2/10 Sangat Buruk
Adam
6 Apr 2026
Tidak Disukai: Kebersihan
Terrible experience and no hot water!!
There was no hot water from the first night and continuing into the next day. This meant the apartment was not usable as intended. I had to wash using cold water in the sink and rely on wet wipes, which is not acceptable for paid accommodation.
What made this worse was how it was handled. Compensation was initially offered at 15%, then increased to 30%, then 50% with a voucher, before later being reduced back to 15%. This inconsistency did not reflect the severity of the issue, and a full refund for the affected night was refused.
The room itself also fell short. Despite having a kitchenette, there was no toaster and no basic cleaning items such as a sponge. There was no suitcase stand or anywhere practical to place luggage. The layout was also awkward, with a washing machine positioned in the centre of a very small room, making the space feel cramped and poorly thought out.
I was eventually relocated to YAYS Amsterdam Maritime, which helped for the remainder of the stay, but it did not resolve the disruption already caused.
Overall, this felt like a below standard experience, both in terms of the accommodation itself and how the situation was handled.
Adam
Menginap 4 malam pada bulan April 2026
