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"Very nice 5-star hotel, clean rooms, nice staff, close to attractions. I enjoyed the pool and hot tub on the 9th floor, and also had a very good facial at the spa. The only room for improvement is that the spa receptionist and esthetician don't speak any English. We had to communicate through Google Translate. "

"clean room staff very friendly great location"

"The staff was so incredibly welcoming. Will stay there in the future!"

"Great stay!"

"All good "

"Room was super clean, great staff. I will definitely be staying here again. Thank you"

"Staff were very helpful"

"I enjoyed a terrific 1 week stay at the Presidente Intercontinental Polanco. The room was comfortable, clean and the service was wonderful. A special mention to Lidia from housekeeping. I met her early during my stay I mentioned I was there for business and would be in and out. She was flexible with room service and was attentive with restocking of coffee and other service items. I had meetings mostly in the hotel at the business center, restaurants and open areas including the large bar area. Service overall was terrific and the meals at Lilou and Urban Cafe were good. I do have to mention that the bar area had many employees some distracted talking to each other and food service was slow. Overall a pleasant stay and terrific service from the bellhops, reception, housekeeping and the business center. Thank you!"

"The staff were very courteous and helpful. The view we had (half of the city and half of Chapultepec park) was great. The location is closed to many attractions."