was avergae.
Vivek
Stayed 5 nights in Apr 2024
Response from gm on 22 Apr 2024
We appreciate your review and I will go over your comments with the entire staff. Please come again.
Property was well taken care of. Staff was excellent.
Elizabeth
Stayed 3 nights in Apr 2024
Response from gm on 4 Apr 2024
Thank you for letting us know about your stay. I am glad you found our staff excellent and our property well taken care of. Please come again soon.
4/10 Poor
Victor
4 Apr 2024
Victor
Stayed 1 night in Apr 2024
Response from gm on 10 Apr 2024
We are sorry for the issues you experienced. This is not the norm for our hotel. Please visit again and give us another chance to show you our hospitality.
8/10 Good
David
Travelled with family, Business traveller
29 Mar 2024
Liked: Property conditions & facilities
It’s March madness. So the neighbors were up partying until 3am.
David
Stayed 3 nights in Mar 2024
Response from gm on 29 Mar 2024
Thank you for your review. We apologize for the group that was here when you were. We took corrective measurers for our guest and we hope you will come again soon.
This is our go to for when we visit friends in Woodstock Ga. Always a great visit. Staff is courteous and helpful. Rooms are clean and perfect for a short stay.
Dana
Stayed 1 night in Mar 2024
Response from gm on 4 Mar 2024
Thank you for letting us know you found the room clean and perfect. I will share your good comments about our staff with each of them. Please come again soon.
We are sorry you had issues in your stay with us. We will do everything we can to correct the issues you had. Thank you for letting us know
6/10 Okay
Kaitlin
15 Feb 2024
Liked: Cleanliness
Kaitlin
Stayed 1 night in Feb 2024
Response from gm on 18 Feb 2024
We are sorry you did not enjoy your visit. I will call to see how we can better serve you.
10/10 Excellent
Dawn
15 Feb 2024
Wonderful experience.
I will stay here again and definitely recommend Otto family as we visit often !!
Dawn
Stayed 2 nights in Feb 2024
Response from gm on 16 Feb 2024
We are very glad you enjoyed your stay and look forward to your next visit
4/10 Poor
Christopher
Travelled with family
14 Feb 2024
Liked: Cleanliness, staff & service
Disliked: Amenities
We stayed in a handicap accessible room.The shower was not comfortable for use by non-handicapped people The breakfast was very poor and the coffee undrinkable We ended up going out for breakfast.
Christopher
Stayed 2 nights in Feb 2024
Response from mb on 14 Feb 2024
We are sorry for your issues. we will report them to the Department Managers.
Sadly we found that the soundproofing to be totally inadequate. We were woken up by the ice maker being used in the wee small hours, ( in the corridor adjacent to the room,) guests in the next room talking loudly and so much noise coming in from the corridor by inconsiderate guests passing by.
Mary
Stayed 1 night in Jan 2024
Response from gm on 29 Jan 2024
Thank you for your review. I will bring your issues to the different department heads.
Came in late and we were given a room across from the maids station which woke us up early. Also dried blood on sheet & remote batteries Dead
Douglas
Stayed 1 night in Jan 2024
Response from gm on 20 Jan 2024
We are sorry for your issues. I will call you to apologize and work something out with you. I can assure you this will be investigated.
6/10 Okay
Brent
13 Jan 2024
Brent
Stayed 2 nights in Jan 2024
Response from gm on 15 Jan 2024
We appreciate your response. I understand noise is loud sometime. You can request a room in a different location when you book. We want to accommodate your needs.
enjoyed my 3 day stay for the most part.
ran into manager & explained I would be checking out.
2 housekeepers knocking on my door long before checkout.
2nd housekeeper evidently reported "smokey room!"
3rd visit was manager & she barged in and told me
"you have to leave!'
Explained I didn't smoke!
Totally rude ending and terrible way to start the day!
Godd riddance!
We came for an overnight stay to visit family. We had stayed here before whichbis why we opted to book oir reservation here. The room was clean, it didnt smell of toxic air fresheners which makes your eyes water , and the bed was so comfortable!! I slept.like a log.
Bernice
Stayed 1 night in Dec 2023
Response from gm on 31 Dec 2023
Thank you for your review. We are glad you enjoyed your stay.
Was visiting family for Christmas and as I’m never disappointed I must say that the woman that worked especially on Christmas Day was one of the nicest most pleasant people I’ve ever met
She was constantly cleaning with the biggest smile and was so festive it made my trip
Chris
Stayed 3 nights in Dec 2023
Response from GM on 28 Dec 2023
Thank you so much for your feedback, we appreciate your business!Happy Holidays
The one thing that we found that was very disappointing was the beds, they were extremely firm almost to the point of concrete hard. It made a miserable night for a good night sleep.
David
Stayed 1 night in Dec 2023
Response from mb on 30 Dec 2023
I will go over your concerns with the dept heads. Thank you for bringing this to our attention.
4/10 Poor
Shirley
25 Dec 2023
Liked: Staff & service
Disliked: Cleanliness
Shirley
Stayed 2 nights in Dec 2023
Response from mb on 30 Dec 2023
I am sorry you did not enjoy your stay. This is not the norm for this hotel. We will look into the matter.