Flawless guest service is at the heart of every 5-star hotel in Espanola. From the second you arrive, staff cater to your every whim, whether answering room service calls 24/7 or providing in-room massages. Plus, hotels have to feature upscale amenities to be considered for a 5-star rating. These can include deluxe baths, spa facilities, swimming pools, fine dining kitchens and knowledgeable concierge.