Exterior
Check availability

Reviews of Twins Downtown Hotel

2 out of 5
Twins Downtown Hotel
Omar Al Kheyam 6, Amman, Amman

Reviews

4.8
Rating 10 - Excellent. 0 out of 5 reviews" "
Rating 8 - Good. 2 out of 5 reviews" "
Rating 6 - Okay. 0 out of 5 reviews" "
Rating 4 - Poor. 1 out of 5 reviews" "
Rating 2 - Terrible. 2 out of 5 reviews" "

4.0/10

Cleanliness

4.6/10

Staff & service

4.0/10

Property conditions & facilities

4.6/10

Eco-friendliness

Reviews

2/10 Terrible

Fadi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unsafe and dirty place.
The bedsheets and covers were dirty and had hair on them. They did not change the sheets and covers. I felt itchy skin when I woke up. In addition, the door to the room was broken from the lock and the door could not be locked. It looks like it was broken by a theft. The place is not safe and not comfortable. I strongly advise you to look for another place.
Stayed 1 night in Jan 2024
Response from Development Manager on 1 Feb 2024
Dear Guest The place is completely safe and there is no theft, but the door was opened because another guest forgot the room key and traveled and we renewed the lock, Regarding sheets why didn't you ask to change them, we use universal hygiene materials. We regret what happened to you.

2/10 Terrible

Jenni

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They tried to double charge
Nasty experience. First they tried to double charge. We really had to negotiate loudly because everything was paid in advance and they didn’t believe. Next hassle. no breakfast. No restaurant. We paid for better room because of free breakfasti. They didn’t believe again. Pure bullsh..t. Next. shower drainage didn’t work. We also need to ask towels twice to get those. GoogleMaps address didn’t match the location and phone number didn’t work. Hotel name was also a bit different. This makes me think why they have almost everything wrong in hotels.com info. Wifi worked. Points for that. All travellers stay out of this place!!
Stayed 1 night in Dec 2022
Response from Twins Downtown Hotel on 29 Dec 2022
In the beginning, there was no loud negotiation about the payment. Only the reservation was asked. Regarding the breakfast, it was clarified that the breakfast would be in the restaurant next to the hotel. You are welcome visit again and we apologize for what happened

8/10 Good

Thaher

Stayed 1 night in Oct 2022

4/10 Poor

Mariagrazia

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from FERAS YOUSEF on 14 Jul 2022
Thank you very much for rating us. We are honored to have you visit us and we are at your service at any time. feras Yousef .

8/10 Good

Mohamad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from FERAS YOUSEF on 25 Jun 2022
Thank you Mr. Mohamed for rating us We hope to visit again