"We had a bit of a rough start to our stay, as the initial room had a noticeable moldy smell. Thankfully, the team was quick to address the issue and move us to another room, which smelled much better. We appreciated the prompt response.
One thing I do want to highlight is the attention to detail and guest experience. A few weeks before our arrival, I emailed the property to let them know that we would be celebrating our 18th wedding anniversary and that we were really looking forward to our stay at the Four Points. I received an acknowledgment confirming that the team had something special planned for the occasion. Unfortunately, nothing ever came of it. I didn’t want to follow up or ask for something that should have been taken care of proactively, but it was disappointing, especially given that this was a milestone celebration.
On a much brighter note, the staff were incredibly friendly and welcoming. We were greeted with smiles at every touchpoint, and that genuine hospitality made a positive impression. Marron, Rozzel, and JB were particular highlights of our stay. Their warmth, friendliness, and hospitality deserve special recognition.
Thank you to the team for making us feel welcome. With a little more attention to the details and special occasions guests communicate in advance, the overall experience could have been even better."
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