Outstanding guest service is the defining feature of every 5-star hotel in Kaje-jae. From the moment you enter the lobby, staff attend to your every whim, whether arranging customised tours or providing in-room massages. What's more, hotels must feature upscale conveniences to be considered for a 5-star rating. These can include luxury bathrooms, saunas or spas, swimming pools, gourmet kitchens and knowledgeable concierge.