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Ulasan untuk Sofitel Bahrain Zallaq Thalassa Sea & Spa

5 out of 5
Sofitel Bahrain Zallaq Thalassa Sea & Spa
105 Zallaq Highway, Building 2015, Block 1055, Zallaq

Ulasan

8,8

Sangat Bagus

Penilaian 10 - Sangat Bagus. 266 dari 448 ulasan" "
Penilaian 8 - Bagus. 111 dari 448 ulasan" "
Penilaian 6 - Cukup Baik. 37 dari 448 ulasan" "
Penilaian 4 - Buruk. 19 dari 448 ulasan" "
Penilaian 2 - Sangat Buruk. 15 dari 448 ulasan" "

9,0/10

Kebersihan

8,8/10

Staf & layanan

8,4/10

Fasilitas

9,0/10

Kondisi & fasilitas properti

8,8/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Rowena

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The staff are wonderful!! So welcoming! The Italian and Greek restaurants were lovely.. especially the Greek restaurant that had live music and dancing!!
Menginap 5 malam pada bulan Mei 2024
Tanggapan dari Guest Experience Manager pada tanggal 14 Mei 2024
Dear Ms. Rowena,Thank you for your fantastic feedback! We're thrilled to hear that you had a wonderful experience with our staff and enjoyed the dining options and entertainment. We look forward to welcoming you back for another memorable stay.Sincerely,

10/10 Sangat Bagus

Luis, AlKhobar

Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Rooms are very nice and clean
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Guest Experience Team pada tanggal 25 Mar 2024
Thank you for sharing your 5-star ratings.

6/10 Cukup Baik

Victoria

Bepergian bersama keluarga
Disukai: Kebersihan
Tidak Disukai: Staf & layanan
Hotel is in a lovely setting on the beach but is masquerading as a 5 star hotel. We were staying as a family for a winter sun break, whilst we were there the hotel was hosting a big wedding over many days. The noise level from this was completely unacceptable on many occasions (stacks of speakers and very loud music), public areas of the hotel monopolised, set up taking place at night causing sleep disturbance and hotel staff generally prioritising the wedding. Mattresses on Sun loungers were shabby as were many pool towels. No service at pool bar. Service at Breakfast very hit and miss. Friday brunch also very loud, disturbing attempts at relaxing by the pool. Really feels like the hotel prioritises making money over guest satisfaction. Club Millesime was good, great service from Hanna and Michelle.
Menginap 4 malam pada bulan Januari 2024
Tanggapan dari Guest Experience Manager pada tanggal 14 Jan 2024
Dear Mrs. Boneham,Thank you for taking the time to share your feedback with us. We are truly disappointed to hear about the challenges you encountered during your stay with us. Please accept our sincere apologies for the disturbances caused by the wedding event and the shortcomings in service and amenities.We take your comments seriously and will address each of the issues you've raised with our Management team to ensure that necessary improvements are made. We strive to provide an exceptional experience for all our guests, and it is disheartening to learn that we fell short of your expectations.On a positive note, we are delighted to hear that you had a pleasant experience at Club Millesime and received great service from Hanna and Michelle. We will be sure to share your kind words with them.We sincerely appreciate your valuable feedback, and we hope for the opportunity to welcome you back in the future for a more satisfying experience.Sincerely,

10/10 Sangat Bagus

Nima

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Tanggapan dari Sofitel Bahrain Zallaq Thalassa Sea & Spa pada tanggal 6 Feb 2024
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa.We would like to thank you for your comments on behalf of all of our team. And with this in mind, we hope to welcome you back soon.Warmest regards

8/10 Bagus

JOANNA, Shropshire

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
We stay at this hotel every October. This year we noticed a big difference and not in a good way. Every day we had to ask for towels as they’d clean the room and then not leave any towels. We’d then be given 2 towels for 4 of us! Not a major issue but inconvenient having to constantly ask and wait for them to be brought to us. Also, things in the room didn’t work (hair dryer and shaving socket). There was a wedding during our stay, again this isn’t a problem as it quite nice watching what’s going on but the set up took away a section of the pool area and the DJ and music were ridiculously loud, not very relaxing for guests who weren’t part of the wedding. It won’t put us off staying again as we love the area but the standards do need to be improved.
Menginap 7 malam pada bulan Oktober 2023
Tanggapan dari Guest Experience Manager pada tanggal 7 Nov 2023
Dear Mrs. Dorsett,Thank you for your feedback regarding your recent stay with us. We apologize for any inconvenience you experienced during your visit. Rest assured, we take your comments seriously and will address these issues to improve our services.Moreover, we apologize for any inconvenience caused by the loud music during the wedding event. We understand that this disrupted the peaceful atmosphere for guests who were not part of the celebration. We appreciate your understanding and patience.Your satisfaction is important to us, and please be assured that we will review our procedures to minimize any disturbances in the future.We hope to have the opportunity to welcome you back again and provide you with an improved experience.Sincerely,

10/10 Sangat Bagus

Ali

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Good place
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Sofitel Bahrain Zallaq Thalassa Sea & Spa pada tanggal 26 Okt 2023
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa.We are extremely happy and it was rewarding to read that you appreciated your experience with us.Once again we would like to thank you for your comments on behalf of all of our team. And with this in mind, we hope to welcome you back soon.Warmest regards

10/10 Sangat Bagus

Chase

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Love the property. Feels like a resort. Perfect weekend get away…. But be prepared to spend some $$$$
Menginap 3 malam pada bulan Oktober 2023
Tanggapan dari Sofitel Bahrain Zallaq Thalassa Sea & Spa pada tanggal 17 Okt 2023
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa.We are extremely happy and it is rewarding to read that you appreciated your experience with us, in particular to highlight our resort facilities and ambiance. Once again we would like to thank you for your comments on behalf of all of our team. And with this in mind, we hope to welcome you back soon.Warmest regards

10/10 Sangat Bagus

Jason

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Amazing hotel properties with 5 Star treatment
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Sofitel Bahrain Zallaq Thalassa Sea & Spa pada tanggal 17 Okt 2023
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa.We are extremely happy and it is rewarding to read that you appreciated your experience with us, in particular to highlight our resort facilities and service quality.Once again we would like to thank you for your comments on behalf of all of our team. And with this in mind, we hope to welcome you back soon.Warmest regards

10/10 Sangat Bagus

Yasser

Bepergian bersama keluarga
Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Excellent stay and facilities
It was a fantastic facilities and stay, enjoyed the atmosphere, and staff, however, the rooms were not very clean, also noted some blood sports on bed sheets
Menginap 2 malam pada bulan September 2023
Tanggapan dari Sofitel Bahrain Zallaq Thalassa Sea & Spa pada tanggal 26 Sep 2023
Dear Guest, Thank you for posting your review following your recent stay at Sofitel Bahrain. We are delighted to read your review; it gives us great pleasure to know that you enjoyed our facilities.Your points of improvement are highly appreciated and will be discussed in depth with our management to better serve our valuable guests in the future.We look forward to welcoming you back,Warm Regards

6/10 Cukup Baik

Subheyah

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
Menginap 5 malam pada bulan September 2023
Tanggapan dari Sofitel Bahrain Zallaq Thalassa Sea & Spa pada tanggal 15 Sep 2023
Dear Guest, Thank you for posting your review following your recent stay at Sofitel Bahrain. It gives us great pleasure to know that you enjoyed our facilities. Your points of improvement are highly appreciated and will be discussed in depth with our management to better serve our valuable guests in the future.We look forward to welcoming you back,Warm Regards

10/10 Sangat Bagus

Naser

Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Sofitel Bahrain Zallaq Thalassa Sea & Spa pada tanggal 6 Sep 2023
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa.We are extremely happy and it was rewarding to read that you appreciated your experience with us.Once again we would like to thank you for your comments on behalf of all of our team. And with this in mind, we hope to welcome you back soon.Warmest regards

10/10 Sangat Bagus

FAHAD

Menginap 1 malam pada bulan September 2023
Tanggapan dari Sofitel Bahrain Zallaq Thalassa Sea & Spa pada tanggal 5 Sep 2023
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa.We are extremely happy and it was rewarding to read that you appreciated your experience with us.Once again we would like to thank you for your comments on behalf of all our team. And with this in mind, we hope to welcome you back soon.Warmest regards

10/10 Sangat Bagus

Mohammed

Bepergian bersama keluarga
Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Sofitel Bahrain Zallaq Thalassa Sea & Spa pada tanggal 22 Agu 2023
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa.We are extremely happy and it is rewarding to read that you appreciated your experience with us.Once again we would like to thank you for your comments on behalf of all of our team. And with this in mind, we hope to welcome you back soon.Warmest regards

10/10 Sangat Bagus

Mohammed

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Excellent
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Sofitel Bahrain Zallaq Thalassa Sea & Spa pada tanggal 18 Agu 2023
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa.We are extremely happy and it is rewarding to read that you appreciated your experience with us.Once again we would like to thank you for your comments on behalf of all of our team. And with this in mind, we hope to welcome you back soon.Warmest regards

10/10 Sangat Bagus

MOHAMMED

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Sofitel Bahrain Zallaq Thalassa Sea & Spa pada tanggal 10 Jul 2023
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa.We are extremely happy and it is rewarding to read that you appreciated your experience with us.Once again we would like to thank you for your comments on behalf of all of our team. And with this in mind, we hope to welcome you back soon.Warmest regards

10/10 Sangat Bagus

Abdullah

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Sofitel Bahrain Zallaq Thalassa Sea & Spa pada tanggal 8 Jul 2023
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa.We are extremely happy and it is rewarding to read that you appreciated your experience with us.Once again we would like to thank you for your comments on behalf of all of our team. And with this in mind, we hope to welcome you back soon.Warmest regards

10/10 Sangat Bagus

Abdullah

Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Sofitel Bahrain Zallaq Thalassa Sea & Spa pada tanggal 7 Jul 2023
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa.We are extremely happy and it is rewarding to read that you appreciated your experience with us.Once again we would like to thank you for your comments on behalf of all of our team. And with this in mind, we hope to welcome you back soon.Warmest regards

2/10 Sangat Buruk

FAISAL

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The treatment at the reception was bad arrived at eight evening The reception man said wate the room not ready The room sevice workers were Disgusting
Menginap 2 malam pada bulan Juni 2023
Tanggapan dari Sofitel Bahrain Zallaq Thalassa Sea & Spa pada tanggal 21 Jun 2023
Dear Guest,Thank you for taking the time to share your feedback.While we wish you had a better experience, it is with your feedback that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.If you give us a chance to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely

10/10 Sangat Bagus

Jayesh Kalyan

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
I would highly recommend this place, it's an amazing hotel with amazing staff. Will visit again
Menginap 7 malam pada bulan Mei 2023
Tanggapan dari Sofitel Bahrain Zallaq Thalassa Sea & Spa pada tanggal 5 Jun 2023
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa.We are extremely happy and it was rewarding to read that you appreciated your experience with us, in particular to highlight our resort facilities and service quality. Once again we would like to thank you for your comments on behalf of all of our team. And with this in mind, we hope to welcome you back soon.Warmest regards

4/10 Buruk

Armen, Al Khobar

Bepergian bersama keluarga
Disukai: Fasilitas
Tidak Disukai: Staf & layanan
We stayed at SOFITEL as a family and we unfortunately experienced several hiccups: -We had clearly booked a room for 4 people, yet the room did not have enough beds to accommodate us all. We were given a cot, which was barely fit for our 2 year old, and we were CLEARLY told by the hotel staff, that they expect us to accommodate our 5 year old in our bed in a rude manner. With no efforts whatsoever in making a bed available for him. -We were told we were upgraded, yet the room simply matched our booking. -The lifeguards by the kids' pool were constantly using their phones and wearing earphones, raising great concerns for our kids' safety. -We asked for beach towels, which came about an hour late. This made it quite inconvenient for us to make sure our kids were not freezing when they came out of water. -Inside the room, the light on top of the toilet mirror loosened and fell on my wife's head. We called the reception, they sent a technician to fix it, who also left the toilet in great mess afterwards. -On a peak, Eid break, the resort had chosen to use very toxic paint to paint and maintain the roads leading to the pools. -Worst part of all was, upon checkout we discussed all our concerns with the Guest Relations officer on April 27th, whose simple answer was to us: I am not aware of all this, and I will have to investigate. It is quite sad that the resort's beauty does not match its terrible service, and that we truly did not get value for our money.
Menginap 3 malam pada bulan April 2023
Tanggapan dari Guest Experience Manager pada tanggal 2 Mei 2023
Dear Mr. & Mrs. Arevian,We deeply regret to hear about your experience during your stay with us. Whilst an apology with regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity.We certainly empathize with the points you mentioned in your review. Please be assured that all the points you highlighted have been taken on board, a review of the relevant processes has been undertaken and the necessary corrective measures and actions have been implemented to avoid any recurrence of such issues.We hope that you will give us another opportunity to better serve you in the future.On behalf of the Management.Sincerely,Guest Experience Manager

10/10 Sangat Bagus

Mohammed

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan April 2023
Tanggapan dari Sofitel Bahrain Zallaq Thalassa Sea & Spa pada tanggal 27 Apr 2023
Dear Valued Guest,We very much appreciate your review regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa. We are extremely happy and it is rewarding to read that you appreciated your experience with us.Once again we would like to thank you for your comments on behalf of all of our team. And with this in mind, we hope to welcome you back soon.Warmest regards

2/10 Sangat Buruk

Bader

Bepergian bersama teman, Traveler bisnis
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
No upgrade
Menginap 1 malam pada bulan April 2023
Tanggapan dari Sofitel Bahrain Zallaq Thalassa Sea & Spa pada tanggal 25 Apr 2023
Dear Guest,Thank you for taking the time to share your feedback. While we wish you had a better experience, it is with your feedback that we learn from and use to improve. If you give us a chance to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Kiva ja hieno hotelli. Sijainti on aika kaukana palveluista. Hotelli sopii hyvin lapsille, koska leikkipaikkoja paljon ja lasten hoitajat todella mukavia.
Menginap 6 malam pada bulan April 2023
Tanggapan dari Sofitel Bahrain Zallaq Thalassa Sea & Spa pada tanggal 22 Apr 2023
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa.We are extremely happy and it was rewarding to read that you appreciated your experience with us, in particular to highlight our children facilities.Once again we would like to thank you for your comments on behalf of all of our team. And with this in mind, we hope to welcome you back soon.Warmest regards,

8/10 Bagus

Julia

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Nice visit
Family with 2 small children. (+) Kids club was very good, as was the splash park. Hotel was very pretty and pristine. Room was nice. Breakfast was good, though the service was friendly but slow. (-) Hotel towel system was very wasteful which given Sofitels general environmental concern was surprising.
Menginap 4 malam pada bulan April 2023
Tanggapan dari Guest Experience Team pada tanggal 13 Apr 2023
Dear Ms. Julia,Thank you for posting your review following your recent stay at Sofitel Bahrain. We are delighted to receive your feedback; it gives us great pleasure to know that you enjoyed our facilities, breakfast, and the hospitality of our staff.Your points of improvement are highly appreciated and will be discussed in depth with our Management to better serve our valuable guests in the future.We hope to welcome you back again in the near future.Sincerely,

10/10 Sangat Bagus

manei

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
شكر خاص لموظفة الاستقبال اروى لحسن الاستقبال ووكرم الضيافة
Menginap 1 malam pada bulan Maret 2023
Tanggapan dari Sofitel Bahrain Zallaq Thalassa Sea & Spa pada tanggal 11 Mar 2023
بعد التحیةنشكركم على إيجاد الوقت للإجابة على ھذة الإستمارة.نحن نقدر كثیرا تعلیقاتكم الإجابیة حول اقامتكم في فندق السوفتيل الزلاق لقد قمت بمشاركة تعلیقاتكم مع فريق العمل لیكونوا على دراية بمشاركتھم في إرضائكم وكونھم عند حسن توقعاتكم.إن التقییم الإيجابي من عملاءنا يعتبر أفضل مكافئة لنا- شكرا نحن نتطلع للترحیب بكم مرة أخرىمع خالص الشكر و التقدير

10/10 Sangat Bagus

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 4 malam pada bulan Februari 2023
Tanggapan dari Sofitel Bahrain Zallaq Thalassa Sea & Spa pada tanggal 12 Feb 2023
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa.We are extremely happy and it was rewarding to read that you appreciated your experience with us. And with this in mind, we hope to welcome you back soon.Warmest regards

10/10 Sangat Bagus

Artsuz

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
We enjoyed this property and everything was perfect
Menginap 4 malam pada bulan Januari 2023
Tanggapan dari Sofitel Bahrain Zallaq Thalassa Sea & Spa pada tanggal 29 Jan 2023
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa.We would like to thank you for your comments on behalf of all of our team. And with this in mind, we hope to welcome you back soon.Warmest regards

10/10 Sangat Bagus

Zuhair

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Januari 2023
Tanggapan dari Guest Experience Team pada tanggal 22 Jan 2023
Thank you for sharing your ratings.We hope to have the pleasure to welcome you back again for another Magnifique experience.Sincerely,

10/10 Sangat Bagus

KATHY

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Clean safe beautiful
Tanggapan dari Guest Experience Team pada tanggal 22 Jan 2023
Dear Ms. Li,We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa.We are extremely happy and it is rewarding to read that you appreciated your experience with us, in particular the overall security and cleanliness of the hotel. Once again we would like to thank you for your comments on behalf of all of our team. And with this in mind, we hope to welcome you back soon.Warmest regards,

6/10 Cukup Baik

Enrico

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Menginap 7 malam pada bulan Desember 2022
Tanggapan dari Sofitel Bahrain Zallaq Thalassa Sea & Spa pada tanggal 8 Jan 2023
Dear Guest, Thank you for posting your review following your recent stay at Sofitel Bahrain. We are delighted to read your review; it gives us great pleasure to know that you enjoyed our facilities.Your points of improvement concerning our service are highly appreciated and will be discussed in depth with our management to better serve our valuable guests in the future.We look forward to welcoming you back,Warm Regards

10/10 Sangat Bagus

Scott

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Christmas Day 2022
Stayed overnight following Christmas Day Brunch, great experiance and atmosphere, enjoyed by the whole family.
Menginap 1 malam pada bulan Desember 2022
Tanggapan dari Guest Experience Manager pada tanggal 7 Nov 2023
Dear Mr. Scott,Thank you for sharing your Christmas experience with us! We're thrilled to hear that you and your family enjoyed the atmosphere and had a great time following the Christmas Day Brunch. Creating memorable experiences for our guests during the holiday season is our top priority, and we're glad we could deliver. We look forward to welcoming you and your family back for another wonderful Christmas celebration. Sincerely,

2/10 Sangat Buruk

Ayesha, Norfolk

Bepergian bersama teman
Disukai: Fasilitas
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
I was highly disappointed as the quality of the hotel was not what I expect of a Sofitel brand. The reception staff was very lovely but the rest not so much. The room I checked into had a dirty tub (hair, rust stains, dirt rig on tub). The staff took over one hour to arrange for another "upgraded room" to only give me a room that was not ready, with a significantly smaller patio, and a not so equivalent view. This "upgrade" was more like a downgrade. I was placed into my old room and settled on having the maids come clean. To my surprise when they ran the water brown rusted water came out. I was disgusted and needless to say I did not take a bath. This process caused me a 2 hr delay making me significantly late to a concert I was attending in the area. With food service, I had not-so-stellar service. In one order my food was cold, second order requested no mayo (because in Bahrain they put mayo on everything) my BBQ burger came back plain with no BBQ sauce! Next morning I ordered the anti-aging breakfast among other items. Welp I got no anti-aging breakfast but sure did get the bill. At this point, I was over it, and continued with my spa appointment which was superb! After my spa appointment, I wanted to check out as soon as possible and return home. Unfortunately, it took about one hour for them to correct my bill and refund me for the breakfast I did not receive. Also, my room had some visible wear and tear. In summary, keep the spa, but throw the hotel away!
Menginap 1 malam pada bulan Desember 2022
Tanggapan dari Sofitel Bahrain Zallaq Thalassa Sea & Spa pada tanggal 16 Des 2022
Dear Guest,Thank you for taking the time to share your feedback. While we wish you had a better experience, it is with your feedback that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.If you give us a chance to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely

10/10 Sangat Bagus

Habib

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan November 2022
Tanggapan dari Guest Experience Team pada tanggal 25 Nov 2022
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa.We are extremely happy and it was rewarding to read that you appreciated your experience with us, in particular to highlight our staff friendliness and resort facilities. Once again we would like to thank you for your comments on behalf of all of our team. And with this in mind, we hope to welcome you back soon.Warmest regards,

10/10 Sangat Bagus

Fathy

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very nice hotel Friendly stuff Nice beach
Menginap 1 malam pada bulan Oktober 2022
Tanggapan dari Sofitel Bahrain Zallaq Thalassa Sea & Spa pada tanggal 14 Okt 2022
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa.We are extremely happy and it was rewarding to read that you appreciated your experience with us, in particular to highlight our staff friendliness and resort facilities. Once again we would like to thank you for your comments on behalf of all of our team. And with this in mind, we hope to welcome you back soon.Warmest regards

10/10 Sangat Bagus

Karim

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Staff need more training on treating guests with more respect
Menginap 2 malam pada bulan Oktober 2022
Tanggapan dari Sofitel Bahrain Zallaq Thalassa Sea & Spa pada tanggal 10 Okt 2022
Dear Guest,Thank you for taking the time to share your feedback. While we wish you had a better experience, it is with your feedback that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.If you give us a chance to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely

10/10 Sangat Bagus

Talal, Springfield Gardens

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I like the beach and the pool area in this hotel
Menginap 2 malam pada bulan September 2022
Tanggapan dari Sofitel Bahrain Zallaq Thalassa Sea & Spa pada tanggal 6 Okt 2022
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa.We are extremely happy and it is rewarding to read that you appreciated your experience with us, in particular to highlight our beach and pool ambiance.Once again we would like to thank you for your comments on behalf of all of our team. And with this in mind, we hope to welcome you back soon.Warmest regards

8/10 Bagus

assaf

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
فندق واسع ونظيف ومناس للعوائل
Menginap 2 malam pada bulan September 2022
Tanggapan dari Sofitel Bahrain Zallaq Thalassa Sea & Spa pada tanggal 26 Sep 2022
بعد التحیةنشكركم على إيجاد الوقت للإجابة على ھذة الإستمارة.نحن نقدر كثیرا تعلیقاتكم الإجابیة حول اقامتكم في فندق السوفتيل الزلاق لقد قمت بمشاركة تعلیقاتكم مع فريق العمل لیكونوا على دراية بمشاركتھم في إرضائكم وكونھم عند حسن توقعاتكم.إن التقییم الإيجابي من عملاءنا يعتبر أفضل مكافئة لنا- شكرا نحن نتطلع للترحیب بكم مرة أخرىمع خالص الشكر و التقدير

8/10 Bagus

Rawan

Menginap 2 malam pada bulan September 2022

2/10 Sangat Buruk

Fathy

Bepergian dalam rombongan, Traveler bisnis
Disukai: Staf & layanan
Tidak Disukai: Kebersihan
I’m not taken the upgrade for my poking same like informed me & I have access to lounge and after that the reception tell me that bay mistake your poking is not included? I was so sad Abou that
Menginap 1 malam pada bulan September 2022
Tanggapan dari Sofitel Bahrain Zallaq Thalassa Sea & Spa pada tanggal 10 Okt 2022
Dear Guest,Thank you for taking the time to share your feedback. While we wish you had a better experience, it is with your feedback that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.If you give us a chance to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely

4/10 Buruk

Mohammed

Tidak Disukai: Staf & layanan
They refused to upgrade me. Also, the hotel is far from everything which gives advantage to the hotel to make everything very expensive. I will never stay there again.
Menginap 1 malam pada bulan Agustus 2022
Tanggapan dari Sofitel Bahrain Zallaq Thalassa Sea & Spa pada tanggal 1 Sep 2022
Dear Guest,Thank you for taking the time to share your feedback.While we wish you had a better experience, it is with your feedback that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.If you give us a chance to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

8/10 Bagus

Mohammed

Bepergian bersama keluarga
Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
اقامه منتازه انصح بالمنتجع صراحتا البحر حلو ونظيف و المسبح كذلك ملاحظة بسيطه الشرشف ليس نظيف
Menginap 2 malam pada bulan Agustus 2022
Tanggapan dari Guest Experience Team pada tanggal 30 Agu 2022
نشكركم على إيجاد الوقت لتخبرنا عن تجربتكم فى فندقنا.لكننا نود أن نفیدكم بأننا نسعى جاھدين لتوفیر خدمة ممیزة لكل ضیف وبالتالى ملاحظتكم مھمة جدا لنا. من ھنا نود أن نعلمكم بأننا نتخذ كافة التدابیر المناسبة لمعالجة المشاكل، بل محاولة منعھا قبل حدوثھانحن نقدر إھتمامكم و نطلب من سیادتكم اتاحتنا فرصة أخرى لكى نقدم لكم خدمة أحسن فى المستقبل القريبمع خالص الشكر و التقدير

10/10 Sangat Bagus

Ahmad

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
كانت تجربة قصيرة لليلة واحدة الاستقبال ممتاز والغرفة نظيفة ولكن السعر مبالغ فيه جدا
Menginap 1 malam pada bulan Agustus 2022
Tanggapan dari Guest Experience Team pada tanggal 30 Agu 2022
بعد التحیة نشكركم على إيجاد الوقت للإجابة على ھذة الإستمارة. نحن نقدر كثیرا تعلیقاتكم الإجابیة حول اقامتكم في فندق السوفتيل الزلاق لقد قمت بمشاركة تعلیقاتكم مع فريق العمل لیكونوا على دراية بمشاركتھم في إرضائكم وكونھم عند حسن توقعاتكم. إن التقییم الإيجابي من عملاءنا يعتبر أفضل مكافئة لنا- شكرا نحن نتطلع للترحیب بكم مرة أخرى مع خالص الشكر و التقدير

10/10 Sangat Bagus

Saqur

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
رائع جداً
في الحقيقة منتجع رائع وطاقم فندق قمة في الاحترام وجو المنتجع مميز ولا تحتاج تخرج خارج المنتجع انصح فيه وبقوة لما يوفر من هدوء وخصوصية عالية وخدمة مميزة
Menginap 1 malam pada bulan Agustus 2022

10/10 Sangat Bagus

ABDULLA

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Excellent stay .
Menginap 1 malam pada bulan Agustus 2022
Tanggapan dari Sofitel Bahrain Zallaq Thalassa Sea & Spa pada tanggal 9 Agu 2022
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa. We are extremely happy and it is rewarding to read that you appreciated your experience with us. Once again we would like to thank you for your comments on behalf of all of our team. And with this in mind, we hope to welcome you back soon. Warmest regards

10/10 Sangat Bagus

ahmed

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 4 malam pada bulan Juli 2022
Tanggapan dari Sofitel Bahrain Zallaq Thalassa Sea & Spa pada tanggal 31 Jul 2022
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa. We are extremely happy and it is rewarding to read that you appreciated your experience with us. Once again we would like to thank you for your comments on behalf of all of our team. And with this in mind, we hope to welcome you back soon. Warmest regards

8/10 Bagus

Khaled, El paso

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Paid full price for everything and No upgrade and barely got two hour late checkout after begging the clerk because of my son special needs condition. One of the rooms was not ready even though we arrived at 5pm
Menginap 1 malam pada bulan Juli 2022
Tanggapan dari Sofitel Bahrain Zallaq Thalassa Sea & Spa pada tanggal 25 Jul 2022
Dear Guest, Thank you for posting your review following your recent stay at Sofitel Bahrain. Your points of improvement concerning our service are highly appreciated and will be discussed in depth with our management to better serve our valuable guests in the future. We look forward to welcoming you back, Warm Regards

10/10 Sangat Bagus

Jonathan, Al khobar

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Amazing experience and staff at the kids club are great. My kids always wanting to go back to this hotel just to spend time at the kids club with them. They make sure kids are active and guide them through many activities during the day, so they don’t really want to leave
Menginap 1 malam pada bulan Juli 2022
Tanggapan dari Sofitel Bahrain Zallaq Thalassa Sea & Spa pada tanggal 25 Jul 2022
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa. We are extremely happy and it is rewarding to read that you appreciated your experience with us, in particular to highlight our service quality and children facilities. Once again we would like to thank you for your comments on behalf of all of our team. And with this in mind, we hope to welcome you back soon. Warmest regards

10/10 Sangat Bagus

Jonathan, Al khobar

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great beach - pool area with lots of activities for the kids
Menginap 4 malam pada bulan Juli 2022
Tanggapan dari Sofitel Bahrain Zallaq Thalassa Sea & Spa pada tanggal 14 Jul 2022
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa. We are extremely happy and it is rewarding to read that you appreciated your experience with us, in particular to highlight our beach area and children facilities. Once again we would like to thank you for your comments on behalf of all of our team. And with this in mind, we hope to welcome you back soon. Warmest regards

8/10 Bagus

Abdullah

Bepergian dalam rombongan, Bepergian bersama keluarga
Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
جميل
ممتاز المنتجع بس عيبه بعيد عن المولات ينفع استجمام
Menginap 1 malam pada bulan Juni 2022
Tanggapan dari Sofitel Bahrain Zallaq Thalassa Sea & Spa pada tanggal 24 Jun 2022
بعد التحیة نشكركم على إيجاد الوقت للإجابة على ھذة الإستمارة. نحن نقدر كثیرا تعلیقاتكم الإجابیة حول اقامتكم في فندق السوفتيل الزلاق لقد قمت بمشاركة تعلیقاتكم مع فريق العمل لیكونوا على دراية بمشاركتھم في إرضائكم وكونھم عند حسن توقعاتكم. إن التقییم الإيجابي من عملاءنا يعتبر أفضل مكافئة لنا- شكرا نحن نتطلع للترحیب بكم مرة أخرى مع خالص الشكر و التقدير

10/10 Sangat Bagus

rassam

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Juni 2022
Tanggapan dari Sofitel Bahrain Zallaq Thalassa Sea & Spa pada tanggal 23 Jun 2022
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa. We are extremely happy and it is rewarding to read that you appreciated your experience with us. Once again we would like to thank you for your comments on behalf of all of our team. And with this in mind, we hope to welcome you back soon. Warmest regards