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"The property is good Ruined our overall experience, the hospitality and service were extremely disappointing and fell far below what I would expect from a property of this standard It started with the key card not working for a room, and even after notifying the front desk we had to wait outside for ~30 minutes with kids. The cart services are not able to handle the load as the numbers don't match with the guests (275 rooms, 17 carts ). Room services were taking 1.5 hours to deliver even small things. Throughout my stay, the staff generally came across as indifferent and unresponsive. Basic requests took a long time to be acknowledged or fulfilled, and there was very little sense of ownership or courtesy in the way issues were handled. Even after following up multiple times, there was no proactive effort to communicate, apologize, or make the experience better. Because of this, the overall stay, which could have been excellent given the quality of the property, ended up being frustrating and far from satisfactory. The contrast between the good infrastructure and poor hospitality was stark. The staff was busy attending wedding guests and they even mentioned that its not ideal to book during weddings. Stay away from this property."

"Great"

"Check in was quick and convenient. Breakfast and dinner had scarce variety but food was fresh and well cooked. Customer service was amazing. Rooms were well maintained. "

"Extraordinary property. Classic Indian architecture and ornate decor. New modern rooftop bar - delicious botanical cocktails. Very good breakfast buffet. And beyond all else is the attentive service from a friendly and helpful staff. And I mean round the clock top notch service. We left wondering if we would ever be able to do anything for ourselves again. "

"Check in was quite slow and staff weren’t great. But everything else about the hotel was great. Breakfast staff wete fantastic "

"There was not enough staff within the building. Overall the property is small and the pictures online make it seem like a much fancier nice property. I would rate it a low 4 star hotel. It’s clean and the food was good. The dosas were excellent every morning. Their in room dining was also great. The towels were rough and old. "

"This is quite possibly the finest hotel service experience I have ever encountered. Yes, the grounds are lovely, the amenities are excellent, the place is spotless. But it was the people, the staff of this hotel, who left the biggest impression. To a person, they were kind, helpful, welcoming, and profoundly concerned with meeting my needs and being of assistance. Here’s an example: my travel companion was ill and needed more cough medicine. When I went to the concierge to ask where I might buy this particular formulation, she arranged to send a hotel staff member to fetch it for me, and I was only charged the cost of the medication. I especially enjoyed the afternoon high tea, usually held in the courtyard, which included music, sometimes dancing for entertainment, and occasionally a local artisan demonstrating their skill. I have a beautiful lac bangle bracelet as a souvenir. I cannot recommend this hotel more highly. SIX STARS! "

"The breakfast was limited but tasty . The overall stay was very good we even got upgraded to business class room . The only negative is the price of room service item , I got 2 plain roti for almost Rs300 and one cup of tea was more than Rs400"

"Good chefs, attentive staff, clean room and clean bathroom, good hot water"