4/10 Buruk
Humaera
Bepergian bersama teman
1 Okt 2025
Tidak Disukai: Staf & layanan
The hotel is nice however the management is terrible. We booked the room with partial sea view, we went for honeymoon which we let them know and asked if it was possible go accommodate any decorations which they messaged us back promising:" As part of our complimentary honeymoon setup, we are pleased to offer the following amenities in your room: Fruit plate, Nuts, Bottle of drink and Celebration card." None of it was done when we checked in, the room had not even a bit of sea view, we had to call them and mention them thats when they changed it. The next day they just decorated a bit and left a dirty pillow cover on the sofa and the bedsheet was not changed as there were marks on it. None of the amenities were given we had call again to ask, which then they gave us few uncut fruits in a plate with knife and fork to eat. Truly an insult.
There was a couple next to our room which was having loud arguments, shouting, slamming the door hard and fighting that was disturbing our sleep in the middle of the night for 2 days straight. We mentioned to the management they did not do anything until the situation escalated and people got hurt which is appalling. Police was needed.
We asked for the water because we woke up late on day they did not restock it, which they provided the next day after calling them 5 times.
The hotel itself it's really pretty, however the management is not good, that is why the whole stay has not been as enjoyable. Not Recommended. Not a 5 Star experience.
Humaera
Menginap 5 malam pada bulan September 2025
