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Reviews of Santa Ana Star Casino Hotel

3 out of 5
Santa Ana Star Casino Hotel
54 Jemez Canyon Dam Rd, Bernalillo, NM

Reviews

9.2

Wonderful

Rating 10 - Excellent. 2771 out of 3731 reviews" "
Rating 8 - Good. 592 out of 3731 reviews" "
Rating 6 - Okay. 195 out of 3731 reviews" "
Rating 4 - Poor. 85 out of 3731 reviews" "
Rating 2 - Terrible. 88 out of 3731 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

dennis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it
Stayed 2 nights in May 2024

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a good stay, very clean and comfortable, event was close by.
Stayed 1 night in May 2024

10/10 Excellent

Claudia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was great
Stayed 1 night in May 2024

6/10 Okay

Maria

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

10/10 Excellent

Tinisha, Land O Lakes

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Their service went above and beyond. Their rooms were beautiful.
Stayed 1 night in May 2024

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Ruby, Hernandez

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would certainly stay here again! Very nice
Stayed 2 nights in May 2024

10/10 Excellent

Craig, Albuquerque

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Mountain View with easy parking. Everything shuts down way to early for any real late night fun n very limited on where to eat.
Stayed 1 night in May 2024

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in May 2024

8/10 Good

Rebecca

Travelled with family
It’s a nice hotel and good value. The casino is pretty large by Indian casino standards. Not a great selection for breakfast. The sports bar is the only sit-down restaurant with not a big selection. The Mesa Grille has some breakfast options but doesn’t open until 11 AM. The hot water in the room needs work. The sink “hot” water is very tepid. Same with the shower, and I had the shower temperature control lever set all the way to “hot” and it was only lukewarm. My brother’s room across the hall was the same way.
Stayed 2 nights in May 2024

10/10 Excellent

Carolina S.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful big rooms , very comfortable bed and nice shower.
Stayed 1 night in May 2024
Response from Front Desk Shift Manager on 16 May 2024
Dear Carolina,Thank you for taking the time to review our property. I see that you enjoyed your stay. Know that you can always reach out to us if there is anything that we can do to make your stay even better. Hope to see you again soon.

8/10 Good

Rachele

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time I stayed at this property for a wedding nearby. I liked my stay. The property was clean, conveniently located, and the staff friendly. I loved the fact that the casino is smoke free.
Stayed 3 nights in May 2024
Response from Front Desk Shift Manager on 16 May 2024
Dear Rachele,Thank you for taking the time to review our property. I see that you enjoyed your stay. Know that you can always reach out to us if there is anything that we can do to make your stay even better. Hope to see you again soon.

10/10 Excellent

Terry

Travelled with partner
Liked: Amenities
Very beautiful rooms. Great staff at check in and out. Definitely will stay here again.
Stayed 1 night in May 2024
Response from Front Desk Shift Manager on 16 May 2024
Dear Terry,Thank you for taking the time to review our property. I see that you enjoyed your stay. Know that you can always reach out to us if there is anything that we can do to make your stay even better. Hope to see you again soon.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Desk Shift Manager on 16 May 2024
Dear David,Thank you for taking the time to review our property. I see that you enjoyed your stay. Know that you can always reach out to us if there is anything that we can do to make your stay even better. Hope to see you again soon.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff
Stayed 1 night in May 2024
Response from Front Desk Shift Manager on 16 May 2024
Dear David,Thank you for taking the time to review our property. I see that you enjoyed your stay. Know that you can always reach out to us if there is anything that we can do to make your stay even better. Hope to see you again soon.

8/10 Good

Wanda

Travelled with partner
Only negative is the shower was either scalding hot or ice cold…. Could not get it to stay a consistent temperature. Otherwise- we enjoyed the room and the hotel.
Stayed 2 nights in May 2024
Response from Front Desk Shift Manager on 16 May 2024
Dear Wanda,Thank you for taking the time to review our property. I see that you enjoyed your stay. Know that you can always reach out to us if there is anything that we can do to make your stay even better. Hope to see you again soon.

8/10 Good

WILLA

Travelled with family
Liked: Property conditions & facilities
Only bad thing was gift shops were often closed/ no room service
Stayed 1 night in May 2024
Response from Front Desk Shift Manager on 16 May 2024
Dear Willa,Thank you for taking the time to review our property. I see that you enjoyed your stay. Know that you can always reach out to us if there is anything that we can do to make your stay even better. Hope to see you again soon.

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time I’ve stayed and elevators were not working.
Stayed 2 nights in May 2024
Response from Front Desk Shift Manager on 16 May 2024
Dear Susan,Thank you for taking the time to share your valuable feedback. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize. Know that we are staffed 24 hours a day and are available to respond to your requests always.Your candid review will be forwarded to proper departments and we thank you for your feedback.

6/10 Okay

Avonne

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Check in was not great
Stayed 1 night in May 2024
Response from Front Desk Shift Manager on 12 May 2024
Dear Avonne,Thank you for taking the time to share your valuable feedback. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize. Know that we are staffed 24 hours a day and are available to respond to your requests always.Your candid review will be forwarded to proper departments and we thank you for your feedback.

10/10 Excellent

Bennie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Food at this resort is excellent
Stayed 1 night in May 2024
Response from Front Desk Shift Manager on 12 May 2024
Dear Bennie,Thank you for taking the time to review our property. I see that you enjoyed your stay. Know that you can always reach out to us if there is anything that we can do to make your stay even better. Hope to see you again soon.

8/10 Good

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to Rio Rancho
Stayed 1 night in May 2024
Response from Front Desk Shift Manager on 11 May 2024
Dear Carl,Thank you for taking the time to review our property. I see that you enjoyed your stay. Know that you can always reach out to us if there is anything that we can do to make your stay even better. Hope to see you again soon.

8/10 Good

Beverly A

Travelled with family
Liked: Cleanliness, staff & service, amenities
Everything went just perfect with our stay there. I believe really the only issues that we had were the elevators were broken there was only one working elevator and when we took a shower the water would roll out from underneath the showered glass door and get everywhere so we were constantly cleaning that up. But everybody there was fantastic and we just really liked it. Thank you so much.
Stayed 2 nights in May 2024
Response from Front Desk Shift Manager on 11 May 2024
Dear Beverly,Thank you for taking the time to review our property. I see that you enjoyed your stay. Know that you can always reach out to us if there is anything that we can do to make your stay even better. Hope to see you again soon.

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay! We loved the extra security measures taken in the parking lot and getting to the rooms! The room was very clean and the beds were comfortable! We would stay again
Stayed 1 night in May 2024
Response from Front Desk Shift Manager on 12 May 2024
Dear Kelly,Thank you for taking the time to review our property. I see that you enjoyed your stay. Know that you can always reach out to us if there is anything that we can do to make your stay even better. Hope to see you again soon.

10/10 Excellent

Miranda

Liked: Cleanliness, staff & service, property conditions & facilities
Yay
Stayed 1 night in May 2024
Response from Front Desk Shift Manager on 12 May 2024
Dear Miranda,Thank you for taking the time to review our property. I see that you enjoyed your stay. Know that you can always reach out to us if there is anything that we can do to make your stay even better. Hope to see you again soon.

10/10 Excellent

Patrick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Was nice
Stayed 2 nights in May 2024
Response from Front Desk Shift Manager on 12 May 2024
Dear Patrick,Thank you for taking the time to review our property. I see that you enjoyed your stay. Know that you can always reach out to us if there is anything that we can do to make your stay even better. Hope to see you again soon.

10/10 Excellent

Josie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish we had more time to enjoy the property.
Stayed 1 night in May 2024
Response from Front Desk Shift Manager on 11 May 2024
Dear Josie,Thank you for taking the time to review our property. I see that you enjoyed your stay. Know that you can always reach out to us if there is anything that we can do to make your stay even better. Hope to see you again soon.

10/10 Excellent

Gabriel

Travelled with partner
Great Room
Stayed 1 night in May 2024
Response from Front Desk Shift Manager on 9 May 2024
Dear Gabriel,Thank you for taking the time to review our property. I see that you enjoyed your stay. Know that you can always reach out to us if there is anything that we can do to make your stay even better. Hope to see you again soon.

10/10 Excellent

Janelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, the casino area was much larger than it looked upon walking in, food options aren’t fabulous, but the rooms were nice and spacious.
Stayed 1 night in May 2024
Response from Front Desk Shift Manager on 9 May 2024
Dear Janelle,Thank you for taking the time to review our property. I see that you enjoyed your stay. Know that you can always reach out to us if there is anything that we can do to make your stay even better. Hope to see you again soon.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything has been good for my first stay here and comfortable
Stayed 1 night in May 2024
Response from Front Desk Shift Manager on 9 May 2024
Dear Andrew,Thank you for taking the time to review our property. I see that you enjoyed your stay. Know that you can always reach out to us if there is anything that we can do to make your stay even better. Hope to see you again soon.

10/10 Excellent

Keifer

Liked: Cleanliness, staff & service, property conditions & facilities
Very new property that covered all the bases! Thanks guys!
Stayed 2 nights in May 2024
Response from Front Desk Shift Manager on 12 May 2024
Dear Keifer,Thank you for taking the time to review our property. I see that you enjoyed your stay. Know that you can always reach out to us if there is anything that we can do to make your stay even better. Hope to see you again soon.

10/10 Excellent

Samuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was of high quality. Will not only stay again, but will recommend to others.
Stayed 1 night in May 2024
Response from Front Desk Shift Manager on 9 May 2024
Dear Samuel,Thank you for taking the time to review our property. I see that you enjoyed your stay. Know that you can always reach out to us if there is anything that we can do to make your stay even better. Hope to see you again soon.

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfection!!! We’ll definitely stay again!!!
Stayed 2 nights in May 2024
Response from Front Desk Shift Manager on 9 May 2024
Dear Melissa,Thank you for taking the time to review our property. I see that you enjoyed your stay. Know that you can always reach out to us if there is anything that we can do to make your stay even better. Hope to see you again soon.

10/10 Excellent

Claudia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful and the staff is phenomenal.
Stayed 1 night in May 2024
Response from Front Desk Shift Manager on 9 May 2024
Dear Claudia,Thank you for taking the time to review our property. I see that you enjoyed your stay. Know that you can always reach out to us if there is anything that we can do to make your stay even better. Hope to see you again soon.

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service
Only bad thing was we didn’t have hot water
Stayed 2 nights in May 2024
Response from Front Desk Shift Manager on 9 May 2024
Dear Michelle,Thank you for taking the time to share your valuable feedback. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize. Know that we are staffed 24 hours a day and are available to respond to your requests always.Your candid review will be forwarded to proper departments and we thank you for your feedback.

8/10 Good

Jeanette

Liked: Cleanliness
Disliked: Property conditions & facilities
I didn’t like the elevators were slow. A lot of waiting time.
Stayed 1 night in May 2024
Response from Front Desk Shift Manager on 9 May 2024
Dear Jeanette,Thank you for taking the time to review our property. I see that you enjoyed your stay. Know that you can always reach out to us if there is anything that we can do to make your stay even better. Hope to see you again soon.

10/10 Excellent

Adelio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady who checked me in was amazing, nice, friendly and super helpful
Stayed 1 night in May 2024

8/10 Good

Sally, Colorado Springs

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Ricky

Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms at a very reasonable rate with the added bonus of security
Stayed 2 nights in Apr 2024

10/10 Excellent

Mitchel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
!
Stayed 1 night in Apr 2024
Response from Front Desk Shift Manager on 2 May 2024
Dear Mitchel,Thank you for taking the time to review our property. I see that you enjoyed your stay. Know that you can always reach out to us if there is anything that we can do to make your stay even better. Hope to see you again soon.

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is no smoking in the hotel or casino. The food is very good, the staff is very nice, and the pool is absolutely gorgeous. This is a hidden gem I almost hate to reveal, but it's a hotel that deserves success for the pleasant, clean restful oasis it is.
Stayed 2 nights in Apr 2024
Response from Front Desk Shift Manager on 2 May 2024
Dear Marie,Thank you for taking the time to review our property. I see that you enjoyed your stay. Know that you can always reach out to us if there is anything that we can do to make your stay even better. Hope to see you again soon.

10/10 Excellent

Dennis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Free upgrade
Stayed 1 night in Apr 2024
Response from Front Desk Shift Manager on 1 May 2024
Dear Dennis,Thank you for taking the time to review our property. I see that you enjoyed your stay. Know that you can always reach out to us if there is anything that we can do to make your stay even better. Hope to see you again soon.

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service at Registration - excellent!
Stayed 1 night in Apr 2024
Response from Front Desk Shift Manager on 1 May 2024
Dear Theresa,Thank you for taking the time to review our property. I see that you enjoyed your stay. Know that you can always reach out to us if there is anything that we can do to make your stay even better. Hope to see you again soon.

8/10 Good

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food is really good
Stayed 1 night in Apr 2024
Response from Front Desk Shift Manager on 1 May 2024
Dear Jeff,Thank you for taking the time to review our property. I see that you enjoyed your stay. Know that you can always reach out to us if there is anything that we can do to make your stay even better. Hope to see you again soon.

10/10 Excellent

Barbara, Cottonwood

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone is friendly and helpful. Beautiful hotel and casino and very clean. Would definitely stay here again!
Stayed 1 night in Apr 2024
Response from Front Desk Shift Manager on 1 May 2024
Dear Barbara,Thank you for taking the time to review our property. I see that you enjoyed your stay. Know that you can always reach out to us if there is anything that we can do to make your stay even better. Hope to see you again soon.

10/10 Excellent

Roger

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty quiet & very refreshing ...
Stayed 1 night in Apr 2024
Response from Front Desk Shift Manager on 1 May 2024
Dear Roger,Thank you for taking the time to review our property. I see that you enjoyed your stay. Know that you can always reach out to us if there is anything that we can do to make your stay even better. Hope to see you again soon.

6/10 Okay

Randolph

They didn't have the room i wanted.
Stayed 1 night in Apr 2024
Response from Front Desk Shift Manager on 1 May 2024
Dear Randolph,Thank you for taking the time to share your valuable feedback. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize. Know that we are staffed 24 hours a day and are available to respond to your requests always.Your candid review will be forwarded to proper departments and we thank you for your feedback.

10/10 Excellent

Lora

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was good bery clean rooms. Did not like that i had to go outside to smoke.
Stayed 2 nights in Apr 2024
Response from Front Desk Shift Manager on 1 May 2024
Dear Lora,Thank you for taking the time to review our property. I see that you enjoyed your stay. Know that you can always reach out to us if there is anything that we can do to make your stay even better. Hope to see you again soon.

10/10 Excellent

Kathryn, Arlington

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Front Desk Shift Manager on 1 May 2024
Dear Kathryn,Thank you for taking the time to review our property. I see that you enjoyed your stay. Know that you can always reach out to us if there is anything that we can do to make your stay even better. Hope to see you again soon.

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place- clean, updated and felt very safe!
Stayed 3 nights in Apr 2024
Response from Front Desk Shift Manager on 1 May 2024
Dear Tammy,Thank you for taking the time to review our property. I see that you enjoyed your stay. Know that you can always reach out to us if there is anything that we can do to make your stay even better. Hope to see you again soon.