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Mercure Hotel Aachen Europaplatz

Travelers relax beside a living plant wall at this eco-conscious hotel or venture to nearby attractions like CHIO Stadium and Carolus Thermen Bad Aachen

Choose dates to view prices

Mercure Hotel Aachen Europaplatz combines upscale comfort with environmental consciousness in a city rich with history. Guests enjoy international dishes with outdoor seating at restaurant AIXcellence, while the lobby fireplace offers a cozy spot to unwind after exploring.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is Rp1.394.727
Rp1.595.994 total
includes taxes & fees
9 Aug - 10 Aug

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Deluxe Twin Room

A hotel room with a bed, bedside tables, a desk, a chair, and a door.

Deluxe Twin Room

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Privilege, Double Room, 1 Double Bed

Privilege, Double Room, 1 Double Bed | Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Privilege, Double Room, 1 Double Bed

  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Double Room, 1 Double Bed

Standard Double Room, 1 Double Bed | Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Standard Double Room, 1 Double Bed

8.8 out of 10
Excellent
(37 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Single Beds

A hotel room with two beds, a wooden headboard, wall-mounted artwork, and bedside lamps.

Standard Room, 2 Single Beds

8.6 out of 10
Excellent
(11 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

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About the area

Located in Aachen-Mitte, a neighbourhood in Aachen, Mercure Hotel Aachen Europaplatz is near a train station. Carolus Thermen Bad Aachen and Ponttor are notable landmarks, and some of the area's popular attractions include Gaia Zoo and Mondo Verde. RWTH Aachen University and Hauptstadion are two other places to visit that come recommended. Visit our Aachen travel guide
Map
Joseph-von-Goerres-Str. 21, Aachen, NRW, 52068

What's nearby

  • A historic cathedral with a large dome and a tall spire.
    Aachen Cathedral
    4 min drive - 2.1 km
  • Ludwig Forum
    6 min walk - 0.5 km
  • Carolus Thermen Bad Aachen
    13 min walk - 1.2 km
  • Eurogress Aachen
    18 min walk - 1.5 km
  • RWTH Aachen University
    4 min drive - 3.1 km

Getting around

  • Eurogress Aachen Bus Stop
    19 min walk
  • Cologne - Bonn Airport (CGN)
    58 min drive

Restaurants

  • Öz Gaziantep Restaurant
    16 min walk
  • Mangal
    16 min walk
  • Taverne-Grill Alexander
    14 min walk
  • Cafe Soleil
    19 min walk
  • Berlin Grill
    15 min walk

About this property

Mercure Hotel Aachen Europaplatz

  • Hotel near Carolus Thermen Bad Aachen
  • Located close to Hauptstadion and Aachen Cathedral, Mercure Hotel Aachen Europaplatz provides a terrace, a garden and dry cleaning/laundry services. The on-site international cuisine restaurant, AIXcellence, offers lunch, dinner and al fresco dining. In addition to a fireplace in reception and a bar, guests can connect to free in-room WiFi.
  • You'll also enjoy the following perks during your stay:
    • A seasonal outdoor pool, along with sunloungers
    • Buffet breakfast (surcharge), bike hire and self-parking (surcharge)
    • Tour/ticket information, a living plant wall and a reception hall
    • A front desk safe, a computer station and free newspapers
    • Guest reviews say great things about the helpful staff
  • Room features
  • All 119 rooms have comforts such as air conditioning, in addition to perks such as free WiFi and safes.
  • Extra amenities include:
    • Recycling, LED light bulbs and eco-friendly cleaning products
    • Bathrooms with eco-friendly toiletries and showers
    • LCD TVs with satellite channels
    • Free infant beds, electric kettles and daily housekeeping

Awards and affiliations

  • Eco-certified property
  • This property participates in Green Key (Foundation for Environmental Education) – a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Parking on site (EUR 15 per night; includes in/out privileges)
  • RV/bus/lorry parking (surcharge) on site
  • Limited on-site self parking

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; EUR 23 per person
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Restaurants on site

  • AIXcellence
  • Mephisto

Things to do

  • Bicycle rentals
  • Bicycle storage
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • Laundry facilities
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • 4,133 square feet of conference space
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 3 floors
  • At least 80% organic food
  • Banquet hall
  • Comprehensive food waste policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Fireplace in lobby
  • Humane treatment of captive wild animals
  • Living plant wall
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally sourced food prioritised
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Some profits reinvested in community and sustainability
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 28 December to 11 January:
  • One of the dining venues
  • Bar/Lounge
The property is closed: Christmas Eve, Christmas Day, New Year's Eve and New Year's Day.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 17.50 per pet, per day
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
3 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.50 per person, per night, up to 21 nights. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately EUR 23 per person
  • Self-parking fee: EUR 15 per night (in/out privileges)
  • Pet fee: EUR 17.50 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, mobile payments and cash
Mobile payment options include: Apple Pay
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
This property uses some wind and solar energy
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from May to September
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Mercure Hotel Aachen Europaplatz have a pool?

Yes, this property has a seasonal outdoor pool.

How much does it cost to stay at Mercure Hotel Aachen Europaplatz?

As of 10 Jul 2026, prices found for a 1-night stay for 2 adults at Mercure Hotel Aachen Europaplatz on 9 Aug 2026 start from Rp1.394.727, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Mercure Hotel Aachen Europaplatz pet-friendly?

Yes, pets are allowed at this property. There's a fee of EUR 17.50 per pet, per day. Service animals are exempt from fees.

How much is parking at Mercure Hotel Aachen Europaplatz?

Self-parking is available for EUR 15 per night.

What time is check-in at Mercure Hotel Aachen Europaplatz?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Mercure Hotel Aachen Europaplatz?

Checkout is at noon.

Where is Mercure Hotel Aachen Europaplatz located?

Located in Aachen-Mitte, this hotel is within 2 mi (3 km) of Carolus Thermen Bad Aachen, RWTH Aachen University and Aachen Cathedral. Ponttor and Hauptstadion are also within 2 mi (3 km). Eurogress Aachen Bus Stop is 19 minutes by foot and Aachen-Rothe Erde Station is 23 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Mercure Hotel Aachen Europaplatz Reviews

8.4

Very good

9.0

Cleanliness

7.2

Location

8.6

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 304 out of 755 reviews
Rating 8 - Good. 322 out of 755 reviews
Rating 6 - Okay. 85 out of 755 reviews
Rating 4 - Poor. 28 out of 755 reviews
Rating 2 - Terrible. 16 out of 755 reviews

Reviews

Verified

6/10 Okay

Fabio

Disliked: Cleanliness
Der Check-in erfolgte über ein SB-Terminal und funktionierte grundsätzlich problemlos. Bei Fragen war das Personal freundlich und hilfsbereit und hat jederzeit unterstützt. Leider fiel beim Betreten der Zimmer direkt auf, dass diese teilweise in einem eher abgewohnten Zustand sind. Da wir mehrere Zimmer gebucht hatten, konnten wir vergleichen, und die Mängel waren in allen Zimmern ähnlich auffällig. Das kennt man von dieser Hotelkette eigentlich nicht. Auch die Badezimmer wirkten nicht wirklich gründlich gereinigt und hätten insgesamt einen gepflegteren Eindruck hinterlassen können. Das Restaurant konnte uns ebenfalls nicht überzeugen. Die Auswahl war recht begrenzt, weshalb wir uns letztlich entschieden haben, außerhalb des Hotels zu essen. Das Frühstück war in Ordnung, aber keineswegs herausragend – insgesamt würden wir hier 3 von 5 Punkten vergeben. Besonders enttäuschend war der Poolbereich. Das Wasser und die gesamte Anlage wirkten nicht ausreichend gepflegt und teilweise recht verschmutzt. Aus unserer Sicht sollte dieser Bereich entweder deutlich besser gewartet werden oder nicht so stark in den Vordergrund der Hotelwerbung gestellt werden. Positiv ist, dass Parkplätze direkt am Hotel vorhanden sind. Diese sind allerdings kostenpflichtig. Insgesamt ist das Hotel nicht schlecht und für einen kurzen Aufenthalt durchaus nutzbar. Allerdings stimmt das Preis-Leistungs-Verhältnis aus unserer Sicht nicht. Für den aufgerufenen Preis hätten wir deutlich mehr Qualität, Saube
Stayed 1 night in Jun 2026
Verified

6/10 Okay

Sergen

Liked: Staff & service
3 stern
Stayed 1 night in Jun 2026
Verified

6/10 Okay

Sven

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Leider funktioniert die AC in unserem Zimmer nicht. Erst auf Nachfrage wurde dann ein Ventilator zur Verfügung gestellt und erst nach Aufforderung eine Entschädigung angeboten. Das der Gast dazu selber auffordern muss, ist nicht der richtige Weg und hat uns etwas verärgert. Bei dieser Preislage und Außentemperatur erwartet man eine gute AC im Zimmer, die auch richtig kühlt. Es war der Hauptgrund für die Wahl des Hotels. Die Mitarbeiter waren aber immer freundlich, der Pool war toll und das Frühstück lecker und abwechslungsreich. Die Fahrräder wurden im Seminarraum aufbewahrt, was etwas ungewöhnlich aber sehr sicher war.
Stayed 1 night in May 2026
Verified

10/10 Excellent

Ingo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr freundliches Personal, das zu jeder Zeit äußerst hilfsbereit war.
Stayed 3 nights in May 2026
Verified

4/10 Poor

Ton

Disliked: Staff & service, amenities, property conditions & facilities
Airco werkte niet, ventilatie werkte niet, warm op de kamers, zwembad was begin Mei niet open ondanks 24graden, geen oplaad mogelijkheid voor de E-auto, geen fiets verhuur mogelijkheid.
Stayed 2 nights in May 2026
Verified

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff. Nice hotel. Room quiet and comfortable. Mini bar well stocked. Breakfast great.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Igor

Liked: Cleanliness, amenities, property conditions & facilities
Ruhiges geräumiges Zimmer, guten Frühstück, sehr gute Anbindung zur Autobahn
Stayed 3 nights in Jan 2026
Verified

8/10 Good

Frank

Liked: Cleanliness, amenities, property conditions & facilities
Sehr freundliches und hilfsbereites Personal. Toilette ziemlich eng.
Stayed 1 night in Jan 2026
Verified

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Schönes Hotel für einen Kurztrip. Gute Lage mit Parkplatz, in 15 Minuten zu Fuß mitten in der Stadt.
Stayed 2 nights in Nov 2025
Verified

8/10 Good

Hans

Personal freundlich, Zimmer sauber und gut.
Stayed 2 nights in Nov 2025
Verified

6/10 Okay

Liza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prima hotel. Alles was schoon genoeg. Wat we minder vonden was dat, als je wilde dat je kamer schoon gemaakt werd, je dat moest melden bij de receptie. Dit kan volgens ons wat handiger. Ze hadden een leuke wand met foto’s van honden die in het hotel waren geweest en in de hal een massagestoel. Het ontbijt was gevarieerd alleen werd het niet goed aangevuld waardoor er sommige dingen al op waren. Verder ligt het 25 min lopen van het centrum wat prima te doen is. S’nachts ook geen last van geluid oid.
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Ulrich

Liked: Cleanliness, staff & service
.
Stayed 2 nights in Nov 2025
Verified

6/10 Okay

Andrea

Liked: Staff & service
Disliked: Amenities
Turn lights on in the bar in the evening so people don’t think it’s closed. Evening menu wasn’t appealing had to go elsewhere. Not enough pillows for the room. having an extra bed.
Stayed 2 nights in Oct 2025
Verified

8/10 Good

Josef

Liked: Cleanliness, amenities, property conditions & facilities
Alles bestens
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Reyhan

Liked: Cleanliness, staff & service, property conditions & facilities
Proper en heel veilig
Stayed 2 nights in Oct 2025
Verified

8/10 Good

jay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Snel incheck, nette kamer, stil, mooi groen omgeving. Prijs kwaliteit klopt.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Imanuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and staff
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Meget for pengene

Dejlig sted flot hotel. Rigtig fin morgen mad. Gode værelser med flot badeværelse. Nemt at komme til og fra hotellet. Meget billigt til standarden.
Stayed 1 night in Sep 2025
Verified

8/10 Good

Heiko

Liked: Cleanliness
Nice stay
Stayed 3 nights in Aug 2025
Verified

4/10 Poor

Rene

Disliked: Cleanliness, staff & service
Slechts 2 van 3 nachten gebleven ivm slecht bed, geen terugbetalingsmogelijkheid ivm vooruitbetaling pakket incl ontbijt. Geen minibar in kamer, 2e dag geen schone handdoeken. Ontbijt en dinerkwaliteit beperkt en matig. In all vergane glorie en zeker geen 4 sterren meer waard. Daarom zal wel de non cancellation optie gehanteerd worden. Abosuluut geen aanrader, expedia ?
Stayed 3 nights in Aug 2025
Verified

8/10 Good

laura

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel molto bello distante dalla città 15 minuti a piedi dal centro ,camera confortevole e ben arredata,l'unico difetto l"aria condizionata era malfunzionante
Stayed 1 night in Aug 2025
Verified

4/10 Poor

laurence

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

Hôtel 4 étoiles non justifié

Pour un 4 étoiles la chambre et la salle de bain très petit et pas moderne ( pas de prise USB,colonne douche basique porte savon cassé) pas de produits de toilette comme stipulé dans l'annonce. Une petite bouteille d'eau pour deux pour tout le séjour. Le menage non fait car il fallait prévenir la veille avant 19 h ( pas au courant juste une pancarte en allemand) même le réassort ( papier toilette, mouchoirs dosette café) non fait. Pas sérieux pour ce genre d'établissement. J'ai réservé volontairement un hôtel avec piscine et oui sur la photo très belle mais rien a voir avec la réalité. Toute petite, 4 ados jouaient et remplissaient a eux seuls la piscine. Peu de transat donc aucun libre. Niveau tarif élevé pour ce genre de prestations et nombre d'étoiles à revoir
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir sind als Paar mit einem Hundewelpen angereist und haben 3 Nächte dort verbracht. Der gesamte Aufenthalt war für uns perfekt und wir haben uns gleich wohl gefühlt, vor allem weil Hunde in diesem Hotel willkommen sind. Was wir gebucht hatten, wurde auch genau so geliefert. Das Frühstück war hervorragend mit einer riesigen Auswahl an qualitativ hochwertigen und auch vielen regionalen Produkten. Für uns gibt es nichts, was man hätte besser machen können und genau deswegen kommen wir gerne wieder.
Stayed 3 nights in Aug 2025
Verified

6/10 Okay

Verena

Liked: Staff & service
Netter Service an der Rezeption und im Frühstücksraum. Die Zimmer sind allerdings überhaupt nicht mein Geschmack. Ziemlich unmodern und in die Jahre gekommen. Teppichboden finde ich persönlich immer recht gruselig in Hotelzimmern aber das mag Geschmacksache sein. Für 1-2 Nächte ok aber mehr auch nicht. Vor dem Hotel ist ein großer Parkplatz mit ausreichend Stellplätzen.
Stayed 1 night in Jul 2025