Southwest Houston Hotel Guide - 3 Stars Hotels in Southwest Houston, Houston

"Roaches"

"Check-in was terrible. When I walked in, the man at the front desk was on a phone call. He looked up and barely acknowledged me before turning back to his phone call. When he finally hung up, he barely said anything to me. On paperwork, he pointed where I needed to initial and sign, and then didn't bother scooting it towards me. So I had to reach all the way across the counter to get the paperwork myself. He only gave me one room key, knowing there were two of us. After check-in was completed, he didn't tell me anything about the building, like elevator location, breakfast times or other amenities available. I had to ask where the elevator was. The lady I dealt with later (we were there 2 nights) was much more hospitable, but that man was terrible."

"Valet was nice"

"I was traveling with two children for a small get away. The reason I chose this hotel was because of the indoor pool. This was part of our travel Plans. There was nothing on hotels.com or home2suites site saying anything about the pool being closed. I didn’t find this out until I asked about during check in. The “hott” breakfast was cold and no way to heat it up. Specifically the eggs and cheese. The hotel was clean an staff was professional. Other than this the hotel was fine. "

"Everything was good only thing I could recommend is that they could pay more attention to cleanliness in the rooms. Floor was dirty and found water cups to be also dirty overall it was a good stay. "

"There were roaches. We checked in & came back to a baby roach on the kitchen counters. The next day, we saw an adult roach on the walls in the hallway. There were spiders on the walls. We checked out early right after. The room was outdated. The shower faucet was so delicate. To turn on the shower, the little handle almost ripped off the faucet. The shower temperature only had steaming hot water, so my kids couldn't take a bath properly without yelling & screaming bc it was too hot. The only faucet that was safe to use for my kids was the bathroom sink that had both cold & hot wayer temperatures working. The kitchen sink was really hot too. The swimming pool was dirty. The only thing nice was the breakfast with its options. Never booking again. Its cheap for a reason. Get something pricer that'll be worth the bang for your buck"