Hotel AmericInn di Albany

"It is obvious the Ownership is in the middle of a refresh, or at least it seems to be. However, the contractors who got the deal must be the low bidders. The painting detail is horrendous, it looks like it is being done by 2nd graders. Also the HVAC unit does not work correctly , any setting over 66 degrees is stifling hot. Why is there two remotes for the TV? Also, they locked us out of the room before we checked out! The mounting for the hairdryer on the wall is broken. When we checked it, the...

"It would have been great if they would have put on the Website for the property and on Expedia that the pool was going to be closed for painting. We checked before we booked and checked when we got to the property and it was not posted. The night counter petson was very rude when asked about it and said it is posted on the front counter and was very rude about the situation. "

"the hot tub did not work and they did not till us at chick-in i would not have stayed"

"The room was very clean, and in nice condition. There were little things that made the stay easier, like a shelf above the sink for toiletries, an extra chair in the room, so both my kiddos could sit and eat. The pool was not too cold, the hot tub was toasty hot. Breakfast was good, they had plenty of variety of hotel quality food. The staff was the best I've ever encountered at a hotel, from the front desk, to the sweet lady filling the breakfast bar. I wish I could find a hotel like this in...