Outstanding guest service is the foundation of every 5-star hotel in Novy Kyrlay. From the minute you step through the door, staff ensure your every need is met, whether recommending activities and tours or providing in-room massage treatments. Additionally, hotels must feature upscale conveniences to be eligible for a 5-star rating. These can include luxury bathrobes, saunas or spas, swimming pools, fine dining kitchens and knowledgeable concierge.