Outstanding guest service is the hallmark of every 5-star hotel in Querencia. From the instant you arrive, staff are at your beck and call, whether arranging customised tours or providing a nightly turn-down service. On top of that, hotels have to feature superior amenities to meet the standard for a 5-star rating. These can include luxury baths, saunas or spas, swimming pools, fine dining kitchens and knowledgeable concierge.