Dear Silvia,Thank you so much for your wonderful feedback! We are thrilled to hear that you loved everything about your stay at Casa Andina Premium Arequipa.Your kind words inspire us to continue providing exceptional service and memorable experiences for all our guests. We hope to welcome you back soon for another marvelous stay.Best regards,Pedro Alvarez Loyola General Manager Casa Andina Premium Arequipa

Estimado Hernan,Agradecemos su retroalimentación sobre su reciente estadia en Casa Andina Premium Arequipa. Lamentamos mucho saber que no recibió un upgrade durante su primera noche con nosotros.Nos gustaría informarle que los beneficios VIP de Expedia, como el upgrade de habitación, están sujetos a la disponibilidad del hotel y se proporcionan en base a la disponibilidad al momento del check-in. Sin embargo, nos alegra saber que pudimos ofrecerle el upgrade durante su segunda noche para mejorar su experiencia.Lamentamos cualquier confusión o inconveniente que esto haya causado, y agradecemos su comprensión. Si hay algo más en lo que podamos ayudarle o si tiene alguna otra inquietud, no dude en comunicarse con nosotros directamente.Esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro y brindarle una experiencia aún más satisfactoria.Atentamente,Pedro Alvarez LoyolaGerente de HotelCasa Andina Premium Arequipa

Dear ThomasThank you for sharing your feedback. We're glad to hear you had a good overall stay at Casa Andina Premium Arequipa. We apologize for the inconvenience with the A/C unit leak but are pleased we could swiftly resolve it by relocating you to another room. Your satisfaction is our priority, and we appreciate your understanding.If you need further assistance or have more feedback to share, feel free to reach out. We look forward to welcoming you back for an even better experience.Best regards,Pedro AlvarezGeneral ManagerCasa Andina Premium Arequipa

Hello Luiz,Thank you for sharing your experience with us! We're delighted to hear that you felt welcomed by our team and that our facilities reflected the essence of the place. We're committed to providing our guests with an authentic and comfortable experience, and your feedback motivates us to continue working in that direction.We look forward to the pleasure of welcoming you back in the future.Best regards,Javier TejedaHotel Manager

Hi Gerardo,Thank you for taking the time to share your feedback! We're delighted to hear that you enjoyed your stay with us and found our hotel's location convenient. We strive to provide our guests with a comfortable and convenient experience, and we're glad to hear that we succeeded during your visit.We hope to have the pleasure of welcoming you back to our hotel in the future!Warm regards,Javier TejedaHotel Manager

Thank you for your feedback, Jacques! We're thrilled to hear that you enjoyed the beauty of our building and the convenient location in one of the safest and most vibrant neighborhoods of Arequipa. It's wonderful to know that you found our proximity to the Catalina Monastery and other attractions convenient for exploring the city. We appreciate your kind words about our helpful and courteous staff. We look forward to welcoming you back on your next visit to Arequipa.Kind regardsJavier TejedaHotel Manager

Dear Michael,We sincerely appreciate your comment. We're glad to hear that you enjoyed the combination of our wonderful old house with the well-integrated new building and modern rooms. It's also pleasing to know that you found our environment peaceful and central.Your satisfaction is our greatest reward, and we strive to provide memorable experiences for our guests. If you decide to visit us again in the future, we would be delighted to welcome you and ensure that your stay is equally enjoyable.Best regards,Javier TejedaHotel Manager

Dear Rose,We are delighted to hear that you had a positive experience with us. We truly appreciate your feedback.Best regards,

Dear Michael,We are pleased to hear that you recognized our proximity to the best dining options. Your feedback is important to us, and we're glad you had a positive experience.Best regards,

Dear John,We are thrilled to hear that you felt our commitment to providing the best service during your visit. Your feedback is greatly appreciated.Best regards,

ear John,Thank you very much for taking the time to complete our survey. We truly appreciate your valuable comments.Sincerely,

Dera Neri,Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed your stay with us. Our prime location near the main plaza is indeed one of the highlights of our hotel, making it convenient for guests to explore the area.It brings us immense joy to know that you found our rooms to be excellent, clean, and peaceful. We take pride in maintaining high standards of cleanliness and comfort to ensure our guests have a relaxing experience.Moreover, we're delighted that you appreciated our breakfast and spa amenities. We believe that a satisfying breakfast sets the tone for the day.Your positive comments encourage us to continue delivering exceptional service and top-notch amenities. We hope to welcome you back soon for another enjoyable stay. If there's anything specific you would like during your next visit, please don't hesitate to let us know. Thank you again for choosing our hotel and for sharing your kind words.

Dear Todd, I appreciate the time you took to share your review regarding your experience at our Casa Andina Premium Arequipa Hotel. We would be grateful to receive another opportunity to welcome you back at our hotel.Kind regards,

Estimada Juliana,Lamentamos mucho que tu experiencia en nuestra habitación no haya cumplido tus expectativas. Nos disculpamos por cualquier inconveniente que hayas experimentado durante tu estancia. Tomamos tus comentarios en serio y los compartiremos con nuestro equipo para abordar los aspectos que mencionaste, como el olor a humedad, el estado del baño y el tamaño y comodidad de las camas. Apreciamos tus comentarios constructivos, ya que nos ayudan a mejorar nuestros servicios y comodidades.Nos complace saber que encontraste las zonas comunes de nuestro hotel bonitas, pero entendemos que la habitación en sí no cumplió con tus necesidades. Valoramos tus comentarios y tomaremos esto como una oportunidad para mejorar nuestras instalaciones.Esperamos que hayas disfrutado de tu estancia en Arequipa a pesar de los inconvenientes que experimentaste en nuestro hotel. Agradecemos tus comentarios y esperamos poder servirte mejor en el futuro.

Dear Robert, Thank you for taking the time to share your experience at our Casa Andina Premium Arequipa Hotel with us. We truly appreciate the feedback we receive from our guests; it helps us improve on a daily basis. I regret the inconvenience presented with the room assignment. Please accept our sincere apologies for not reaching your expectations. Thank you for your feedback. We sincerely hope to have you with us again at any of our properties soon. Sincerely,

Dear Jonathan, Thank you very much for the time you set aside to share your nice comments regarding your experience at our Casa Andina Premium Arequipa Hotel. Your impressions are very important to us and we are truly pleased to know that you were more than satisfied with our facilities and service provided. We sincerely hope to have you with us again at any of our properties. Regards,

Estimado Sebastian, Te agradezco por tomarte el tiempo de compartir tus impresiones respecto a tu estadía en nuestro Casa Andina Premium Arequipa. Tomaremos las acciones correspondientes para mejorar los puntos mencionados. Esperamos nos puedas brindar una nueva oportunidad para servirte mejor y resarcir esta impresión. Atentamente,

Dear Rossana, We appreciate the time you took to share your review regarding your experience at our Casa Andina Premium Arequipa Hotel. Thank you for your kind words and comments. We would be grateful to receive you in another opportunity. Kind regards,

Dear Faisal, We appreciate the time you took to share your review regarding your experience at our Casa Andina Premium Arequipa Hotel. Thank you for your kind words and comments. We would be grateful to receive you in another opportunity . Kind regards,

Dear Joseph, Thank you very much for the time you set aside to share your nice comments regarding your experience at our Casa Andina Premium Arequipa Hotel. Your impressions are very important to us and we are truly pleased to know that you were more than satisfied with our facilities and service provided. We will be sharing your nice comments with our staff, it will be very rewarding for them to know about the great job they are doing. We sincerely hope to have you with us again at any of our properties. Regards,

Mr. David, we are sorry that your stay was not to your liking, we appreciate your comments, they help us to improve, we will take the corresponding corrective actions. Thank you.

Mrs. Maria, thank you very much for your comments; We are glad that you enjoyed your stay with us. It will be a pleasure to attend you in a next opportunity. Greetings!

Estimado Carlos, Muchas gracias por brindarnos su tiempo en compartir con nosotros su experiencia. Lamentamos, sinceramente, no haber cumplido con sus expectativas al 100% durante su estadía. Le extiendo las disculpas del caso a nombre de nuestro hotel. Nos encontramos revisando su feedback con el equipo en general. Esperamos tener la oportunidad de recibirlo en su próxima visita a la ciudad de Arequipa. Saludos cordiales,

Estimado Walter, Te agradecemos mucho por haber compartido con nosotros tu experiencia Casa Andina. Nos llena de mucho orgullo saber que nuestro equipo de trabajo estuvo a la altura de tus expectativas. Estaremos gustosos de estar nuevamente a tu servicio. Te esperamos muy pronto. Saludos cordiales,

Dear Guest, Thank you very much for your preference, your comments are very important to us and we will share the informations with the respective areas. We are happy that we have shared great experiences together and we expect to have your preference in the future to keep on surprising you in the best ways. Best regards, Aleksi Ferreyra Guest Relations Coordinator

Dear Matthew, Thank you very much for your preference, your comments are very important to us and we will share the informations with the respective areas. We are happy that we have shared great experiences together and we expect to have your preference in the future to keep on surprising you in the best ways. Best regards, Aleksi Ferreyra Guest Relations Coordinator

Estimada Rosa, Muchas gracias por compartir tus comentarios, tu opinión es muy valiosa para nosotros. Estamos muy contentos de saber que pudimos compartir gratas experiencias juntos, esperamos contar con tu preferencia en una próxima oportunidad para continuar compartiendo momentos inolvidables. Atentamente, Aleksi Ferreyra Guest Relations Coordinator

Dear Guest, Thank you for sharing your comments regarding your recent stay. We are happy that could share memorables times together and we hope we have your preference in the future. Best regards, Aleksi Ferreyra Guest Relations Coordinator

Estimada Sra. Isolina, Le saluda Aleksi Ferreyra, Guest Relations Coordinator en Casa Andina Premium Arequipa. Quisiera agradecerle por el tiempo que se ha tomado para hacernos llegar sus comentarios, su feedback nos ayuda a aprovechar cada oportunidad de mejora que se nos presenta. Hemos verificado que su reserva se realizó por una Habitación Superior Doble, siendo esta la categoría más básica de habitaciones que tenemos en nuestro hotel. Lamentamos mucho que no haya sido de su agrado y las inconveniencias que esto pudo haber causado, de todas maneras hemos compartido sus comentarios con las areas responsables para que podamos trabajar en un plan de mejora inmediata que nos ayude a convertirnos en una experiencia más satisfactoria. Esperemos poder contar con su preferencia en el futuro para poder ofrecerle servicios adicionales que ayuden a superar sus expectativas para poder resarcir esta su reciente experiencia con nosotros. Ante cualquier otra sugerencia detallada no dude en comunicarse con nosotros. Puede contactarme directamente a aferreyra@casa-andina.com para ayudarle con cualquier consulta adicional. Estamos siempre dispuestos a escucharle y ofrecerle las mejores alternativas. Saludos cordiales,

Muchas gracias por su preferencia. Sus comentarios son muy importantes para nosotros. Estamos comprometidos brindar la mejor calidad de servicios en cada oportunidad. Puede comunicarse con nosotros a aferreyra@casa-andina.com si desea brindarnos su feedback detallado para seguir mejorando. Saludos cordiales.

Thank you for staying with us! Your feedback is very important to us. Best regards,

Dear guest, Thank you for your comments, your feedback is very important for us. Best regards,