"I chose this property because it had an 8.6 rating with over 3k reviews here, and--that can't be real. It was awful. I feel utterly betrayed. Do not stay here. It was miserable--at least if it's just one night and you don't have a car.
1. Check in at 8:15pm after being dropped off. Front desk tells me that I am in building 10 and must take a shuttle because it's too far to walk. He tells me to wait outside.
2. The shuttle does not arrive. I go back inside after 15 minutes and ask if I can walk to my room because I am exhausted. No. Ask if I can have a closer room. No. They tell me the shuttle will come.
3. Shuttle finally arrives. My room is perhaps a mile from the front desk. My suitcase crunches around in the back of the shuttle like a brick in a rock tumbler.
4. I arrive at 8:47pm to find that my room is being cleaned. I am told to come back later. I can't go to the front desk for help; it's a mile away!
5. The couch in my room won't fold up. They call in 3 more guys to wrestle it back into place. At 9:10pm I am finally alone in my room.
After all that, the room was filthy. There were hairs and strings everywhere. The temperature was set at 68, would not go lower, but the bedroom stayed around 72 degrees; I sweated all night. The fridge screamed like a dying cat. They knocked on my door at 9am and woke me up.
To check in at 8:15pm and not get into your room for an hour after a long day at Disney is a disgrace. I nearly cried sitting there, waiting. What a horrible place."
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