Search Hotels Near Arauco Premium Outlet Buenaventura, Santiago

"Three guests arrived between 8:00 and 9:00 am from overnight flights. The hotel front desk refused to prioritize cleaning rooms for us. There were people checking-out right in front of us, yet they made three older adults, all over 60, and one over 75, wait FIVE hours in the lobby for our rooms. They tried to tell us to pay an extra night if we wanted to sleep. They were cruel and unprofessional. It was an utterly disgusting experience."

"Paulina . She is very professor staff helped me a lot . I will come back as soon as . Thanks "

"Clean room, great staff, very helpful. They have safe and reliable taxi service. "

"Great hotel in Providencia, very close to a metro station. Breakfast was good and the rooms were very quiet - would definitely stay again!"

"Great hotel. The staff was amazing and they were very friendly, nice and welcoming to my whole family. Very good location. "

"The hotel is very nice and clean. Rooms are modern and spacious, and the shower is great! The breakfast buffet is very good. The gym is very tiny, so if there are 3 people is already at full capacity. The location is absolutely amazing, next to the mall where you can find anything, a pharmacy and a small grocery store to buy things, and all the nicest shops. Also, many restaurant options in the area. My only comment will be on the staff. They are very polite, but they lack customer service experience. They don't really make you feel welcome. During breakfast, the restaurant staff make you feel a bit like they are doing you a favour. Not everyone; there are a few exceptions, but very few. The reception staff, although polite, was also very serious, not friendly or attentive. I will suggest a bit more training on how to treat guests and make them feel welcome. One more thing, the wifi works only on the 3rd floor. I have stayed here already 6 times in the past year and a half, because I think the property and location are really good, but the internet only works on the 3rd floor, so I recommend asking for a 3rd-floor room if you are going for work, like me, and need to be connected."

"El hotel está en una excelente ubicación a metros del mall Cenco costanera . La habitación muy buen tamaño . El desayuno muy bueno y completo.todo buenísimo , lo único que no estuvimos muy conformes es que la piscina no está a buena temperatura, bastante fría , imposible meterse en esta época ( otoño) ."

"Clean room, friendly staff. Good breakfast. "

"Great clean place and great breakfast but it was a bit noisy with the neighbors celebrating a"