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"Excellent location. Extremely dated. Needs a renovation. Staff were super friendly"

"The staff went above and beyond to answer questions, help with taxi and arrange breakfast for an early departure. The hotel is perhaps a 15 min. Walk from the train station and close to the gondola for the ski area, was also easy to navigate to and from. We chose it for a three bed bedroom."

"Great hotel, we got an upgrade and have a great time. Only an Indian guy from the restaurant a little bit unfriendly. "

"The mountain view was incredible. The check in staff was very helpful. It is conveniently located across Zermatt Banhof and Gornergrat station. Tons of restaurant options. Highly recommend. "

"Unique decor. Excellent A+ customer service and support from the hotel manager and staff (Therese, Amelia and Laura). Highly recommend- we really enjoyed our stay. Everything was amazing and everyone went above and beyond. "

"Fantastic location with a view of the Matterhorn from our balcony and conveniently located for shops and restaurants. Very nice room and breakfast with friendly and helpful staff - highly recommended."

"Staff very helpful and the Mountain View is great "

"Wonderful hotel. Really comfortable rooms, top notch breakfast and afternoon tea."