Agios Vasileios hotel guide. Independent hotel in Agios Vasileios, Crete

"Ignored and Disappointed: Poor Communication by Hotel Management When we extended our stay, the hotel staff failed to inform us about a special 50% May discount. Although the manager later compensated us nicely, our experience with the hotel’s loyalty program has been extremely disappointing. Since our stay, we've made multiple attempts to register for the hotel’s loyalty membership. Despite discussing this directly with reception upon checkout (we were promised a follow-up that never came) and sending three subsequent emails, we've received no response whatsoever. It feels as though the hotel is deliberately avoiding our registration to prevent us from receiving the 10% discount on our next visit, especially concerning given their initial oversight regarding the 50% discount. We remain puzzled by this complete lack of communication from hotel management."

"I had a lovely stay here and would come again. I will say that while the property is clean and the staff take care of it, it does need a little lick of paint here and there but overall it is a beautiful location and a true place to relax and recoup. I was disappointed that there wasn't yoga classes as posted, but I was able to book a private class with a teacher, who was great. Booked with their masseuse a few times as she was WONDERFUL (Rose if I remember rightly) Handy swimming pool right outside my room (salt). And a little general store on site which after realizing that Plakias is a 15min drive away, was good to have on hand. Scuba diving in the cove was gorgeous and there was a little spot you could jump straight into the ocean near the main pool. The cove is not the beach however, the walk to the beach is about 20 minutes and up some very steep stairs. The view is amazing, but I'd recommend wearing solid walking shoes as there is loose gravel/rocks and the drop to the ocean is sheer. The entertainment was mediocre to be honest, and the location would benefit from a karaoke night in my opinion. All-inclusive does not include all drinks, beer and wine only. But the food was decent enough to not bother going into the town except for a treat. Great nudist beach nearby in Plakias, with regular beach down the road. Lovely little town. "