"I recently spent four nights at this hotel in Sheffield and I would say the experience was, over all, a positive one. I was particularly impressed with the way it handled breakfast, keeping all the hot items in aluminum pots with lids on a low-heat range. The food was always hot and that matters especially when it comes to eggs. My room was small, which is probably on me because I may have forgotten to ask for a desk (my usual way of assuring that I have a little extraa space and a usable horizontal surface beyond the bed. The staff was friendly but not really engaged and not very knowledgeable when answering, say, local transit questions. This is something that I seeing more and more in the hotel chains: a "wholesale" approach to customer service. But not all chains are equal. For example, about a week after my Sheffield experience, I checked in for the same number of nights to the Mercure hotel in Perth, Scotland, and I got nothing but good local advice and answers to all my questions. It felt there as if the staff wanted to make my stay work for me. They make a point of remembering me and greeting me when I passed. My experience with Ibis Sheffield was better than a&o Manchester (don't get me started), but it cannot compete with Mercure Perth. I should also add that the hotel is downhill from pretty much everything one wants to see in Sheffield, and in that part of town there is a higher concentration of people to whom life has not dealt as good a hand as it dealt me."
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