Outstanding guest service is the foundation of every 5-star hotel in Kluang. From the second you arrive, staff ensure your every need is met, whether arranging customised tours or providing in-room massages. In addition, hotels have to feature upscale conveniences to be eligible for a 5-star rating. These can include luxury bath products, an on-site spa, pools, gastronomic kitchens and knowledgeable concierge.