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"No one was available to assign a room"

"We booked a two double bed room. The room was neat. There was a smallish old TV attached to the wall that worked fine. There was a small refrigerator sufficient for our needs, and a microwave that worked fine. The shower was a bit tricky, but we figured it out. The place was well kept and neat. Only for the price we paid, there were no amenities on the premises. We did not rent a car and so it made it difficult. The vending machine was broken, but there was a second vending machine that worked and so we could buy some drinking water. Morning coffee at the front desk was okay. There are some junk food restaurants nearby. "

"The staff at the front desk was kind and helpful."

"Buen lugar, cerca de supermercados, a 15 minutos de la universidad, cómodo y muy limpio, lo recomiendo"

"Warm, quiet and inviting. Comfortable room with great shower."

"After 11 hours driving from NY, we arrived at the hotel at 3 pm and were told to wait until 4 pm for check in. We accepted this policy and waited in the lobby, clearly informing employees at the front desk that we needed to prepare for our son’s graduation at the university by 5:15 pm. Despite this, another guest arrived around 3:50 pm, appeared to be known to them, were immediately checked in while we were still waiting and made clear to them that we would wait in the lobby and wished to me the first to check in at 4 pm. Only after we approached the front desk again, we were finally allowed to check in. This was unfair, disrespectful, unprofessional , and extremely frustrating. To make matters worse, the toilet in our room malfunctioned and required maintenance twice during our 3 day stay. This experience showed a clear lack of fairness, professionalism, and basic customer service standards. I expect this matter to be taken seriously. Thank you "

"Very dated. Room too hot. Couldn't cool it down. Bottom of bathroom door falling apart. Stains in tub. Window of room opened into hallway."

"Unfortunately the first Room Smells really Bad so we have to change to anode Facing the roof with a horrible view. "

"The room was not habitable due to severe sanitation issues, including blood on the walls, visibly soiled bedding, and a non-functioning toilet. We arrived late and discovered the full extent after settling in. We notified the front desk and were offered another room, but given the severity of the conditions and health concerns, we did not feel safe remaining on the property. We vacated after one night and requested a refund for the unused nights, which was denied"