"My family and I have been long-time guests of the Majestic, and we have continued choosing this hotel primarily because of the convenience of the location. However, after our most recent stay, I feel compelled to share several concerns regarding the overall guest experience.
One major frustration has been transportation. It is disappointing that only one shuttle appears to be operating at a time, even during peak hours when guests are trying to get to and from the park.
In addition, the hotel is clearly overdue for significant upgrades and maintenance. Over our last several stays, we have consistently noticed outdated bathrooms, visible wear and tear on furniture and fixtures, aging carpets, plumbing issues, worn window drapes, and an overall “old” smell in the rooms.
During our most recent stay, we were also surprised by the new queue process for guests who complete pre-check-in before official check-in time. As long-time guests of the Majestic, this was never previously an issue, and for the first time in several years, we were unable to receive our room earlier than the standard check-in time. The process was inconvenient and not clearly communicated in advance."