Faultless guest service characterises every 5-star hotel in Bertrand. From the instant you arrive, staff attend to your every need, whether recommending activities or providing in-room massage treatments. In addition, hotels have to offer upscale amenities to meet the standard for a 5-star rating. These can include luxury bathrobes, spas or saunas, pools, gastronomic kitchens and knowledgeable concierge.