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Ulasan untuk Alpenhotel Fleurs de Zermatt

4 out of 5
Alpenhotel Fleurs de Zermatt
Unterer Mattenweg 41, Zermatt, VS

Ulasan

9,4

Sempurna

Penilaian 10 - Sangat Bagus. 416 dari 570 ulasan" "
Penilaian 8 - Bagus. 110 dari 570 ulasan" "
Penilaian 6 - Cukup Baik. 25 dari 570 ulasan" "
Penilaian 4 - Buruk. 11 dari 570 ulasan" "
Penilaian 2 - Sangat Buruk. 8 dari 570 ulasan" "

9,8/10

Kebersihan

9,0/10

Staf & layanan

9,4/10

Fasilitas

9,6/10

Kondisi & fasilitas properti

9,2/10

Ramah lingkungan

Ulasan

8/10 Bagus

Juan

Traveler bisnis
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Cumplió con la estadía. Sin embargo, la atencion no fue la mejor ni de cerca. Me gustaria atribuirselo a la cantidad de gente que habia, pero no me pareció que fuera así. Escanearon mi tarjeta de credito para "garantia del sistema", cosa que es incorrecto en muchos niveles. Me di cuenta tarde. No lo volvería a elegir.
Menginap 1 malam pada bulan April 2024

8/10 Bagus

Man Keung

Bepergian bersama teman
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
The swimming and spa facilities are great to enjoy. The view of Matterhorn from the room is amazing.
Menginap 2 malam pada bulan April 2024

4/10 Buruk

Ava

Bepergian bersama teman
Disukai: Kebersihan, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
This place had great potential, but unfortunately we didn’t enjoy our stay as the staff was rude and generally unwelcoming. We arrived early at 10AM hoping to drop bags while we skied for the day. The check in guy (Nikolai) seemed annoyed before we even opened our mouths and told us to leave bags outside the hotel as they couldn’t be inside (okay?). We returned at 3:05PM and were told to wait in the lobby until our 3:30PM check-in. There were about 10 other tired looking travelers sitting in the lobby (some sleeping on couches). Seemed very odd that they’d rather have people and bags strewn all over the lobby rather than allow them to check in ~20 minutes early once rooms were ready. At exactly 3:30 they started the check in process which took forever because of the backlog of people. The spa was only open 3PM-8PM which we found out at 8:05PM when the doors were locked. There is also a sign on the front door telling guests to turn their brains on before entering. Just very weird and unwelcoming vibes compared to every other place we stayed. Seems like these people don’t actually like people, so perhaps hospitality is not the best industry for them?
Menginap 2 malam pada bulan April 2024

10/10 Sangat Bagus

Elizabeth, Carlsbad

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan April 2024

10/10 Sangat Bagus

Kai-Olaf

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Perfect
Menginap 2 malam pada bulan April 2024

8/10 Bagus

Ester

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
The facility is great. We booked a view room and it was incredible to see the Matterhorn in different weather and times of day. Our room was clean and quiet. The pool area was well kept, sauna after long ski day was amazing. Ski bus around the corner and a short walk to the train station but the hotel shuttle picked us up when we called anyway. Breakfast had a lot of variety and was a great way to start a ski day. Housekeeping was great too. Ski locker had boot holders that were heated in the basement. It has everything you need…BUT The staff was hit and miss. You know that feeling when someone doesn’t want to help you? One morning the breakfast crew was like that, then the next morning welcome. Hot/Cold. Or like a dinner reservation “You are better off doing yourself “ and handed me a laminated list. ok. $500 room and you can’t make an effort or suggestion? Asked where we could rent skis… “maybe up by the train station”. Maybe? Do people come here to ski?? After we bought a beer in the lobby I asked “Could I get a glass of ice to take to my room?”. The guy behind the front desk “I’m not sure if I have enough”?? (Then the next day when I needed to ice my knee the woman at the front desk happily went to the kitchen and brought me a whole bag). It truly could be a 5 star experience you rave about to other people. Clearly most (not all) of these people are just on the clock and don’t care if you come back.
Menginap 3 malam pada bulan Maret 2024

8/10 Bagus

jim

Bepergian bersama teman
Good location, staff was great but should provide more information to first timers. Maybe an info pack. Breakfast needs fresh fruit.
Menginap 4 malam pada bulan Maret 2024

10/10 Sangat Bagus

Patrick Alain

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The hotel is amazing!
Menginap 2 malam pada bulan Maret 2024

2/10 Sangat Buruk

Frank

Bepergian bersama keluarga
Disukai: Kebersihan
The management was stubborn and completely inflexible. I tried to contact the General Manager to ask for help but was told he was unavailable and could not be reached. My flights were canceled due to a snowstorm and I had to check out 1 day early and was denied to make it home. Even the airlines in times of disruption allow changes. Expedia tried to contact the hotel but was told no and that there were no refunds for early departure regardless of the circumstances. Find another hotel this one wants your money and does not care about the customer at all!
Menginap 3 malam pada bulan Maret 2024

10/10 Sangat Bagus

Arif

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great spacious rooms, look brand new (or recently renovated). Hotel has gym pool outside area, perfect location less than 5 min walk to train station
Menginap 1 malam pada bulan Februari 2024

10/10 Sangat Bagus

Patrick

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan Februari 2024

10/10 Sangat Bagus

Davit

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Everything was perfect
Menginap 4 malam pada bulan Februari 2024

10/10 Sangat Bagus

garrett

Menginap 1 malam pada bulan Februari 2024

10/10 Sangat Bagus

Juan Carlos

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very friendly staff blew away our expectations. The locked room and pool are just a few of the amazing amenities.
Menginap 4 malam pada bulan Desember 2023

6/10 Cukup Baik

peter

Bepergian bersama keluarga
Disukai: Kebersihan
Tidak Disukai: Staf & layanan
Menginap 1 malam pada bulan Februari 2024

10/10 Sangat Bagus

Pascal

Menginap 6 malam pada bulan Februari 2024

10/10 Sangat Bagus

Joseph

Bepergian bersama keluarga
Disukai: Kondisi & fasilitas properti
Wonderful!
Menginap 3 malam pada bulan Februari 2024

10/10 Sangat Bagus

Daniel

Menginap 4 malam pada bulan Februari 2024

4/10 Buruk

Glenn

Menginap 1 malam pada bulan Februari 2024

10/10 Sangat Bagus

THIERRY

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Always a greats stay !
Menginap 4 malam pada bulan Januari 2024

10/10 Sangat Bagus

Ulrich

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Zentral gelegen am Bahnhof, neuwertiger Zustand von Zimmern und Spa
Menginap 2 malam pada bulan Januari 2024

10/10 Sangat Bagus

Windy

Bepergian dalam rombongan
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
We got a room with Matterhorn View. Everything is amazing. Love the Spa and breakfast.
Menginap 1 malam pada bulan Januari 2024

10/10 Sangat Bagus

Sandro

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great Hotel !
Great hotel: all service is excellent.
Menginap 2 malam pada bulan Januari 2024

10/10 Sangat Bagus

Aisha

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The property gives cabin vibes. The rooms and bathrooms were spacious. I had two rooms both were clean and enough space for my family. Room 111 and room 311 were the rooms we stayed in. Room 311 is huge, it’s like staying in a nice size single apartment. The breakfast was ok. The staff was very nice. Would I stay here again, absolutely I would.
Menginap 1 malam pada bulan Januari 2024

10/10 Sangat Bagus

Kevin

Menginap 4 malam pada bulan Januari 2024

10/10 Sangat Bagus

Carlos

Disukai: Staf & layanan
Menginap 2 malam pada bulan Januari 2024

10/10 Sangat Bagus

Maxime

Bepergian bersama teman, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Amazing stay in this hotel. The Matterhorn view from the room is incredible, we even got upgraded to a higher floor room which made our stay even better. The staff was super nice, the breakfast is great and the spa facilities are quite complete (sauna, steam, cold pool, relaxation area, pool indoor/outdoor with jacuzzi area etc.), really great for after ski relaxation. The hotel is also only at a 5min walk from the train station. Highly recommend
Menginap 2 malam pada bulan Januari 2024

10/10 Sangat Bagus

sung joo

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Januari 2024

10/10 Sangat Bagus

Gelenda

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I loved the location and lodge feeling of the hotel. Everything was in walking distance to the restaurant and bars. The staff was friendly and most helpful.
Menginap 2 malam pada bulan Januari 2024

10/10 Sangat Bagus

Patrick

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
bel hotel récent
Menginap 1 malam pada bulan Januari 2024

8/10 Bagus

Daniel

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Die Einrichtungen waren sehr gut. Nicht gut war, dass wir erst um 15 Uhr 30 einchecken kann.
Menginap 4 malam pada bulan Januari 2024

6/10 Cukup Baik

carlos

Menginap 2 malam pada bulan Januari 2024

10/10 Sangat Bagus

Jacqueline

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Wonderful Stay at Fleurs de Zermatt
My family and I were able to spend a week skiing at Fleurs de Zermatt. Our stay was wonderful, and Nicholi and the hotel management team were friendly and made our vacation a memorable one. The hotel exceeded my expectations. The rooms were spacious, the breakfast delicious, and management was extremely helpful in planning our daily activities in Zermatt. The location is perfect for hitting the slopes and is walking distance to all of the town's eateries without being directly in the noise of the town. There is also a convenient grocery store across the street. This hotel is a hidden gem!
Menginap 7 malam pada bulan Desember 2023

10/10 Sangat Bagus

Andrea

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Excelente ubicacion cerca de la terminal se tren y calle principa, exclente la habitacion y atencion
Menginap 3 malam pada bulan Desember 2023

8/10 Bagus

Likhita

Bepergian bersama teman
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
The spa and sauna was great
Menginap 1 malam pada bulan Desember 2023

4/10 Buruk

David

Tidak Disukai: Staf & layanan
Awful, rude staff
If you read all the reviews, you will see that the staff in the service is quite awful. They are unfriendly and downright rude-the facility itself is quite nice, it cannot make up for the horrible treatment that guests will get from the staff. Please read the reviews on Google and everywhere else. Everybody has been trained to say no, without listening to your request.
Menginap 2 malam pada bulan Desember 2023

10/10 Sangat Bagus

Kozo

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2023

8/10 Bagus

Romain

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Good stay but there are better options in town
This was my 5th stay in Zermatt. We had a good stay but I would probably not choose this hotel again. Hotel is conveniently located, room was large, modern and well appointed. Spa was lovely. On the minus side, there was a humidity smell in the room, view was on neighboring building, and the hotel lacked an overall atmosphere in the common area (small empty bar). Staff was courteous but quite indifferent. There was an extra charge to pay the city tax by card! I have never seen in Switzerland.
Menginap 2 malam pada bulan Desember 2023

8/10 Bagus

Manuel

Disukai: Kebersihan, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
Menginap 1 malam pada bulan Desember 2023

10/10 Sangat Bagus

Régis

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Hôtel splendide, chambre exceptionnelle et espace SPA au Top
Menginap 1 malam pada bulan November 2023

10/10 Sangat Bagus

Curtis

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Oktober 2023

10/10 Sangat Bagus

HYANG SOOK

Menginap 1 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Angel

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This property was excellent, staff was friendly and helpful. The walking distance from the train station was very short and easy. The breakfast buffet was amazing as well afternoon coffee time as well. Oir room and bathroom were beatiful, we loved the wood beans and the simple and beatiful design. The beds and pillows were very comfortable. This place was built with a rustic and updated design. The pool and spa were beatiful. I will be back, I don't need to check any other hotels.

10/10 Sangat Bagus

Shirley

Menginap 1 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Jose

Menginap 1 malam pada bulan Oktober 2023

10/10 Sangat Bagus

JIMENA

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Excelente
Menginap 2 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Alain

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Hôtel très propre et aussi très calme. Magnifique endroit !
Menginap 1 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Andrea

Bepergian bersama teman
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Einfach super von A bis Z, wir kommen wieder
Menginap 1 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Adil

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Just perfect.
It was amazing place. Very courteous staff.
Menginap 1 malam pada bulan Oktober 2023

8/10 Bagus

Sonia

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nice and clean hotel. Great location
Menginap 1 malam pada bulan Oktober 2023