Exceptional guest service is at the heart of every 5-star hotel in Kotabangun. From the minute you step through the door, staff cater to your every need, whether arranging customised tours or providing in-room massage treatments. Also, hotels must feature top-rate amenities to be eligible for a 5-star rating. These can include luxury baths, a wellness centre, pools, fine dining restaurants and knowledgeable concierge.