Ulasan terverifikasi
2/10 Sangat Buruk
Rita
17 Mei 2022
I feel that I have been mislead by Marbella hotel. What they put on pictures are totally misleading. Itโs absolutely disgusting: the room was smelly, very dirty/filthy, toilets were broken, kitchen sink was leaking, stove didnโt work, water was dirty and black, bed linen was stained and smelly, towels were dirty and the list goes on. This hotel doesnโt even deserve any rating. They shouldnโt be allowed to operate. They mislead the customer(s) completely. I suggest Expedia to take Marbella hotel off the lists. We booked the suite executive room only to be shocked by itโs beyond poor condition! We had to move to a different room twice, each time we shocked even more. The third time they tried to move us to another room, we decided to ask for a refund as thereโs no way we could stay for another night in that filthy room. We had no shower, no sleep, could not use the toilets and we felt so exhausted. We managed to speak to the manager & asked for a refund. The Manager (Mr Paksi) had consented to give us the refund - all was done over the phone and was witnessed by Mr Didi on Saturday 14 May 2022 late evening. We urge anyone not to stay at Marbella Hotel Anyer. I just feel really sorry for the workers. I have emailed Mr Paksi regarding the refund and waiting for his response.
Menginap 2 malam pada bulan Mei 2022



















