Appalachian Mountains hotel guide. Fairmont hotel in Appalachian Mountains, North America

"Hotel location and the view is very nice. Rooms are big. But needs a upgrade badly. Pullout couch and curtains have years of dirt and dust on them. Pullout couch was not comfortable but also had bread crumbs from the guest before. Our room didn't have a coffee machine and we reported right away but no one showed up. Next day we had to ask again for it. Also after second day we ask if we can get someone for the garbage, more shampoo and coffee pots. They say we only stay 3 days so they don't do this service. Never heard such a thing before. We had to insist for someone to come and empty the garbage cans at least. Unfortunately service was really bad. Not sure if it's because they are understaff. We had stayed there sometime ago and it wasn't like that."

"Great breakfast! Clean and relaxing place to stay. "

"Yes"

"This is the third time we’ve stayed here & we love everything about it."

"Great time for my family!!"

"Always clean and great staff. The river is fabulous."

"The highlight was that were was a ton of bear activity, even in late March as this hotel backs up to the national park. The bed was comfortable. Nighttime staff was not much help, and they seemed understaffed (couldn't get a towel for the pool area. The hotel grounds were nice. Would consider staying again."

"Excellent!"

"Room was dirty: stains on blankets, sheets, and towels. Staff: tall guy around the pull area would allow something one day and change his mind the next. Indoor pool is over crowded. "