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Dear John, We appreciate your review of your recent stay at Extended Stay America. Our commitment to ensuring the comfort of our guests is paramount, and we are pleased to learn that your accommodations provided all the amenities you required. We eagerly anticipate the opportunity to welcome you back on your next visit.Sincerely,Hotel Management
Dear Michelle, Thank you for being our guest. We sincerely apologize for not fulfilling our commitment to providing clean and fresh accommodations during your stay. We have taken serious note of your experience and have promptly brought this to the attention of our housekeeping team for a thorough review and necessary action. Once again, we are sorry for these concerns and hope to have the opportunity to serve you again and provide you with the outstanding and seamless stay that you deserve.Sincerely,Hotel Management
Was very dirty and they did not clean it said they didnt have any maids on duty. And never cleaned it the next day we bought cleaner and cleaned it our selves.
Robert
Stayed 5 nights in May 2024
Response from Hotel Management on 20 May 2024
Dear Robert, Thank you very much for staying at our hotel. We consistently endeavor to provide our guests with the utmost standards of comfort and cleanliness. It is regrettable to learn that we failed to meet your expectations. Please accept our sincerest apologies for any inconvenience caused. To ensure the continuity of meeting our guests' expectations, we are taking the necessary measures to address this issue with our housekeeping department for improved consistency in our service delivery. We hope to make it up to you on a future visit. Thank you again.Sincerely,Hotel Management
My room was dirty i have to change my room 3 times is not how i see the rooms in the internet the rooms is old carpet turn couches dirty furniture dusty
Paty
Stayed 2 nights in May 2024
Response from Hotel Management on 4 May 2024
Dear Paty, Please accept our apologies for your initial suite not meeting your expectations and for any inconvenience caused by switching multiple rooms. We are sure this resulted from miscommunication between our housekeeping and front desk departments since a suite should only be available for occupancy once the cleaning process is complete and a supervisor inspects it. Please be assured that we are reviewing your situation with the concerned teams to ensure all rooms are thoroughly inspected before allocating to future guests. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management
Gross place. Shower had no water pressure and looked as if the shower curtain had never been cleaned.
Chrystal
Response from Hotel Management on 3 May 2024
Dear Chrystal, We appreciate your feedback regarding your recent visit and apologize for any inconvenience caused. We understand that a refreshing shower is a key aspect of your comfort, and we are sorry for not meeting your expectations in this regard. Rest assured, we are taking immediate steps to address the issues and ensure a more satisfying experience for all our guests. Your comfort is of paramount importance to us, and we thank you for bringing this matter to our attention. We look forward to the opportunity to serve you better in the future.Sincerely,Hotel Management
4/10 Poor
Marilyn
24 Apr 2024
Marilyn
Stayed 2 nights in Apr 2024
4/10 Poor
Sarah
Travelled with family
23 Apr 2024
Liked: Staff & service
Disliked: Cleanliness, amenities
Clean.
Friendly staff.
No seating area for breakfast, grab and go -is grab and go.
As advertised.
Sarah
Stayed 4 nights in Apr 2024
Response from Hotel Management on 24 Apr 2024
Dear Sarah, On behalf of our team, we appreciate your choosing to stay with us and that you enjoyed our staff's thoughtful hospitality and attentive service. Your comments regarding the complimentary breakfast are important to us. We are sorry for any inconvenience caused. We are committed to providing a comfortable stay with exceptional service; therefore, we hope to have an opportunity to better your experience whenever your travels bring you back to the area.Sincerely,Hotel Management
10/10 Excellent
kathleen Elizabeth
Travelled with family and small children, Travelled with partner
Dear kathleen, We are delighted to know that you thoroughly enjoyed your stay; we love to make our guests feel right at home. Thank you for all of your generous compliments, and we hope to welcome you to Extended Stay America again soon.Sincerely,Hotel Management
8/10 Good
Kandice
1 Apr 2024
Kandice
Stayed 1 night in Mar 2024
6/10 Okay
Juliana
Travelled with family and small children
27 Mar 2024
Disliked: Property conditions & facilities
ROOM 222 DID NOT HAVE A REMOTE CONTROL THAT WORKED PROPERLY ALSO BY THE ELEVATOR TO NOISY FOR ME.
Juliana
Stayed 1 night in Mar 2024
Response from Hotel Management on 28 Mar 2024
Dear Juliana, Thank you for bringing these concerns to our attention. We apologize for the inconvenience you experienced during your stay. We understand the importance of having a properly functioning remote control and a peaceful environment. Immediate measures will be taken to replace the remote control and address the noise near the elevator to ensure a more comfortable experience for our guests. Your feedback is greatly appreciated, and we strive to continuously improve our services. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely, Hotel Management
This stay was safe and convenient for our stay with my children. I appreciate the cleanliness of the room. I only wish there was more breakfast options. Thank you
Adam
Stayed 3 nights in Mar 2024
Response from Hotel Management on 12 Mar 2024
Dear Adam, Thank you for choosing Extended Stay America. We are glad that your overall stay was pleasant. We have noted your feedback about breakfast options and appreciate the constructive comment, as we always want to hear how we can enhance our guest experience. We are thrilled that your overall experience was positive, and we hope we have the chance to welcome you back in the near future!Sincerely,Hotel Management
6/10 Okay
Sandra
Travelled with family, Travelled with family and small children
26 Feb 2024
Liked: Staff & service
The walls are paper thin and our neighbor had the TV blaring both nights all night long. It was horrific and I am not exaggerating.
Sandra
Stayed 3 nights in Feb 2024
Response from Hotel Management on 27 Feb 2024
Dear Sandra, Thank you for reviewing your stay. We are pleased to know that you enjoyed your stay overall. However, please accept our sincere apologies for the noise issues during your stay. We are devoted to giving each guest a brilliant travel experience; therefore, we are disappointed if we did not meet these expectations. Feedback like yours gives us valued insight to improve our accommodations and guest experience; therefore, we appreciate your comments. We are grateful for your patience, and we hope you will consider staying with us the next time your travels bring you to the area.Sincerely,Hotel Management
The front desk people didn’t even make eye contact with me, the room was not ready and we arrived at 4pm. The girl overall was very dirty. The floor was sticky. Very disgusting. We will never stay there again.
Hilorie
Stayed 1 night in Feb 2024
Response from Hotel Management on 26 Feb 2024
Dear Hilorie, Please accept our apologies for the experience you shared in your feedback. We are disappointed to learn about the service and cleanliness issues you encountered. We take pride in providing our guests with a clean, fresh environment and outstanding hospitality; therefore, we apologize for overlooking anything during your stay. We will discuss your feedback with our staff to ensure this does not occur again. We hope you will give us another chance the next time your travels bring you our way. Sincerely,Hotel Management
Dear Andrew, Thank you for sharing your excellent review of your visit to Extended Stay America. We aim to make your stay as comfortable as possible and assist you with whatever you need. Therefore, we especially appreciate your lovely comments recognizing the service provided by Aaron, and we will surely share your compliments with them!Thanks again, and we hope you will stay with us again. Sincerely,Hotel Management
8/10 Good
Mark
22 Feb 2024
Liked: Cleanliness, staff & service, room comfort
Mark
Stayed 1 night in Feb 2024
6/10 Okay
carlos
21 Feb 2024
Liked: Staff & service
Loud music in parking night in the middle of the night
carlos
Stayed 1 night in Feb 2024
Response from Hotel Management on 23 Feb 2024
Dear carlos, Thank you for choosing us for your recent visit. We are glad that you enjoyed your stay overall. We pride ourselves on delivering a memorable hotel experience in all aspects; however, we regret not meeting all of your expectations. Please accept our apologies for the noise concerns you experienced during your stay. Your feedback allows us the opportunity to continuously improve our guest experience, and we genuinely appreciate you sharing it with us. We hope you will consider us for your next visit to the area and allow us the opportunity to better your stay.Sincerely,Hotel Management
Dear Gloria, Thank you for choosing to stay at Extended Stay America and for taking the time to share your thoughts. We are delighted that you had an enjoyable overall experience during your visit. We are glad to read that you were pleased with the dedicated service from our staff. It was a pleasure hosting you, and we hope to see you again soon.Sincerely,Hotel Management
10/10 Excellent
Edward
4 Feb 2024
Edward
Stayed 1 night in Feb 2024
10/10 Excellent
Tamia, Yatahey
Travelled with family and small children, Business traveller
Dear Pietro, Thank you for reviewing your stay at our hotel. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management
Dear Danielle, Thank you for choosing to stay with Extended Stay America and sharing your kind review. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad you loved the cleanliness and quietness of our accommodation. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely,Hotel Management
Dear Jane, We're sincerely sorry to read that you didn't feel safe during your stay. The safety and well-being of our guests are our top priorities, and we regret failing to meet your expectations. We take your feedback seriously and will share this with our team to ensure a secure and enjoyable environment. We appreciate your input and hope to have the opportunity to welcome you back for a much-improved experience.Sincerely,Hotel Management
Dear Susan, We're truly honored to be your home away from home and glad to have you as a guest at Extended Stay America. We appreciate your positive comments about our thoughtful facilities and services. Our top priority is your comfort, and we're delighted you're satisfied with the stay. We look forward to sharing your upcoming trips and more memorable moments. Thanks again for the outstanding remarks.Sincerely,Hotel Management
Room was dirty, the whole hotel was dirty, & phone didn’t work in the room. Would like my money back!!
Jarrod John Salazar
Response from Hotel Management on 30 Jan 2024
Dear Jarrod, Thank you for sharing feedback about your recent visit. We know a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness for all guests, and we will ensure this is addressed appropriately. Our front desk team is always there to help you. Please return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management
Dear Doug, Thank you for taking the time to share your rating. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any difficulties you encountered. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.Sincerely,Hotel Management
We enjoyed our stay. The rooms were clean, the bed very comfortable. I was surprised you had to ask for plates, silverware, glasses if you needed them they weren’t in the rooms already. The hotel area was very quiet. We will stay again when we are in the area.
Diane
Stayed 6 nights in Jan 2024
Response from Hotel Management on 24 Jan 2024
Dear Diane, It is wonderful to hear how much you enjoyed your stay at Extended Stay America. We're particularly pleased you were satisfied with our clean and comfortable rooms. We have noted your feedback about in-room amenities and appreciate the constructive comments, as we always want to hear how we can enhance our guest experience. We are thrilled that your overall experience was positive, and we hope we have the chance to welcome you back in the near future!Sincerely, Hotel Management
This place was old and in horrible condition. Not a safe place for a single female to stay!
Elizabeth
Stayed 1 night in Jan 2024
Response from Hotel Management on 9 Jan 2024
Dear Elizabeth, We're genuinely sorry to hear about your concerns regarding the condition of the place. The safety and comfort of our guests are of utmost importance. We take your feedback seriously and will investigate and address the issues promptly. Please be assured that your experience does not align with our standards, and we appreciate you bringing it to our attention. If you provide more details, it will help us improve. We understand your apprehension and apologize for any discomfort. We hope to welcome you back for a significantly improved experience.Sincerely,Hotel Management
Nice place......clean pleasant room....thought the kitchenette might actually have a glass or plate or utensils......none......I found that front desk staff "Tanya" was very pleasant.......BUT indicated that checking in at 1:30pm would require an early check in fee......I didn't even bother to check if I got charged & she didn't say how much it would be.......I had to finish work on my lap top... & didn't have time to complain......& really didn't care......I just didn't like this policy........If my plane is early.....I will probably stay somewhere else.....but overall this facility was quite pleasant.
What a nice surprise ! Quiet, clean, affordable lodging... located near all major needs, yet tucked away in a safe, secluded hideaway.
Rusty
Stayed 1 night in Dec 2023
Response from Hotel Management on 22 Dec 2023
Dear Rusty, Thank you for staying at Extended Stay America during your recent trip to Rio Ranch. We are delighted to hear you had an enjoyable, comfortable stay, and our location close to all your major needs was perfect for your visit. We strive to provide excellent value for our guests with our affordable lodging and clean suites. We appreciate you being our guest and look forward to welcoming you back!Sincerely,Hotel Management
Horrible staff and roaches in the room. The front desk gave a room key to someone who was not permitted to have a key without my knowledge or permission.
Marcus J.
Stayed 5 nights in Dec 2023
Response from Hotel Management on 20 Dec 2023
Dear Marcus J, Thank you for choosing our hotel on your recent visit. First of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team members to see what went wrong. Also, we have contacted our pest control provider to ensure proper steps are followed against the roach issue in your room. We hope you will allow us to provide you with the flawless stay you deserve on a future visit. Thank you again for your feedback.Sincerely,Hotel Management