Algonquin hotel guide. Hyatt Hotels hotel in Algonquin, Illinois

"The whole place felt run down, like it was in need of a renovation everywhere except the front entrance. The elevator was very clunky, everywhere felt dark and dingy, and our room has a chemical smell similar to paint thinner. Our room also had mysterious carpet stains, hair all over the shower, debris on the "balcony" ledge, and a very old box spring mattress that needed to be replaced. We also were not prepared for a conjoined room, and let me tell you if you have neighbors with one of those rooms you will hear EVERYTHING. When I called the desk (I was off site) to let them know we were checking out early I couldn't understand the guy I spoke to at all beyond the question of what my room number was so I just hung up. We will not be returning here ever."

"Enjoyed My stay"

"Hey all, Be very careful when booking this hotel. They do not offer refunds under any circumstances. I accidentally booked this hotel and immediately requested a refund, but they refused. Even Expedia tried to help me get reimbursed and still couldn’t. I ended up booking another hotel on the same day through Expedia. They even asked me to write a review even though I never checked in. It’s surprising to see a hotel in the U.S. with such a strict no‑refund policy. Thanks,"

"I loved the breakfast and heated pool."

"Dirty rooms , roaches around the bed , very bad smell "

"Beautifuly maintained property! Comfortable beds, nice clean room, tv volume great, well stocked coffee bar with actual ceramic mugs! Great value for the money."

"Room is clean. Bed and pillows are good. Shower leaked and many non working channels on the television"

"Front staff was so friendly and changed our room after we asked if our room was a long walk. I have mobility issues. They immediately offered to give us a closer room! Room was clean, bed was comfortable. Will stay there again without hesitation. "

"The front lobby looks great but the hotel rooms could be better. Although, it’s clean; however, the rooms specially where I stayed could have been improved or renovated. The closet doors wouldn’t close properly unless done certain manner. Bath rooms don’t have exhaust fan, which typically I guess of most hotels and there are old patches and cracks that could have been fixed. The pictures of the model rooms from the website is completely different and deceiving. Moreover, the rooms could have made it more sound proof because not only you can hear loud footsteps from above from but also noice from outside the building and inside the hallways. A disappointing. "