2/10 Sangat Buruk
ALAGIRISAMY
Bepergian dalam rombongan, Traveler bisnis
1 Okt 2025
Tidak Disukai: Kebersihan, staf & layanan, fasilitas
Hi Expedia, First, I'm not sure how you added this property to your prestige e-commerce.
The amount I paid for one night's stay is not worth it.
The receptionists displayed terrible behaviour; they had pets and smelled all around the bar, dining, and reception area. We went to break fast at 9:05 a.m., and they said it was closed. Not even a single customer was there, but there was no courtesy to ask for coffee or any flexible, continuous breakfast. Imagine, this 2 km/3 km surrounding hotel has no local shop or convenience store to buy. I leave the place without any food or coffee (cover breakfast).
Also, she showed her face, which we could not tolerate, and complained to us, "You guys bring outside food without asking permission from us." Firstly, the dining place smelled of pets, and how was she expected to eat? Secondly, there was no food or restaurant after 9pm/9:30pm. Last night, I saw many others bring pizza and other foods to their rooms and open the balcony, too, but still, she raised questions to us.
The hotel management should have declared or told us that no outside food was allowed while checking in or booking a reservation with the Expedia portal, but they surprised us by not providing food choices and by not having a food corner within 2 km of this property.
There was no proper shower water supply (I complained multiple times), and the towels had a urine-like smell. I don't know how Expedia added this property to your e-commerce.
ALAGIRISAMY
Menginap 1 malam pada bulan September 2025
